• Forever21

Forever21

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Forever21 has a rating of 1.69 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Forever21 most frequently mention customer service, store credit, and return policy problems. Forever21 ranks 429th among General Apparel sites.

  • Service
    166
  • Value
    143
  • Shipping
    141
  • Returns
    125
  • Quality
    136
Positive reviews (last 12 months): 4.3%
Positive
1
Neutral
0
Negative
22
84
See all photos

What reviewers want you to know

Positive highlights

  • So I talked with customer service and the guy was nice enough but he didn't do anything to fix my situation.

Critical highlights

  • So, I went in there to tell them this is unfair and she wants her money back, not in store credit.
  • Don't think this company will last long with such a $#*!ty return policy and uncommadating management
How would you rate Forever21?
Top Positive Review

“Amazing experience!”

Susannah Z.
3/23/23

I didn't have any idea what I wanted and Cameron helped me go through the store and personally hand picked what I needed to look fabulous for my trip to New York. Isabella at checkout was very sweet as well. I highly recommend the store, ESPECIALLY if you need expert advice. Really really cool girls. Amazing vibe. ;) xox

Top Critical Review

“Awful all around”

Emily C.
1/24/24

Do not purchase with your item shipping to you/store and expect an honest ship date. I received an email saying my order shipped to store Jan 11.estimated delivery Jan 17th. I don't get any updates by Jan 24th so I contact support and they say it didn't even ship until Jan 16th. Why would a company send a false ship date? I've never encountered this from a business. Lying to customers is not a good look and when confronted with it having support act like it's your problem isn't either.

Reviews (1,018)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (61) return policy (67) credit card (50) customer service (342)
Thumbnail of user susannahz3
1 review
0 helpful votes
March 23rd, 2023
Verified purchase

I didn't have any idea what I wanted and Cameron helped me go through the store and personally hand picked what I needed to look fabulous for my trip to New York. Isabella at checkout was very sweet as well. I highly recommend the store, ESPECIALLY if you need expert advice. Really really cool girls. Amazing vibe. ;) xox

Tip for consumers:
Really stylish girls to help you make decisions.

Products used:
Accessories.

Service
Value
Quality
Thumbnail of user mousyl
51 reviews
42 helpful votes
January 19th, 2021
Verified purchase

I have found some of the most affordable clothes on Forever21.com. The site is easy to use and they often run sales. Shipping was relatively fast. The quality of the clothing isn't high quality, but it's acceptable and certainly a higher quality than many well known Chinese sites. I think for the price the quality is acceptable in most cases and even great in some. I would very much recommend this website.

Thumbnail of user rahulr156
1 review
0 helpful votes
November 22nd, 2022

Forever21 customer service. 7478-149-870.number.7478-14-98-70 customer toll free number7478-*******. Helpline. Contract us. 74.78.14.98.70 customer care just call now

Tip for consumers:
forever21 customer service.. 7478-149-870..number..7478-14-98-70 customer toll free number7478-149870.. Helpline.. Contract us.. 74.78.14.98.70 customer just call now

Products used:
forever21 customer service.. 7478-149-870..number..7478-14-98-70 customer toll free number7478-149870.. Helpline.. Contract us.. 74.78.14.98.70 customer care just call now

Service
Value
Shipping
Returns
Quality
Thumbnail of user teem21
2 reviews
5 helpful votes
February 13th, 2018

I live in Southern California so my orders typically come with in 2 to 4 days.
They have never not sent something. It has always been as described. It is helpful to read all the specs for each item, such as "light or heavy weight" "fits true to size" or "runs small or runs large". I also pay attention to where items were made. Stuff made in china is more likely to have that weird chemical smell I have noticed. I try to only by things made in America because they'll be higher quality and not smell weird because of laws and regulations here. Anyways, its really easy to exchange items, because i have 3 brick-and-mortar Forever 21s storefronts in my city who will refund or exchange online orders.

Thumbnail of user dannia1
2 reviews
8 helpful votes
December 7th, 2016

Weather it's shopping in store or online everyone extremely helpful. All of their items are true to size and super comfortable. I absolutely LOVE forever21. I prefer buying here rather than buying at Fashionnova which is a scam guys. Don't buy there it's all be. DURING the holidays I'd imagine they would take time fulfilling orders. But other than that it's fast shipping none the less.

Thumbnail of user tamarac19
28 reviews
54 helpful votes
November 7th, 2017

Great deals, has lots of free shipping days approx 1-2 a month. Exclusive online only deals. Quality of items amazing. Site for any person who loves clothes

Thumbnail of user ashleym1162
18 reviews
3 helpful votes
December 22nd, 2021
Verified purchase

I love accessories whether that's jewelry, bags, or hair accessories and one place I love to shop for accessories is Forever 21. I've been looking for a sherpa bucket hat for a while now and found this really cute one here, it fits me really nice, good quality, and comes in multiple colors.

Thumbnail of user namudduhadia
1 review
4 helpful votes
June 26th, 2023

Nice Cloth easy to use, it is very comfortable to wear with this cloths. Washing time is very less to dry this cloth.

Service
Value
Shipping
Returns
Quality
Thumbnail of user deenak4
1 review
1 helpful vote
April 19th, 2018

When ever I go to the mall with my mom and sister we are always going to forever21 and get everything. Im 11 and there cloths still fit me. There not big or too small. Love all there clothes

Thumbnail of user tashaa4
7 reviews
14 helpful votes
January 3rd, 2017

Every time I order from their site It comes within the next few days, they are really on point with their shipping! They also always have sales, so if you're on the more broke side like myself then this is a great place to buy everything in trend for pretty awesome prices!

