• FormSwift

FormSwift

Overview

FormSwift has a rating of 2.7 stars from 7,747 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FormSwift most frequently mention credit card, free trial, and customer service problems. FormSwift ranks 8th among Legal Documents sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.5%
Positive
1
Neutral
0
Negative
39
12
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Try worrying about keeping my document safe instead of trying to sucker me into getting my credit card info.
How would you rate FormSwift?
Top Positive Review

“David's customer service on the chat gets 10”

Lisa B.
10/9/21

I am so impressed with their customer service. I spoke with David in the chat when I couldn't get my documents to print. With just a couple questions, he knew what my problem was and offered ways to fix it. The The error was my fault, I accidently started a new account by opening the website in a different browser. He asked if I had any other email addresses, and realized that that was where my paid trial was. Because I created a document in the wrong place, he took my document and email it to me so I could open it and print it. He went above and beyond and was very polite and very fast. I'm already enjoying the website but because of his customer service I am more than likely going to purchase the year subscription once my trial is over. Thank you, David! Keep up the great work. You get 10... x10=‍

Top Critical Review

“Ripped OFF! Charged against my wishes and with no knowledge!”

Lisa I.
3/7/24

Holy crap! Watch your credit card - they will take your money even if you only want the free document or in my case the $2.00 lease agreement! And then they will quote the "tiny print", Per the terms of agreement you signed - all for $37.00 monthly charge. And I didn't use any of their forms. I wonder if they are US based company since they resort to trickery for a measly $37.00. It's the point - legitimate companies don't have to do business like this! Buyer BEWARE!

Reviews (7,747)

Rating

Timeframe

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Reviews that mention popular keywords

credit card (46)
Thumbnail of user marks6270
1 review
0 helpful votes
June 1st, 2023
Verified purchase

Well done. I look forward to having further good experiences.

Thumbnail of user stephenp244
STEPHEN P.
1 review
0 helpful votes
September 23rd, 2019
Verified purchase

Very efficient, although repayment options needed to have ability to insert text and not just numbers.

Thumbnail of user louiseg273
1 review
0 helpful votes
March 27th, 2023
Verified purchase

Very robust and easy to use. Had more content than I realized.

Thumbnail of user lisab3035
1 review
0 helpful votes
October 9th, 2021
Verified purchase

I am so impressed with their customer service. I spoke with David in the chat when I couldn't get my documents to print. With just a couple questions, he knew what my problem was and offered ways to fix it. The The error was my fault, I accidently started a new account by opening the website in a different browser. He asked if I had any other email addresses, and realized that that was where my paid trial was.
Because I created a document in the wrong place, he took my document and email it to me so I could open it and print it. He went above and beyond and was very polite and very fast. I'm already enjoying the website but because of his customer service I am more than likely going to purchase the year subscription once my trial is over.
Thank you, David! Keep up the great work. You get 10... x10=‍

Tip for consumers:
Their chat is really great! David was fast, polite, and efficient.

Products used:
Legal and business document templates.

Service
Value
Quality
Thumbnail of user anonymouss850
anonymous S.
2 reviews
0 helpful votes
March 1st, 2020
Verified purchase

Very easy to draft a residential lease, and like that I could see the document as it was being drafted. Also, liked the payment plan options.

Thumbnail of user gretchenb34
Gretchen B.
1 review
0 helpful votes
October 3rd, 2018
Verified purchase

Thus far, very satisfied. I am a new customer. Hope all the forms are as easy to find and complete as the first one that I just completed.

Thumbnail of user deborahs1144
1 review
2 helpful votes
December 2nd, 2020

I was in a rush to create a professional bill of sale and landed on Formswift.com. In no time at all my document was ready for printing. If I were a professional company in need of these types of services I would be subscribed to Formswift without a doubt. The ease of access and document organization is a time saving tool. The Support staff are also customer oriented, as they should be.

Thumbnail of user anonymousx512
anonymous X.
1 review
0 helpful votes
June 28th, 2019
Verified purchase

I love formswift. This is my second year membership and already there have been so many new documents added since first signing up. I highly recommend this to any small business owner and or anyone looking to save BIG money on any legal situations that arise. They walk you through every step regardless of which state your currently in or need for legality purposes. Great job formswift and thanks for everything you guys do for making this happen.
-PacificBuildingMaintenanceLLC
Gig Harbor Wa

Thumbnail of user laurinw
Laurin W.
1 review
0 helpful votes
January 31st, 2018
Verified purchase

Even tired, this worked a charm. Forget filing at the IRS, even if you did leave 45 days in advance to register!

Thumbnail of user lashenac
LaShena C.
1 review
0 helpful votes
December 2nd, 2019
Verified purchase

I appreciate this service. It was easy to choose because it was the first listed on the google search.

