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FootSmart has a rating of 2.95 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootSmart most frequently mention customer service problems. FootSmart ranks 79th among Shoes sites.
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I have been a customer of Footsmart for years. Orders always shipped promptly, well packed, quality shoes that last for years, comfortable, and I receive many compliments on them and requests for where did I get them. Last month I messed up my order and they went out of their way to fix it, even sending me a refund without my asking, even though the item was on sale with a no return policy.
My mom ordered black/white floral Easy Spirit shows and received horrific-looking blue floral shoes. When I tried to help her exchange them to the ones she ordered, nothing in the shoe was available (no sizes or colors). Return would cost $10 and reading reviews here, she probably would not receive a refund. So we are keeping them...but will not order from here ever again. What a scam!
I bought two pair of shoes. One for me fit ok; another for Mom. Her's did not fit. I read the instructions on the box. Said they had to be returned in the same box and I had to pay for postage. The shoes were $75. Plus tax Sent them back today; was charged 17.50 to return. Will not order from them again!
I went to this website for a particular purpose. They have a lot of specialised products and I desired a springtime shoes that was excellent for stability. I discovered the best couple of good-looking shoes, made extremely well, for a fairly extreme cost. These shoes were quite costly but no one else had this kind of shoes that I could find.
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