• Footwear etc.

Footwear etc.

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.8 / 5

Overview

Footwear etc. has a rating of 4.6 stars from 535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, free shipping, and fast delivery. Footwear etc. ranks 9th among Shoes sites.

  • Service
    61
  • Value
    479
  • Shipping
    480
  • Quality
    488

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.2%
Positive
142
Neutral
3
Negative
9

Instant Feedback

See all photos

What reviewers want you to know

Positive highlights

  • Also quick delivery and contact with customer service to return 1 of 2 pairs I purchased was the best I've experienced!

Critical highlights

No critical highlights yet

How would you rate Footwear etc.?
Top Positive Review

“Appreciate that you have the shoe I need in stock (Hoka...”

Ashley M.
1/9/24

Appreciate that you have the shoe I need in stock (Hoka bondi sr white womens 7 W, on backorder at hoka.com). I ordered a 7.5W last week, and it's too long, and it's a minor hassle to have to place a new order, ship my old order back, and get charged a $12.95 fee. But I understand a small business can't provide everything for free, like a major chain. You're doing fine - I just need some comfy shoes for work like yesterday!

Top Critical Review

“Is this site even for real?”

Julie S.
12/26/23

I searched for my size and brand of shoe and it came up as available for sale at a very reasonable price - and miraculously, they only had my exact size. What luck! Only, they emailed me the next day and told me they are sorry, but they don't have this model in stock after all. Would I like to apply my credit towards another model? While they did immediately refund my money as requested, they still show up in my search for that model and size shoe.

Reviews (535)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (197)
Thumbnail of user christineb2784
1 review
0 helpful votes
February 12th, 2024
Verified purchase

I thought this can only be a sandal like all others. Once I received it and put it on my foot, I could not believe the instant relief and comfort it provided. If you are on your feet a lot and need comfort and relief from a hard days work, get these! I wear them in the morning around the house and at night when I get home from work. You will not regret it! I have never worn a sandal like this one EVER!

Reason I chose this business:

Recommended by my foot doctor

Reason I chose this product:

Recommended by my foot doctor

Value
Shipping
Quality
Thumbnail of user marilynh939
1 review
0 helpful votes
January 6th, 2024
Verified purchase

Remonte sandals are so comfortable. All the adjustments this sandal offers makes it a customized fit.

Reason I chose this business:

They had the style, color and had in my size.

Value
Shipping
Quality
Thumbnail of user peggyr387
1 review
0 helpful votes
February 10th, 2024
Verified purchase
• Updated review

I love doing business with you and I love your sneakers. They are perfect for people who have knee replacements.

Reason I chose this business:

Because I love your sneakers.

Value
Shipping
Quality
Good service
September 23rd, 2023
Verified site experience
• Previous review
Thumbnail of user juliel1583
1 review
1 helpful vote
August 18th, 2023
Verified purchase

These particular Uggs are so popular they've sold out everywhere in our area. I remember when my daughter was growing up this same problem happened with cabbage patch kid dolls. It's the beginning of the school year and all the kids middle school and up want these slippers. Thank you for great service and having the product.

Reason I chose this business:

I stumbled across Footwear etc because they had the product I was looking for available.

Reason I chose this product:

My granddaughter and her friends all are shopping for these slippers.

Value
Shipping
Quality
Thumbnail of user julies3230
1 review
0 helpful votes
December 26th, 2023

I searched for my size and brand of shoe and it came up as available for sale at a very reasonable price - and miraculously, they only had my exact size. What luck! Only, they emailed me the next day and told me they are sorry, but they don't have this model in stock after all. Would I like to apply my credit towards another model? While they did immediately refund my money as requested, they still show up in my search for that model and size shoe.

Thumbnail of user noahc75
9 reviews
9 helpful votes
July 12th, 2020

Footwear Etc is probably my favorite shoe brand. They always have fast delivery and not the worst prices I've seen. The quality of the shoes themselves is also excellent, I've never seen any defect or anything like that. It's a pleasure to order from this brand. They try to show how important every single customer is to them, and that's cool.

Thumbnail of user louism493
1 review
0 helpful votes
January 6th, 2023
Verified purchase
• Updated review

I really believe that I got my money's worth with these arch supports. Not only do they appear to be well made with great material, I can feel the quality while wearing them. So I'm pleased with this purchase.

Reason I chose this business:

I found this company by a Google search, and it seems this company might have what I need.

