• ForDog Trainers

Overview

ForDog Trainers has a rating of 2.85 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ForDog Trainers most frequently mention credit card, and tracking number problems. ForDog Trainers ranks 42nd among Pet Supply sites.

  • Service
    16
  • Value
    14
  • Shipping
    16
  • Returns
    14
  • Quality
    14

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
11
See all photos

What reviewers want you to know

Positive highlights

  • I had spoken numerous times with Customer Service to establish properly sized harnesses for my 32-lb.
  • I purchased a leather harness for my lab from fordogtrainers.com and could not be more pleased with the quality!

Critical highlights

  • I placed my order on 11/4, UPS label was created on 11/5, it's 11/10 and guess what, that order still has not shipped!
  • Well, it has been over 10 days and no return label has been sent as was promised.
How would you rate ForDog Trainers?
Top Positive Review

“Thanks FDT!”

Timmi T.
1/27/22

Thanks FDT! We've already seen amazing results. I cannot say that this is a bad company. On the contrary, it is the perfect solution for our pets.

Top Critical Review

“Scam: after purchased no more news”

T M.
1/29/24

Ive saddly bought for 200 USD or dogs equipment. After payment (the only smooth process workign with this web site!) I never get any news / fedback but only an email to contact (which of course never answer any inquiry). Definitly a scam and no way Ill get refund my 200 USD. AVOID!

Reviews (75)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11) order (33) leather harness (4) 10 days (3) credit card (5) 24 hours (3) customer support (4) 2 weeks (3)
Thumbnail of user esmeraldacioola
1 review
0 helpful votes
January 12th, 2024

Wat een oplichters zijn jullie.

Iemand laten betalen voor een geleidentuig
Niks laten horen
Dan eerst zeggen dat er vertraging in zit
( na contact met PayPal)
En dan zeggen dat geld wordt terug gestort
Is nooit gebeurd

En met een bericht dat jullie opnieuw sturen als na aankomst betaal.
Er is betaald
Zelfs met bevestiging van PayPal blijven jullie stil

Oplichters bah bah

Tip for consumers:
Wat een oplichters zijn jullie.


Iemand laten betalen voor een geleidentuig
Niks laten horen
Dan eerst zeggen dat er vertraging in zit
( na contact met PayPal)
En dan zeggen dat geld wordt terug gestort
Is nooit gebeurd

En met een bericht dat jullie opnieuw sturen als na aankomst betaal
..
Er is betaald
Zelfs met bevestiging van PayPal blijven jullie stil

Oplichters bah bah

Products used:
Geleidentuig hulphond

Service
Value
Shipping
Returns
Quality
Thumbnail of user tm811
1 review
0 helpful votes
January 29th, 2024

Ive saddly bought for 200 USD or dogs equipment.
After payment (the only smooth process workign with this web site!) I never get any news / fedback but only an email to contact (which of course never answer any inquiry).
Definitly a scam and no way Ill get refund my 200 USD.
AVOID!

Tip for consumers:
Avoid

Products used:
non as its a scam and nothing was delivered

Service
Value
Shipping
Returns
Quality
Thumbnail of user nickc1109
1 review
0 helpful votes
February 6th, 2024

1. Fordogtrainersaustralia IS NOT IN AUSTRALIA,
2. Placed an order, heard nothing for 1 month, emailed them & was told they can't supply the order in promised time as it would take 2 months to specially make (NOTHING ON WEBSITE SAYS SUCH THINGS)
3. Asked for a refund to which they said they would process...
4. Nothing for another week, emailed again & was told they would deduct $4.21 for shipping costs! SHIPPING COSTS FOR WHAT, THEIR STUPIDITY
DO NOT BUY. DO NOT BUY. SCAM. SCAM. SCAM. SCAM. SCAM. SCAM. DO NOT BUY

Tip for consumers:
SCAM COMPANY

Products used:
NONE SUPPLIED

Service
Value
Shipping
Returns
Quality
Thumbnail of user kyet1
1 review
0 helpful votes
July 27th, 2021

I'm sure the quality of the muzzle is good, but the customer service is beyond deplorable. They refuse to send me the muzzle I ordered. At first I was fine to do an exchange to the right size, however, I have gotten to the point that I no longer want to give this company my money and it seems they are making the refund process extremely difficult. Do not waste your time with such terrible customer service.

