FormSwift has a rating of 2.7 stars from 7,747 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FormSwift most frequently mention credit card, free trial, and customer service problems. FormSwift ranks 8th among Legal Documents sites.
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I am so impressed with their customer service. I spoke with David in the chat when I couldn't get my documents to print. With just a couple questions, he knew what my problem was and offered ways to fix it. The The error was my fault, I accidently started a new account by opening the website in a different browser. He asked if I had any other email addresses, and realized that that was where my paid trial was. Because I created a document in the wrong place, he took my document and email it to me so I could open it and print it. He went above and beyond and was very polite and very fast. I'm already enjoying the website but because of his customer service I am more than likely going to purchase the year subscription once my trial is over. Thank you, David! Keep up the great work. You get 10... x10=
Holy crap! Watch your credit card - they will take your money even if you only want the free document or in my case the $2.00 lease agreement! And then they will quote the "tiny print", Per the terms of agreement you signed - all for $37.00 monthly charge. And I didn't use any of their forms. I wonder if they are US based company since they resort to trickery for a measly $37.00. It's the point - legitimate companies don't have to do business like this! Buyer BEWARE!
Well done. I look forward to having further good experiences.
Very efficient, although repayment options needed to have ability to insert text and not just numbers.
Very robust and easy to use. Had more content than I realized.
I am so impressed with their customer service. I spoke with David in the chat when I couldn't get my documents to print. With just a couple questions, he knew what my problem was and offered ways to fix it. The The error was my fault, I accidently started a new account by opening the website in a different browser. He asked if I had any other email addresses, and realized that that was where my paid trial was.
Because I created a document in the wrong place, he took my document and email it to me so I could open it and print it. He went above and beyond and was very polite and very fast. I'm already enjoying the website but because of his customer service I am more than likely going to purchase the year subscription once my trial is over.
Thank you, David! Keep up the great work. You get 10... x10=
Tip for consumers:
Their chat is really great! David was fast, polite, and efficient.
Products used:
Legal and business document templates.
Very easy to draft a residential lease, and like that I could see the document as it was being drafted. Also, liked the payment plan options.
Thus far, very satisfied. I am a new customer. Hope all the forms are as easy to find and complete as the first one that I just completed.
I was in a rush to create a professional bill of sale and landed on Formswift.com. In no time at all my document was ready for printing. If I were a professional company in need of these types of services I would be subscribed to Formswift without a doubt. The ease of access and document organization is a time saving tool. The Support staff are also customer oriented, as they should be.
I love formswift. This is my second year membership and already there have been so many new documents added since first signing up. I highly recommend this to any small business owner and or anyone looking to save BIG money on any legal situations that arise. They walk you through every step regardless of which state your currently in or need for legality purposes. Great job formswift and thanks for everything you guys do for making this happen.
-PacificBuildingMaintenanceLLC
Gig Harbor Wa
Even tired, this worked a charm. Forget filing at the IRS, even if you did leave 45 days in advance to register!
I appreciate this service. It was easy to choose because it was the first listed on the google search.
Very easy to compile information. Very satisfied and will be able to grow the information. Thank you!!!
Seems a bit awkward to try and edit sections ... of course this was before I paid for it ... hope this works.
Recently, I unexpectedly needed a Living Will Advance Health Care Directive, and much to my relief formswift.com provided that completed document in less than one hour. I appreciated the convenience of the formswift service and the courteous staff
Everything was great other than making someone write a quick message. Still very excited to use this product, simple, great and easy. Hopefully I can change fonts and apply logos so it doesn't look like legal fonts.
Was not sure about this service. However the need and ease of set up made me go for it. I am terrible with recurring bills and would like to opt out of that part please? I will pay for a year if I decide to renew.
VERY user friendly , well organized , and pertinent legal info. Good range of topics & professionally done. finding Formswift was a blessing & highly recommend their products !!
I was very impressed with the process so far and will be using your service to assist me in my business. Thank you, have a great day!
This was easy and great to use. A huge time saver. Worth the money by far. Did not have to reinvent the wheel. PERFECT with more options us chose from.
Shopping experience was fine. Do think the free form is misleading, I would have paid. Sets up a feeling of distrust using free and monthly and then charging annually.
Quick and Easy! By the time I made these documents myself it would have cost much more than using this easy to use software!
In June, I used their service one time through a free trial to combine pages in a document, later realizing that it was easier to do this through the Adobe Acrobat reader software directly. Well, while looking through my July credit card bill, I found a charge from them for $100! I quickly canceled my subscription from my account on their website. Apparently, I'd accidentally signed up for their annual subscription. In the cancellation email, it stated that if I had any extra charges, I could email them or call them, and gave me the necessary information. I emailed them, and within a few hours they emailed back saying that they were issuing a full refund! It included instructions on what to do to follow up if necessary, and let me know that the refund should be issued within 5 business days. If something changes and I do not receive a refund within the next 5 business days as promised, I will update this review.
UPDATE: They refunded $90 of my $100. Considering the service charges that were likely involved, that's good 'nough for me!:-)
I was confused, it said this was free until I got into it the form wasn't free. A little misleading......but needed this.
I chose Formswift because I just needed a template to create a contract. Formswift offered a free trial, which saved me a great deal of money from going through a lawyer. Well, I forgot to cancel before my free trial ended. So when I saw the monthly fee appear on my bank statement, I called their 1-800 number. I talked to Jason, who was very helpful to cancel my membership. There was no speeches or time to pressure me into keeping my membership. I then thought to ask if it was possible to get a refund for the amount I was billed, even though I was the one who didn't cancel on time. I was a bit embarrassed, but Jason told me it wouldn't be a problem. I received confirmation e-mails showing my account was cancelled and I was being reimbursed.
That was a great customer service experience. I will definitely recommend you guys to all my friends and family!
Now with the new Laws in California with Independent Contractors I hope that your forms are up to date.
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