• FormSwift

FormSwift

Overview

FormSwift has a rating of 2.72 stars from 7,745 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FormSwift most frequently mention credit card, free trial, and customer service problems. FormSwift ranks 8th among Legal Documents sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.5%
Positive
1
Neutral
0
Negative
39
12
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Try worrying about keeping my document safe instead of trying to sucker me into getting my credit card info.
How would you rate FormSwift?
Top Positive Review

“David's customer service on the chat gets 10”

Lisa B.
10/9/21

I am so impressed with their customer service. I spoke with David in the chat when I couldn't get my documents to print. With just a couple questions, he knew what my problem was and offered ways to fix it. The The error was my fault, I accidently started a new account by opening the website in a different browser. He asked if I had any other email addresses, and realized that that was where my paid trial was. Because I created a document in the wrong place, he took my document and email it to me so I could open it and print it. He went above and beyond and was very polite and very fast. I'm already enjoying the website but because of his customer service I am more than likely going to purchase the year subscription once my trial is over. Thank you, David! Keep up the great work. You get 10... x10=‍

Top Critical Review

“1099 NEC e-filing FAIL”

Balinda H.
2/2/24

FormSwift is a Dropbox company. You would think that e-filing 1099-NEC for vendors would be pretty straightforward. NO! I fill out the forms and press the button to e-file, and an error comes up. Call customer support, but no one can help. It goes to the advance team, no help. I would steer clear of this product as it will take hours, if not days, of your time to deal with customer/tech support. Nothing has been resolved yet, but I have wasted 5 full hours of my time.

Reviews (7,745)

Rating

Timeframe

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Reviews that mention popular keywords

credit card (45)
Thumbnail of user lisa.ford.0511
1 review
0 helpful votes
March 7th, 2024

Holy crap! Watch your credit card - they will take your money even if you only want the free document or in my case the $2.00 lease agreement! And then they will quote the "tiny print", Per the terms of agreement you signed - all for $37.00 monthly charge. And I didn't use any of their forms. I wonder if they are US based company since they resort to trickery for a measly $37.00. It's the point - legitimate companies don't have to do business like this! Buyer BEWARE!

Tip for consumers:
Info went to the spam folder so I had no idea I was charged until it showed on my credit card statement. I agreed to the charge of the form - not a monthly charge!

Products used:
Lease agreement

Service
Value
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Quality
Thumbnail of user nand138
1 review
0 helpful votes
July 5th, 2023

Beware of the fine print. I signed up for one month and was charged for 3. Hard to cancel. Chat bot also not user friendly

Thumbnail of user balindah2
1 review
0 helpful votes
February 2nd, 2024

FormSwift is a Dropbox company. You would think that e-filing 1099-NEC for vendors would be pretty straightforward. NO! I fill out the forms and press the button to e-file, and an error comes up. Call customer support, but no one can help. It goes to the advance team, no help. I would steer clear of this product as it will take hours, if not days, of your time to deal with customer/tech support. Nothing has been resolved yet, but I have wasted 5 full hours of my time.

Service
Value
Quality
Thumbnail of user annag271
Anna G.
1 review
0 helpful votes
November 12th, 2019
Verified purchase

Thought I was being billed monthly. Clarifying that it is a one time charge would be helpful and much more considerate to your clients.

Thumbnail of user laynef1
Layne F.
1 review
2 helpful votes
September 8th, 2016
Verified purchase

I thought I signed up for $7.95 for one year, expecting to be charge monthly and a different amount was charged.

Thumbnail of user ericn84
Eric N.
1 review
1 helpful vote
September 16th, 2018
Verified purchase

Not all questions are appropriate for a nonprofit or religious faith based organization. If you do have something more appropriate please inform me.

Thumbnail of user firstl137
1 review
0 helpful votes
February 3rd, 2024

See review description!

Was "Free" in add - Turned out $1.95 for 7 days. Then $37 for 30 days - Forgot to Cancel - No Refund

Theft of Soul - and Lossing Trust in Humanity!

