• FormSwift

FormSwift

Overview

FormSwift has a rating of 2.7 stars from 7,747 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FormSwift most frequently mention credit card, free trial, and customer service problems. FormSwift ranks 9th among Legal Documents sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.5%
Positive
1
Neutral
0
Negative
39
12
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Try worrying about keeping my document safe instead of trying to sucker me into getting my credit card info.
How would you rate FormSwift?
Top Positive Review

“David's customer service on the chat gets 10”

Lisa B.
10/9/21

I am so impressed with their customer service. I spoke with David in the chat when I couldn't get my documents to print. With just a couple questions, he knew what my problem was and offered ways to fix it. The The error was my fault, I accidently started a new account by opening the website in a different browser. He asked if I had any other email addresses, and realized that that was where my paid trial was. Because I created a document in the wrong place, he took my document and email it to me so I could open it and print it. He went above and beyond and was very polite and very fast. I'm already enjoying the website but because of his customer service I am more than likely going to purchase the year subscription once my trial is over. Thank you, David! Keep up the great work. You get 10... x10=‍

Top Critical Review

“Ripped OFF! Charged against my wishes and with no knowledge!”

Lisa I.
3/7/24

Holy crap! Watch your credit card - they will take your money even if you only want the free document or in my case the $2.00 lease agreement! And then they will quote the "tiny print", Per the terms of agreement you signed - all for $37.00 monthly charge. And I didn't use any of their forms. I wonder if they are US based company since they resort to trickery for a measly $37.00. It's the point - legitimate companies don't have to do business like this! Buyer BEWARE!

Reviews (7,747)

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Reviews that mention popular keywords

credit card (46)
Thumbnail of user annag271
Anna G.
1 review
0 helpful votes
November 12th, 2019
Verified purchase

Thought I was being billed monthly. Clarifying that it is a one time charge would be helpful and much more considerate to your clients.

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Helene M.
1 review
0 helpful votes
May 5th, 2019
Verified purchase

Thank you for making this "bill of sale for auto" possible. My overall experience was quick and easy to to understand. Thanks and God bless.

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howard s.
1 review
0 helpful votes
June 2nd, 2018
Verified purchase

instead of saying 7.95 a month you should say 89.00 a year because that's what you charge seems a bit deceitful I will hope future use of the site will be without issue

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Josiah E.
1 review
1 helpful vote
August 3rd, 2017
Verified purchase

I don't mind paying for a good service however the google search result listing free resume seemed misleading now that ive paid $80.00 for a resume form.

Thumbnail of user patriciad599
Patricia d.
1 review
6 helpful votes
February 8th, 2020
Verified purchase

BAIT clicks! Got me working hard on an important document that said free form - then it let me complete it and then make me pay to access the completed document. DISCLAIMERS at the beginning are ESSENTIAL

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anonymous A.
2 reviews
0 helpful votes
April 29th, 2020
Verified purchase

The boxes did not line up with the lines so I had to adjust all of them but I liked the format and nice easy tabbing.

Thumbnail of user alexc135
9 reviews
18 helpful votes
October 19th, 2021

I spent quite a bit of time going through their reasonably smooth process to generate a codicil to a will. When I click on the link that gives the details of what I was agreeing they could do with the information I had entered (some financial info, my address, who I was leaving money too, etc.) They were as far as I could tell saying they would be sharing that info (selling it?) to others.
I was appalled. It was disturbing enough that I had to quit before printing my form.
I suspect I thereby got my answer to my nagging question regarding all the sites that offer to generate legal and other forms free (which was "why/how are they doing this free?")
That is, I suspect many of the sites that offer free form preparation are, like FormSwift doing it to get access to your info.
Their assurance, which I think I read on their site, that they don't sell your email address is minor compared to what they imply they will do.
READ THE FINE PRINT OF THEIR AGREEMENT before putting in the work to generate a form, I suggest. That is their terms of service and/or privacy policy.
I gave them three stars instead of just two because as far as I could tell the form they would have generated would have been appropriate.

Tip for consumers:
It would have been helpful to know BEFORE I spent a lot of time entering info for generating the form that the terms of use (what they can do with my information) were. If I'd seen that first I'd never have wasted my time entering the info, and then not generating the form.

Products used:
None. Tried to use preparation of a form called Codicil to a Will

Service
Thumbnail of user ntanyap
NTanya P.
1 review
0 helpful votes
May 2nd, 2020
Verified purchase

It said 7.95 per month, not 89.00. That was a bit of a shock! I hope the membership is worth it. We're on a limited budget.