Tip for consumers:
Don’t give them your business

Products used:
Muzzle

Service
Shipping
Returns
Thumbnail of user justinc980
1 review
0 helpful votes
November 8th, 2022

Will not accept credit card payments and will try to scam you out of your money by requesting an unsecured bank payment. Customer service is deplorable and I will NEVER EVER do business with these crooks again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marlag62
2 reviews
0 helpful votes
December 9th, 2021

I purchased a muzzle I had to measure my dog for. The straps are 4" too short and I've reached out to them twice by email... no number listed. I have not gotten a response in a week. It was a $60 muzzle and all they need to do is send me longer straps. Very disappointed since I waited a month to get it.

Tip for consumers:
There is no phone number to reach anyone if you have a question. When you email them, their is no response. Buyer beware.

Products used:
I am not able to use product. It is too small.

Service
Shipping
Returns
Quality
Thumbnail of user karap63
1 review
1 helpful vote
March 23rd, 2021

I came her to order a dog muzzle per a group on Facebook that gives recommendations based on measurements you provide them. For my dog, one of the only ones that would fit was a M10 from fordogtrainers.com. I ordered on February 20. Got an email reply a week later on February 26 saying that they were out of the materials needed for the muzzle and that they wire would be delivered to them in approximately 3-4 weeks. They did give me a choice on whether I wanted to cancel or wait. Unfortunately, I need this muzzle for my reactive dog, so I said I would wait. I follow up weekly through chat via their website. On March 15, I reached out and they said they would get an update and email me back. I heard back on March 16. Now they are saying the wire isn't going to be received until the end of April and then it will take a while for it to be produced and delivered. So what should have been less than a few week wait is now looking like it's going to be a several month wait. All of this without them being proactive and sending updates. Just very bad business on their part. I even checked their website recently, and it still shows this muzzle is orderable. So instead of making it out of stock or on backorder, it doesn't give any indication to potential customers that it isn't available. Had I known it was on backorder, I would have been ok with it since I would have known up front. But again, very bad business practice to not tell potential customers about this.

Tip for consumers:
If you order, make sure you have months until you need the product.

Service
Value
Shipping
Thumbnail of user erikb379
1 review
0 helpful votes
March 5th, 2023

Kwaliteit is goed, maar alles komt uit Israel. Kreeg een naheffing over mijn bestelling van FedEx. Thanks Guys

Tip for consumers:
Do not forget to calculatie import fee and tax

Products used:
The bite sleeve

Service
Value
Shipping
Returns
Quality
Thumbnail of user mehdii3
1 review
10 helpful votes
June 23rd, 2020

Bonjour déjà dans un premier temps on nous préviens que le harnais choisit n'est plus en stock pourtant il apparaît toujours en stock sur le site. Du coup on en choisi un autre et la on attends toujours notre colis RR*******IL depuis plus de 2 semaines qu'il est en transit. J'ai appelé la poste ce numéro de colis n'existe pas. En plus vous avez aucun numéro de téléphone ou vous joindre et il serait peut-être bien d'avertir que les articles sont envoyés d'Israël et que le temps d'envoi est interminable.

Thumbnail of user michaelp2688
1 review
1 helpful vote
October 17th, 2020

This is a con job company. Do not buy hear, they do not deliver your goods. I ordered a leash, they keep telling you it's on it's way still after 2 1/2 months. Telling me some bull$#*! that it's made in Ukraine and some other country across the world. They make it sound like it's made in US. I'm so pissed.

Thumbnail of user tok
1 review
15 helpful votes
November 2nd, 2018

I've reported this business to my credit card company as fraud. I highly suggest you all do the same. In an age where I can order something through eBay or another international site and not take 2 weeks to "ship" an item with countless excuses about how they transfer items to a warehouse that's in a village is beyond me. Please everyone, call this into your card issuer/bank as fraud. That's what this is. A collect our money and never produce a product fraud.