Value
Shipping
Quality
For the most part, everything went well
January 4th, 2023
Verified site experience
• Previous review

For the most part, everything went well. There was some confusion about what to do for 1/2 size fittings. I chose to pick a 1/2 size smaller.

Reason I chose this business:

Trying something different after a Google search.

Thumbnail of user davex254
1 review
0 helpful votes
October 28th, 2021
Verified purchase

I wish I could find promos, discounts, etc more easily but I'm glad they had my relatively rare shoe in stock. The nearest location is like 1500mi away and I'm annoyed there's a $10 return mailing fee. Also, it's the brands fault for not posting the information anywhere but it you had a reviewer write about the width of the normal vs wide fitting shoes, that would be helpful. I'm a regular size on the wider side but after reading many reviews on other sites, I decided to go with the wide version. It would be nice for a competent reviewer to suggest sizing principles since we're online shopping.

Reason I chose this business:

Because you had my shoe and correct size in stock

Reason I chose this product:

Because I’m looking for running shoes, heard they were really comfy, and didn’t want anything gaudy.

Value
Shipping
Quality
Thumbnail of user brettp70
1 review
0 helpful votes
June 7th, 2020
Verified purchase
• Updated review

All good.

Reason I chose this business:

Decent price, item in stock, and rewards program, free shipping (not that that is unusual these days since it's built into the price anyhow I realize).

Reason I chose this product:

Decent price, item in stock.

Value
Shipping
Quality
All good
May 31st, 2020
Verified site experience
• Previous review
Reason I chose this business:

Decent price, item in stock.

Reason I chose this product:

Decent price, item in stock.

Thumbnail of user shellyo111
1 review
0 helpful votes
September 8th, 2022
Verified purchase

I placed my order and was given updates on the status until my shoes arrived.

Very Pleased!

Value
Shipping
Quality
Thumbnail of user beths540
1 review
0 helpful votes
June 28th, 2020
Verified purchase
• Updated review

Love this store!

Reason I chose this business:

Best selection of MBT

Reason I chose this product:

I need to wear rocker bottom shoes and you have a fantastic selection

Value
Shipping
Quality
Love this store!
June 21st, 2020
Verified site experience
• Previous review
Reason I chose this business:

Best selection of MBT

Reason I chose this product:

I need to wear rocker bottom shoes and you have a fantastic selection

Thumbnail of user teresan383
1 review
0 helpful votes
September 12th, 2022
Verified purchase

Loved the shoes therefore a five star rating, however, I have very narrow feet and they were too wide so had to return.

Excellent.

Service
Value
Shipping
Quality
Thumbnail of user debbiec505
1 review
0 helpful votes
July 25th, 2020
Verified purchase
• Updated review

Great Sale.

Reason I chose this business:

Vionic Options.

Reason I chose this product:

Planning for the Christmas holiday.

Value
Shipping
Quality
Great Sale
July 18th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Vionic Options.

Reason I chose this product:

Planning for the Christmas holiday.

Thumbnail of user linseyr5
1 review
0 helpful votes
August 6th, 2020
Verified purchase
• Updated review

Great! Love the 3 day shipping!

Reason I chose this business:

3 day free shipping

Reason I chose this product:

Like How the shoes look

Value
Shipping
Quality
Great!
July 29th, 2020
Verified site experience
• Previous review

Great! Love the 3 day shipping!

Reason I chose this business:

3 day free shipping

Reason I chose this product:

Like How the shoes look

Thumbnail of user stjohnr
1 review
0 helpful votes
December 23rd, 2020
Verified purchase
• Updated review

EASY

Reason I chose this business:

WEB STE, SELECTION

Reason I chose this product:

REVIEWS (WHAT THERE WAS), STYLE

Value
Shipping
Quality
EASY
April 3rd, 2020
Verified site experience
• Previous review
Reason I chose this business:

WEB STE, SELECTION

Reason I chose this product:

REVIEWS (WHAT THERE WAS), STYLE

Thumbnail of user sandraf618
1 review
0 helpful votes
January 3rd, 2021
Verified purchase
• Updated review

Easy ordering

Reason I chose this business:

The shoe, size and color with free shipping were all available

Reason I chose this product:

Taos fit me well

Value
Shipping
Quality
Easy ordering
December 26th, 2020
Verified site experience
• Previous review
Reason I chose this business:

The shoe, size and color with free shipping were all available

Reason I chose this product:

Taos fit me well

Thumbnail of user daveg815
1 review
0 helpful votes
September 28th, 2021
Verified purchase

I wish the shoes were displayed in tabs and not the way they were. It seemed like there was new shoe options everytime I clicked on a shoe and then went to the bottom of the page. If it had tabs with it sectioned by styles it would make for a better shopping experience.

