Forever21 Canada

DO NOT ORDER FROM FOREVER 21

I convinced my friends that we should all get matching pj's for an upcoming girls trip. We ordered them on Feb 18th and my 3 friends received theirs Feb 25th. I checked my shipping info and it said my package was due to arrive Feb 26th, however, nothing came. The next day still nothing came. I check the shipping info again and it still said it was in transit, but there was no updated info since Feb 20th. So, I decided to send an order info request to Forever 21. The response I received was that my order had been returned and that I should call them. Once doing so, I was told that the shipper had returned it and they couldn't tell me why. It took them 10 days and an email from me to realize they never even sent my package! They acknowledged that it was their fault so they could ship the item again at no cost to me (duh it was never shipped the first time I paid), however, could not send my item to me express as per their policy. Additionally, they could not give me a gift card or discount code for their mistake. Also, once they reship the item I will need to call them again to receive the tracking information. This is absolutely the worst service I have ever received without even receiving my package! Basically, don't order from forever 21 unless you want to take non-matching photos with your friends all weekend long. X

DO NOT ORDER ONLINE FROM FOREVER 21

DO NOT ORDER ONLINE FROM FOREVER 21. They falsely advertise their items as "unavailable", nobody bought item, nobody buys their items or clothes, and item never sell out on their website, warehouse just destroyed items. Items are available they just have a messy glitched up error outdated website. Their items never sell out, and seeing all the bad reviews they have everywhere online, of course their clothes and items NEVER sell out. They have all items available they just don't want to update their messy glitch website and warehouse just gets rid of items. They have many unsold items, none of forever 21 items sell out, warehouse just gets rid of them and they have messy crappy glitched up error website that is surely outdated and they have plenty of item inventory, warehouse just destroyed items and messed up website. And phone call representatives don't know anything and they lie and say item "unavailable".

WARNING: DO NOT SHOP ONLINE AT FOREVER 21. FOREVER 21 LIES AND SAYS THAT THEIR CERTAIN ITEMS AND CERTAIN CLOTHING ITEMS ARE "SOLD OUT", THAT'S OBVIOUSLY NOTHING BUT A LIE BECAUSE NOBODY BOUGHT ITEM AND NO PICTURES OF ANYBODY WEARING ITEM, AND NO REVIEWS OF ITEM AND ITEM NEVER SOLD OUT, FOREVER 21 USE FALSE ADVERTISING ON ITEMS.

And if any reviews on items, just nothing but fake phony lying reviews just written by forever 21 employees who never bought or seen item either, and bots comments, not by real actual people.

It's nothing but false advertising and a lie when forever 21 website shows certain items as "sold out", that's nothing but a lie because nobody bought items and nothing sold out and none if the items online sell out, warehouse really just destroyed items.

And they have extremely rude, unprofessional, terrible, crappy, lazy, stupid, uncaring, customer service who don't know a dam thing.

Forever21 guards their corporate phone numbers. Almost a secret. When you have a unresolved issue within a store, you can only go as high as the District manager and they will only give you the boss's e-mail)... For Los Angeles dial *******100. Choose: dial party ext. Keep trying 4 digits until someone says "hello". They never say Forever21. ( if you catch the person's name. Write it down, you can then look them up on Linkedin if you want to get title - to call them back) None of them have voice mail (to tell you who they are). You can also ask the person to shoot you back to the operator so you can continue "guessing" at extensions. If no one answers, the phones will continue ringing. Keep trying by recalling the 213 number and choosing digits. Eventually by searching the person's name, I found their home number. Now that you have the DM's boss's home number, call back the recalcitrant DM and say you'll use it UNLESS they give you the boss's WORK number... But, think about this... the DM will probably be fired IF you do call the boss at home!