Thumbnail of user heikes13
1 review
1 helpful vote
November 25th, 2020

Ich habe einen Maulkorb bestellt mit Lieferzeit maximal sieben Tage. Nach Rückfrage sagte man mir dann dass sie Lieferzeit circa drei Wochen benötigt. Man könne mir jedoch anbieten über Fedex innerhalb von 3-6 Tagen zu liefern. Nach weiterer Rückfrage wurde dann mitgeteilt, dass die Lieferung erst nach mehr als drei Wochen erfolgen kann. D. h., es werden hier zusätzliche Kosten verlangt und die Lieferung ist trotzdem weitaus später als im Internet genannt. Absolut unseriös! Bestellen Sie dort nicht! Ich muss jetzt versuchen mein Geld zurück zu bekommen

Thumbnail of user harborp
1 review
16 helpful votes
May 27th, 2020

I ordered a collar and leash on April 24th. When I checked my email to see what the status was a week later there was this strange email from Guy telling me that I could add more to my order at a discount by replying to the email. I replied telling him that I did not want to add more at this time and asking for a tracking number. He replied with a tracking number and for the next 3+ weeks I would check on that tracking number and it would always say the same thing - that the label had been created but the item had not yet been shipped. I tried calling but would always get some automated system that would simply say "press 3 to connect the call" and I would do that and it would hang up on me. I'd call back and each time the same type of recording but with a different number i should press, so I wasn't able to speak to anyone. I would get prompt replies to my emails, but the replies were always excuses. "It had been shipped to their distribution center", "Covid was causing shippers to have delays". I told them last week that if the tracking did not indicate that the order had been shipped by the time one month had passed since my order then I would demand a refund. Today it has been one month and 3 days so I went to the website for a chat session with customer support. Guess what they told me? First they told me it had been shipped UPS. I told them to check that tracking number, which of course showed it had not. Then they gave me the line about the distribution center again. When I said I wanted a refund today they said their "finance department" was closed for the day. This was at 1:30 in the afternoon east coast time. I demanded that they call me as it is impossible to get in touch with them. A lady who clearly speaks english as a second landuage called me and made more excuses as to why I could not get my refund today. She hung up on me and another lady called me back and assured me that the finance department would refund my money tomorrow. I'll let you know if they do - but I'm not holding my breath.

Thumbnail of user guym86
2 reviews
15 helpful votes
March 3rd, 2019

I ordered from dog trainer canada.com thinking this was Canadian 3 weeks later nothing I request a tracking number, track it and its being shipped from Israel Post what the hell. Probably going to have to pay duty on that. 4weeks later still nothing, should of read these reviews first

Thumbnail of user sytzeb
1 review
0 helpful votes
May 19th, 2021

I was looking for very good dog nuzzles, the website looked good and legit from ForDog Trainers. There was a good guide for the measurements and I liked all the details. There was something about that you have to sent an extra email so the order would be sent in express. I ordered the nuzzles and sent to different email addresses the request for Express. After waiting for a week I contacted them, which was not easy finally Facebook messenger worked. They sent me an tracking code, I found out that the company is somewhere on the end of a donkey trail in Belarus? Strange because I paid to an Israeli Company? The confirmed to me that it is express, but later it was NOT?, anyway3 weeks later I am still wafting. Now the informed me that the possible express delivery is taking 17 days FROM THE DAY IT"S SENT! And the only sent the orde a week after I order. This is a very lousy organization, I am still awaiting my nuzzles

Tip for consumers:
Don't buy at for dog trainers

Products used:
2 Nuzzles

Service
Shipping
Returns
Thumbnail of user sammuelk
2 reviews
24 helpful votes
February 21st, 2018

They ripped me off of 100$, I ordered a french bulldog muzzle and it still hasn't showed up, 53 days and counting! I asked for a refund and still haven't got it and doubt i will! They have stopped replying to emails, delete my comments of Facebook to show what a scam they are and have gone silent since asking where is my product or money! If you google dog muzzle they come up with so many random pages or your area code to try pull you in to their bull$#*!. For example if you type muzzles Australia it will come up with. Au or for nz. co.nz but it's a company in America who say they make it there and then order it from Israel and never shows up! Don't waste your money or time! It's a scam!