Reason I chose this business:

The sale on the shoes. I needed wide black shoes and you had the style and fit I needed.

Reason I chose this product:

It was exactly what I was looking for.

Value
Shipping
Quality
Thumbnail of user footweare51
1 review
0 helpful votes
January 4th, 2021
Verified purchase
• Updated review

Easy online shopping. Was ready same day.

Reason I chose this business:

Rewards and sales, free shipping.

Reason I chose this product:

A purse I have been wanting for a while.

Value
Shipping
Quality
Easy online shopping
December 28th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Rewards and sales, free shipping.

Reason I chose this product:

A purse I have been wanting for a while.

Thumbnail of user carolync1263
1 review
0 helpful votes
July 29th, 2023
Verified purchase

I was in the store and the level of experienced support was impressive! I asked some specific questions about the various fits and styles of Birkenstocks and my sales person nailed it! She was very familiar with the brand and fit. This was something I had asked at another major retailer and they simply did not have this level of knowledge. Thank you Footwear etc for your passionate sales staff!

Reason I chose this business:

Wanting to focus on shoes that are both stylish and healthy for my feet

Reason I chose this product:

Stylish, foot health, and on sale!

Value
Shipping
Quality
Thumbnail of user margueriteh48
1 review
0 helpful votes
July 22nd, 2023
Verified purchase

Upon receipt I did not like the shoes.
And I didn't like how the shoe fi and felt.

Reason I chose this business:

The shoe looked good and it had good reviews,
But the shoe

Reason I chose this product:

I chose the shoe because it looked good.

Value
Shipping
Quality
Thumbnail of user brittanyp446
1 review
0 helpful votes
August 25th, 2022
Verified purchase

Such and easy and seamless ordering experience. Had also the lowest price. Great service. Received my shoes in just a few days!

Reason I chose this business:

Competitive prices

Reason I chose this product:

Quality comfortable shoes

Value
Shipping
Quality
Thumbnail of user cindyt636
1 review
0 helpful votes
August 17th, 2023
Verified purchase

This is my first Vionic brand. Grad I checked Footwear etc. which oftters good selections of many quality brands.

Became a big fan! Not only they are very comfortable, but also aesthetically pleasing!

Reason I chose this business:

I received catalogues.

Reason I chose this product:

Confort and sale price for end of the season.

Value
Shipping
Quality
Thumbnail of user griceldaa2
1 review
0 helpful votes
September 26th, 2022
Verified purchase

I really like these shoes. They are comfortable and did not need a break in period. I wore them to work out of the box and no issues. I have a bunion and the shoes did not rub and were comfortable while looking cute with pants or dresses.

Reason I chose this business:

I like online access and easy returns

Reason I chose this product:

I like the brand and style

Value
Shipping
Quality
Thumbnail of user troyp106
1 review
0 helpful votes
January 19th, 2021
Verified purchase
• Updated review

Great!

Reason I chose this business:

Online shopping

Value
Shipping
Quality
Great!
January 12th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Online shopping

Thumbnail of user cherylh572
2 reviews
0 helpful votes
January 24th, 2021
Verified purchase
• Updated review

Very easy!

Reason I chose this business:

Only place who carried a wide size

Reason I chose this product:

Most comfortable shoe I’ve ever owned!

Value
Shipping
Quality
Very easy!
January 16th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Only place who carried a wide size

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we have the largest selection of MBT shoes and Vionic... and get new shipments in every week from Arcopedico, Taos, and Ziera... and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet!

So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!

Business History

Footwear etc. Started in 1986 in Palo Alto, California. The company has grown to 11 stores throughout California and is still family owned and run! We launched our website way back in 1996 and have been shipping orders worldwide ever since. We have always prided ourselves on our award-winning customer service and selection of the best comfort fashion brands available.

Company Representative

Thumbnail of user mikeb879
Mike B.
Typically does not respond to reviews

How do I know I can trust these reviews about Footwear etc.?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Footwear etc.?