Thumbnail of user jillo13
2 reviews
1 helpful vote
April 12th, 2017

Best store ever. Could be a little neater but what can you expect from a store that everyone loves. Up to date with fashion and has AMAZING prices. Great for petite people.

Thumbnail of user unaa
5 reviews
1 helpful vote
August 3rd, 2018

A lot of selection of clothes for a great price. Lines here are always long. But that is all the forever21 stores in general. Tons of cool clothes here.

Thumbnail of user saraha267
1 review
3 helpful votes
September 20th, 2018

I always check this site before I order anything off a clothing website I am unfamiliar with. I'm shocked to see such bad reviews for Forever 21? I've been ordering off this website for YEARS. I have never had any issues. I actually ordered a pair of pants and a top but didn't like it on (sadly I had already removed the tags.) I went to the Forever 21 in Winnipeg and they let me exchange it for something I liked more in the store! The workers are so sweet. The quality of the clothing is good - considering how reasonably pricing this store is. I give it a 5 star. Don't let the bad reviews scare you away - I think Forever 21 is great. ALSO. My package ALWAYS arrives within 4-5 days which I love.

Thumbnail of user courtnyt
2 reviews
2 helpful votes
June 1st, 2018

I love shopping at Forever21.com The Plus size selection is SO Stylish and Sexy. I love the real size plus size models they use.

Thumbnail of user mabell14
11 reviews
21 helpful votes
August 19th, 2017

Good service and really helpful for buyers because 50% offer is very good
I got more products here only best online store.

Thumbnail of user niamhm7
11 reviews
7 helpful votes
April 1st, 2018

Super super trust worthy, definitely recommend, can't fault them dor their products, as usual as any other websites sometimes you can't find anything you like but most the time you'll find something

Thumbnail of user sherryannef
4 reviews
3 helpful votes
February 23rd, 2018

Great prices good quality clothing I just love them and they always got sale I love sales, very very sexy dress and you can get kids clothing and men clothing one stop shop.

Thumbnail of user adriannaf2
8 reviews
27 helpful votes
June 15th, 2018

Ive ordered from forever 21 website on 2 separate occasions. Both occasions it was a value close to $200. The shipping is dumb fast. I ordered on a Monday and got my clothes literally the next day! Quality varies. Depending on what you buy but overall I have no complaints. Although I think if I was plus size i'd have a hard time shopping here. A lot of the clothes come in small to medium. Would be better to go in store if youre plus size.

Thumbnail of user susanw175
2 reviews
0 helpful votes
May 12th, 2017

They have cute stuff but could definitely do better with their plus size clothes! If they put in more time it would be better!

Thumbnail of user as270
1 review
0 helpful votes
August 15th, 2018

I've just recently started ordering from online. Started slowly with Sephora, Ulta, Amazon, and now forever 21. Indeed it is my second time ordering from forever 21. They don't have that many deals as in store. However, it is much easier (obviously) to shop online as the stores are crowded, not neat etc. Both orders had multiple items and got SHIPPED WITHIN A DAY. They arrived even after 2/3 days. I am seriously amazed by their process. Never had an issue with getting delivered something else. Its amazing, 10/10 recommend.

Thumbnail of user mariaf241
1 review
1 helpful vote
July 18th, 2019

I love the experience of the store, and spending time trying out each outfit but the pricing (I've noticed) isn't the same when shopping online, regardless if it's the same item or not. Common sense, but why would you buy from the store if it's cheaper online? Free shipping would be nice!

Products used:
Accessories, and tees

Shipping
Quality
Thumbnail of user christinep51
3 reviews
6 helpful votes
March 29th, 2016

I'm from Canada and Plus size clothing that are sexy and trendy aren't that easy to find. I ordered a couple of items from Forever 21 and was positively surprised by their Plus size line. Prices are good and clothes don't look that they are made for grand mothers. Sizes are real and everything fits perfectly. Shipping was fast and free. I will definitely order from them again!

Thumbnail of user chloem23
4 reviews
4 helpful votes
August 18th, 2017

Took advantage of their 50% Off sale for Back to School! Got like 11 things for under $150 bucks! Everything came in like a week and it all looked like what it looked like on the website! They never fail me free shipping and all!

Thumbnail of user niecier
2 reviews
2 helpful votes
August 10th, 2018

I love this website. It's where I buy most of my clothes the last two years. You're able to post honest reviews about the items. They give the option to pay for delivery or pickup at the store for free. The return policy is great. Bring the item back to the store and get a full refund as long as its unworn. Will continue to shop online and recommend

Thumbnail of user patrishaa
1 review
1 helpful vote
May 27th, 2018

I was really surprised to find so many negative reviews about F21.
I fking hate this place because I always end up buying so many $#*!.
Before, their order would take about a week to deliver, but nowadays, it takes fking 2-3 days like wtf chill let me breathe. I'd be on my way to work and then bam my $#*!'s been delivered, like how does that happen? Are you guys wizards or something?

I hate f21, my bank account is so low because of these guys...

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Forever21 sells trendy clothing marketed toward younger women.

How do I know I can trust these reviews about Forever21?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Forever21?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business