Thumbnail of user agnese8
1 review
0 helpful votes
May 15th, 2020

Ik heb bericht gekregen dat mijn bestelling is 17-04-2020 verzonden. Dat het 7-17 werkdagen kan duuren voor ik die krijgt.
Ik wacht nu 20 werkdagen op mijn bestelling, en nog steeds niks ontvangen. Paar keer een mail gestuurd, elke keer hetzelfde antwoord.

Thumbnail of user ktchngb
2 reviews
15 helpful votes
September 4th, 2017

Sent me the wrong size muzzle, so I contacted them. They asked me for details and pictures, which I sent, but have had no reply! Some emails were even rejected for some reason! Very misleading; they give you the impression that their muzzles are tailor made; however, they're just your bog standard size! I COULD HAVE PAID A LOT LESS IF I HAD JUST GONE ON AMAZON - NOT HAPPY AT ALL. I FEEL THAT I HAVE BEEN LULLED INTO A FALSE SENSE OF SECURITY! DODGY BEYOND BELIEF!

Thumbnail of user guyk9
Guy K. – ForDog Trainers Rep

Hi KTChng,
First of all, I am really sorry you had a bad experience with our company. All problems can be solved, and we would be happy if you give us a chance to deal with this situation.
I decided to leave public replies because not every person replied to my private messages I sent 2 or 3 times to all people who had negative experience with Fordogtrainers. I understand that everything should be done in time, but they say it is better late than never... I need to know order# or email address of the person who placed the order, we will track every stage of the order handling to understand what went wrong.

As regards rejected emails, we tell our customer that a file attachment should not exceed 3mb size otherwise the system of mail parsing simply rejects the email and we never see these emails.
We really handcraft muzzles for medium and large size dogs, that is why we ask precise measurements of a dog's snout, and sometimes we even ask a customer twice to remeasure when it is clear that one of the measurements is done incorrectly. Of course, we have templates for standard dog breeds but we also have a 'custom' size option. And all this process of reaching out a customer to get more details about dog breed, age, gender and photos can delay this process a little and can give an impression of time consuming process but it is done for your pet to have comfy muzzle and to prevent returns and exchanges that takes a consumer's time as well.

So, I would be happy to communicate with you either in private or in public to solve this issue together, we will do our best to show you the best service we offer and you will help us improve. Thank you for leaving this review, it 'keeps us up ' :)"

Thumbnail of user jayleej
1 review
4 helpful votes
July 4th, 2019

I ordered a harness that was near $200. When i didnt recieve the order after 30+ business days they said they would give me a refund. I havent had comformation of refund nor has anyone got back to me after endless emails. Not happy. Dont buy off them ever.

Thumbnail of user vincente29
1 review
4 helpful votes
July 12th, 2019

So apparently this website has created several other websites in order to disguise who they are.
They have created sites such as boxer-dog-breed-store.com
Husky-dog-breed-store.com and many others just replace the dog breed at the beginning of the site with just about any popular larger breed and they have a site for it.
Perhaps it may just be for marketing. I dont think so. I believe the additional sites are created obfuscate the true company and thus prevent people from finding these reviews.
Ultimately the orders are all filled through fordogtrainers.com and they do not tell you this is the case.
There is zero contact information on any of these affiliated sites. I had to do the digging.
I did receive a product, not the product I was sold. I ordered a $53 muzzle which I expected to be custom made for a boxer but what I actually recieved was a generic size 20 pitbull muzzle.
Thankfully it fit but it was definitely not a custom fit and that is why I paid nearly $60 after tax for a muzzle.
I recieved an original order confirmation followed by a shady plain text email stating that if If I emailed them back with the names of other products on the site they would add them to the order.
This isn't a flea market. This is the Interner. Who does business like that?
This means they are perfectly willing to charge your card or at least have the means to do so again after your original order is placed.
I will likely have to now cancel my credit card because of these people.
I never recieved any sort of shipping confirmation or tracking information. Suddenly one day a product miraculously arrived.