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Evette O.
1 review
0 helpful votes
June 21st, 2019
Verified purchase

Shopping experience great. Hopefully, my experience with the products, documents will be up-to-date- and compliant with my state laws. True rating is TBD

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CATHY M.
1 review
0 helpful votes
October 4th, 2017
Verified purchase

I would have liked to know there would be a fee to access this form to print, disclosing upfront would have been a better experience.

Thumbnail of user anonymousz178
anonymous Z.
1 review
0 helpful votes
November 7th, 2018
Verified purchase

Loved how easy it was to create my document. Did not love the pricing. It showed a monthly pricing plan, but when the order was placed only an annual plan was available.

Thumbnail of user anonymouso736
anonymous O.
2 reviews
0 helpful votes
January 2nd, 2020
Verified purchase

it did not indicate the $80plus annual fee. but I guess I can not back track my transaction. it should be clearly indicated so people won't get blindsided, this is not fair to us. Evelyn

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Michael H.
1 review
0 helpful votes
February 24th, 2018
Verified purchase

Thought monthly fee was billed monthly. Didn't realize is was a full year payment until I submitted by payment method.

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Bill T.
1 review
0 helpful votes
May 20th, 2019
Verified purchase

I like the template very much but did not like the fact that none of it was free as your webpage advertised. Bait and switch is what I would call it.

Thumbnail of user karenr253
karen r.
1 review
0 helpful votes
September 19th, 2016
Verified purchase

Think I would have liked a little more info on what I was going to have to pay before I spent so much time completing a scope of work!

Thumbnail of user anonymouso919
anonymous O.
5 reviews
1 helpful vote
June 8th, 2020
Verified purchase

It was good until I went to print it and I felt totally deceived by your advertisement. Totally free to look at is what it should say and very expensive to use!~

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Linnea M.
1 review
0 helpful votes
April 7th, 2017
Verified purchase

i thought this was a free trial!!! i am upset that after filling out the document, I was asked for my credit card info in order to access a document I thought was free.

Thumbnail of user noraf26
Nora F.
1 review
0 helpful votes
February 28th, 2019
Verified purchase

I have no idea if I like this or not. Wasn't allowed to review document before paying. Wasn't informed ?I'd pay a year in advance.

Thumbnail of user bills226
1 review
2 helpful votes
April 10th, 2017

I was surprised when my free trial automatically turned into a paid subscription for $26. I definitely did not sign up for that. However, I was pleasantly surprised to call, talk to a live operator, and in less than 5 minutes the charge was reversed. So while I think the charge was a little deceptive at least they very quickly fixed the situation to my complete satisfaction.

Thumbnail of user robertm1239
ROBERT M.
1 review
0 helpful votes
September 2nd, 2018
Verified purchase

Felt I was led to believe this document was free. However, noted that I had to choose a payment plan to continue to use the service on my first attempt, or be penalized if I delayed and wanted to use the service further. This is more of a sales trap for serious business people versus one-off users.

Thumbnail of user jerryd84
Jerry D.
2 reviews
0 helpful votes
August 5th, 2016
Verified purchase

i haven't even seen the form and I didn't know they were charging me for the whole year right now so ....

Thumbnail of user shawnak6
Shawna K.
1 review
0 helpful votes
June 5th, 2018
Verified purchase

The website was misleading as it shows the service is free. Also a question on the form asks for "section number" of property, which the assessors office does not provide a "section number'. When I googled the question regarding section number, the results provided are for map numbers. I chatted with FormSwift person and he was not able to confirm that Section number is the same a Propery Map number.

Thumbnail of user dennieb8
Dennie B.
1 review
0 helpful votes
May 30th, 2017
Verified purchase

The lure of a "free" document is misleading. I would have liked the chance to evaluate the content before having to choose to pay you. If this document is not useful, I will cancel. Your pricing structure is frustrating--if I chose the one month option and later decided the service was worth a yearly subscription, would I pay the $40 for the first month and the $89 for another year? Hoping your offer of cancelling is real, and I would not be charged for months not used if I do cancel. Also, it would be nice to have a list ahead of time of the info needed to fill in the template, rather than have it revealed individually by page as needed.

Thumbnail of user anonymousg534
anonymous G.
2 reviews
0 helpful votes
July 30th, 2019
Verified purchase

There is no easy way to move from one page to another - I have to go back to beginning to make corrections. Otherwise, it works fine.

Thumbnail of user ruthk60
Ruth K.
1 review
0 helpful votes
January 12th, 2015
Verified purchase

Ease of creating my SOW was great. I do not like the fact that you are not presented the enrollment costs up front. I got to the SOW template via a web search and saw nothing about subscription costs until after I entered all my information in the template.

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Thumbnail of user kyungdukr
Jamie S.
Typically does not respond to reviews

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