Thumbnail of user anonymousu781
anonymous U.
5 reviews
3 helpful votes
December 23rd, 2019
Verified purchase

Very easy to compile information. Very satisfied and will be able to grow the information. Thank you!!!

Thumbnail of user stevenh183
Steven H.
5 reviews
8 helpful votes
February 24th, 2017
Verified purchase

Seems a bit awkward to try and edit sections ... of course this was before I paid for it ... hope this works.

Thumbnail of user petera294
peter a.
1 review
0 helpful votes
October 31st, 2019
Verified purchase

Recently, I unexpectedly needed a Living Will Advance Health Care Directive, and much to my relief formswift.com provided that completed document in less than one hour. I appreciated the convenience of the formswift service and the courteous staff

Thumbnail of user anonymousa995
anonymous A.
2 reviews
1 helpful vote
April 2nd, 2020
Verified purchase

Everything was great other than making someone write a quick message. Still very excited to use this product, simple, great and easy. Hopefully I can change fonts and apply logos so it doesn't look like legal fonts.

Thumbnail of user nathanielw19
Nathaniel W.
1 review
0 helpful votes
August 12th, 2020
Verified purchase

Was not sure about this service. However the need and ease of set up made me go for it. I am terrible with recurring bills and would like to opt out of that part please? I will pay for a year if I decide to renew.

Thumbnail of user cd266
C D.
1 review
2 helpful votes
May 9th, 2020
Verified purchase

VERY user friendly , well organized , and pertinent legal info. Good range of topics & professionally done. finding Formswift was a blessing & highly recommend their products !!

Thumbnail of user ellestineq
Ellestine q.
1 review
1 helpful vote
May 24th, 2020
Verified purchase

I was very impressed with the process so far and will be using your service to assist me in my business. Thank you, have a great day!

Thumbnail of user markz153
Mark Z.
1 review
0 helpful votes
January 9th, 2020
Verified purchase

This was easy and great to use. A huge time saver. Worth the money by far. Did not have to reinvent the wheel. PERFECT with more options us chose from.

Thumbnail of user joh107
Jo H.
1 review
0 helpful votes
January 26th, 2019
Verified purchase

Shopping experience was fine. Do think the free form is misleading, I would have paid. Sets up a feeling of distrust using free and monthly and then charging annually.

Thumbnail of user anonymousl558
anonymous L.
2 reviews
0 helpful votes
September 20th, 2019
Verified purchase

Quick and Easy! By the time I made these documents myself it would have cost much more than using this easy to use software!

Thumbnail of user abigailh65
1 review
0 helpful votes
August 15th, 2020

In June, I used their service one time through a free trial to combine pages in a document, later realizing that it was easier to do this through the Adobe Acrobat reader software directly. Well, while looking through my July credit card bill, I found a charge from them for $100! I quickly canceled my subscription from my account on their website. Apparently, I'd accidentally signed up for their annual subscription. In the cancellation email, it stated that if I had any extra charges, I could email them or call them, and gave me the necessary information. I emailed them, and within a few hours they emailed back saying that they were issuing a full refund! It included instructions on what to do to follow up if necessary, and let me know that the refund should be issued within 5 business days. If something changes and I do not receive a refund within the next 5 business days as promised, I will update this review.
UPDATE: They refunded $90 of my $100. Considering the service charges that were likely involved, that's good 'nough for me!:-)

Thumbnail of user loreleis5
Lorelei S.
1 review
0 helpful votes
August 18th, 2017
Verified purchase

I was confused, it said this was free until I got into it the form wasn't free. A little misleading......but needed this.

Thumbnail of user hillarys50
1 review
0 helpful votes
February 8th, 2021

Helped me get my 1099 for my vendors completed right before the deadline! Efiled for a reasonable price including them mailing them a copy and emailing them a copy. Great!

Products used:
1099 efiling

Value
Quality
Thumbnail of user shannont29
1 review
1 helpful vote
March 16th, 2017

I chose Formswift because I just needed a template to create a contract. Formswift offered a free trial, which saved me a great deal of money from going through a lawyer. Well, I forgot to cancel before my free trial ended. So when I saw the monthly fee appear on my bank statement, I called their 1-800 number. I talked to Jason, who was very helpful to cancel my membership. There was no speeches or time to pressure me into keeping my membership. I then thought to ask if it was possible to get a refund for the amount I was billed, even though I was the one who didn't cancel on time. I was a bit embarrassed, but Jason told me it wouldn't be a problem. I received confirmation e-mails showing my account was cancelled and I was being reimbursed.

That was a great customer service experience. I will definitely recommend you guys to all my friends and family!

Thumbnail of user gregf186
Greg F.
1 review
0 helpful votes
January 7th, 2020
Verified purchase

Now with the new Laws in California with Independent Contractors I hope that your forms are up to date.

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Company Representative

Thumbnail of user kyungdukr
Jamie S.
Typically does not respond to reviews

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