Thumbnail of user rogerj37
1 review
5 helpful votes
March 18th, 2018

Over 10 days and not shipped. First I ordered days later they said they did not charge for shipping next they wanted me to send PayPal I did days later they wonted transaction # I give it days later they said we will give it to the Wright department still days later not shipped. If you want something from this company order it a year before you need it.

Thumbnail of user angeld6
1 review
25 helpful votes
September 13th, 2015

I was honestly very excited about ordering from this company as its all the rage in my group of dog friends. I needed a muzzle for a potentially aggressive dog and a few other items. Instead of shipping me my order in a timely manner I've waited 10 days and all I've managed to get notified of was they didn't think the collar I was buying would fit my dog however they had no idea what dog I would have been using it on. Which delayed my order even more. 10 days not have passed and all that UPS has is a label made for it. I'm not to thrilled with the experience and likely won't order from this sight again.

Thumbnail of user guyk9
Guy K. – ForDog Trainers Rep

Hi Angel,
Thank you for posting your review. I totally understand your disappointment. Nobody likes to wait, neither do I:)
Sometimes we have delays in delivery, it is true. The main reason for that is that some items from the order should be produced, usually it is muzzles and collars - they never lie on shelf, and our production department starts producing items right away the order is placed. It takes a while. Sometimes we have to ask a customer to remeasure his or her dog simply because we see that measurements are incorrect. All this is done to make sure your pet gets the best fit muzzle which will ensure comfy wearing.
Thank you for undertsanding.

Thumbnail of user jenniferj96
1 review
4 helpful votes
May 13th, 2016

I ordered a dog collar from this company back in February 2016 which was lost by UPS and I asked them to send me a new one to replace the lost one I paid for. As of today May 13,2016 they are emailing me and harassing me. This company is very unprofessional and an absolute joke. Do not waste your money or time with them.

Thumbnail of user guyk9
Guy K. – ForDog Trainers Rep

Hi Jennifer,
I am sorry your item was lost while being delivered, sometimes it happens. We use ems and ups delivery service depending upon the customer's country of live. In situations like these we bear responsibilities though it is not our fault at all, and we send a new item to a customer.
Can you please, let me know your order id or email or even a person's name who placed the order?
I need to check the corresponding to see what happened.
I understand that your review was here for a while without any attention, but it is better to deal with it late than never.
Please, let me know the requested details. Thank you once again for sharing your experience.

Thumbnail of user johnh718
3 reviews
15 helpful votes
July 5th, 2017

I spoke with their online chat about a potential purchase worth over £150.00, the person I spoke with was arrogant and rude.

Glad I never bought from them even more so after reading the reviews posted here.

Thumbnail of user guyk9
Guy K. – ForDog Trainers Rep

Hi John,
Thank you for leaving your review.
Maybe there was some misunderstanding? If you provide date and time of corresponding or an email address I will check the chatt and will add it here.
Julia and Alice - our support team, they are very nice and polite I can't even imagine these two girls being rude to anyone at all.
I guess there is no need to ask for order number because you did not complete your purchase.
If you ever decide to try our service and products we offer I am sure you will be more than happy.
So I really suggest you following our social nets to get one of promo codes we offer and try our company once more :) What do you say?

Thumbnail of user marjonr
1 review
2 helpful votes
May 17th, 2019

I wait now a week for my order H17##1106 but i havend resived nothing i am thinking to contact my creditcard compagny to tell them about this compagny because i don't trust them.

Marjon from the Netherlands.

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From the business

Get Today High Quality Exclusive Dog Items - Dog Collars, Dog Leashes, Dog Harnesses, Dog Muzzles. Fordogtrainers produces and offers dog item for professional dog training and for ordinary dog owners. You can browse our huge selection and find appropr...

Company Representative

Thumbnail of user guyk9
Guy K.
Typically does not respond to reviews

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