Thumbnail of user veronicaunlimited
1 review
1 helpful vote
February 15th, 2024

Attempted to cancel membership before subscription was due and again day of and to no avail. No customer service in fact there was an email response that said issue resolved. Charge still on card. Stay away from company who refuses to cancel a membership based on a free trial. Look at bbb reviews, insane!

Tip for consumers:
Not good, this company is connected to Dropbox as I googled reviews and it led me to dropbox!

Products used:
Document builder trial

Thumbnail of user isaack129
1 review
0 helpful votes
January 23rd, 2024

This site does not say that a subscription is required until you've already edited your document. Then, surprise! Buy a subscription and get your 30 days "free". It's a scam. There are free PDF editors that don't require any subscription, and they're far superior to FormSwift. This is a dishonest company with an inferior product. The technical glitches are numerous. Instead of recognizing fields automatically, as some free PDF editors do, you need to click on fields and then type to populate them. The placement of the popup is not where you actually click, so you need to click around until the popup box is actually where it's needed. The signature feature is clunky and awkward to use, and it's difficult (read: nearly impossible) to resize the signature box once it is placed. I cannot recommend highly enough that you find any alternative to FormSwift. Safe yourself the frustration and time, and don't support a terrible, deceptive company.

Service
Value
Quality
Thumbnail of user helenem30
Helene M.
1 review
0 helpful votes
May 5th, 2019
Verified purchase

Thank you for making this "bill of sale for auto" possible. My overall experience was quick and easy to to understand. Thanks and God bless.

Thumbnail of user janam23
Jana M.
1 review
0 helpful votes
February 12th, 2017
Verified purchase

Not completely impressed. Broken links on explanations and a timer to purchase the plan...really? However, I will continue to see if experience improves or not....

Thumbnail of user tmb.stuff
1 review
0 helpful votes
February 15th, 2024

Yes, it's a good PDF editor BUT there's NO MENTION before you spend all of your time editing that in order to download your new document, you MUST sign up for a plan entering form of payment! No way around it.
I screenshot my 1 page but that makes it even more work to send it in document form. Don't waste your time unless you don't mind entering your financial info for a 1 month free trial. I didn't see ANY totally free option.

Thumbnail of user isis.cook79.ic
1 review
0 helpful votes
December 18th, 2023

Don't do business with this company! After their free trial period is over and they charge you the full month for a four day trial and won't give you your money back! They send you to the website to put your phone number in to speak with a representative which then tells you that you can't get your money back after FOUR DAYS! I am now waiting on a email the representative promised will come but hasn't SMH! Please don't use this company

Thumbnail of user howards112
howard s.
1 review
0 helpful votes
June 2nd, 2018
Verified purchase

instead of saying 7.95 a month you should say 89.00 a year because that's what you charge seems a bit deceitful I will hope future use of the site will be without issue

Thumbnail of user hendersonbrittany59
1 review
0 helpful votes
February 28th, 2024

Formswift charged me for a monthly subscription even thought the plan was canceled never send confirmation email, and they Do Not offer refunds on anything. My account shows it doesn't have a subscription but I was still charged. Beware I will never use formswift again. They did process my 1099 form but that was all they did right.

Service
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Thumbnail of user kimberlym307
kimberly m.
1 review
1 helpful vote
September 10th, 2018
Verified purchase

your subscription says $7.95 per month; however the charge is $89 ???? and I want a .doc version not .pdf

Thumbnail of user kais.shalizi
1 review
0 helpful votes
September 29th, 2023
Verified purchase

Used form
Once on a 7 day trial and then they charged my card without my permission and didn't want to refund me money. Use any company but this one. Highly shady business practices. Why don't you try asking if I want an entire month before charging my my card? Oh because you like to take what's not yours. Great example there. Just go ahead and take the food out of my fridge then tell me to look section codes. Very nice!

Tip for consumers:
Don’t use this site. They will try and rob you.

Products used:
I used one form and got charged almost $40

Service
Value
Shipping
Returns
Quality
Thumbnail of user deborahe61
Deborah E.
1 review
1 helpful vote
September 23rd, 2018
Verified purchase

I was not aware that I would be charged the entire 7.95 monthly fee on an annual basis and thought it would be charged monthly. I would like a refund .

Thumbnail of user ian.drummond.usa
1 review
0 helpful votes
December 28th, 2023

BEWARE of this scumbag operation!. Free trial for a garbage product then charge your credit card a month later THEN REFUSE a refund. Stay away from this criminal organization and their owner DROPBOX!

Tip for consumers:
STAY AWAY FROM FORMSWIFT AND DROPBOX !!!

Products used:
NONE !!! This is a free trial subscribe and scam a month later operation !!!

Service
Value
Shipping
Returns
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Thumbnail of user haroldl417
1 review
0 helpful votes
February 21st, 2024

The good: The site does provide an easy way to file IRS form 1099s.
The bad: To use the service you must purchase a subscription service - $1.95 for 7 days, then auto-renewing for $37/month. You must cancel the service within the 7 days. I cancelled after 1 day. Customer service assured me the subscription had been cancelled. 7 days later my card was charged $37. I notified Form Swift customer service of the charge. They claimed the subscription had been "solved" not cancelled. I requested a refund. They claimed they could not issue credit card refunds. I contacted them again. They claimed that there were now 2 different complaints, and they couldn't do anything until the two were merged into one. I contacted them again. They claimed the responses I was receiving were "auto-generated" by their computer system. After a couple more exchanges the finally did refund my charge, but what a hassle! THEIR SERVICES ARE NOT WORTH THE EFFORT!

Tip for consumers:
Almost impossible to unsubscribe from their service.

Products used:
File IRS form 1099

Service
Value
Returns
Quality
Thumbnail of user stephanied1986
1 review
4 helpful votes
August 10th, 2023

Disgusting company, I downloaded one form 3 years ago, since then they have debited my account almost $500. When asked for a refund they refused. The email attached to my account was an old work email that was not monitored and closed down, they received bounce back emails but ignored them and still debited my account even though I did not use any services from them for over 3 years. Make sure you are careful downloading anything from this company.

Service
Value
Shipping
Returns
Thumbnail of user shelleysealy69
1 review
3 helpful votes
July 6th, 2023

They actively engage in deceptive sales practices as evidenced by the number of formal complaints filed against them with BBB and other online review sites/services. FormSwift has deliberately made canceling their "Free Trial" product/service cumbersome and nearly impossible and will not refund.
A "service" that is pre-billed should be cancellable, and they are not.
A reputable company wouldn't rely on deception and I prefer to do business with companies that reflect integrity.

Service
Value
Shipping
Returns
Thumbnail of user kristenw77
Kristen W.
1 review
0 helpful votes
May 12th, 2019
Verified purchase

I don't like the 4 min timer at the end as I'm a single mom and a business owner and at times my life requires me to stop everything I'm doing for a moment or even the rest of the day. Luckily, that very sec was not one of them because if my form would have deleted because I was not swift enough, I would have went to slow your roll forms ;0 other than that so far so good

Thumbnail of user josiahe5
Josiah E.
1 review
1 helpful vote
August 3rd, 2017
Verified purchase

I don't mind paying for a good service however the google search result listing free resume seemed misleading now that ive paid $80.00 for a resume form.

Thumbnail of user kriss532
1 review
3 helpful votes
August 30th, 2023

I signed up for their free seven day trial. I tried to cancel it before the seven days. It popped up a notification that said keep enjoying it and will send you an email to cancel it. They billed me on the 30th and that was the day I was supposed to be able to cancel it. I called customer service. They refused to refund my money and even though I paid for it they immediately canceled my subscription. Do not use them. This company is a scam.

Tip for consumers:
Do not use his company they’ll just steal your money

Products used:
Employee handbook

Service
Value
Returns
Quality

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We are a cloud-based service that enables individuals and businesses to easily customize, sign, and download popular business, legal, or personal forms.

Company Representative

Thumbnail of user kyungdukr
Jamie S.
Typically does not respond to reviews

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2.7
7,745 reviews
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