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FootSmart has a rating of 2.95 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootSmart most frequently mention customer service problems. FootSmart ranks 305th among Shoes sites.
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I have been a customer of Footsmart for years. Orders always shipped promptly, well packed, quality shoes that last for years, comfortable, and I receive many compliments on them and requests for where did I get them. Last month I messed up my order and they went out of their way to fix it, even sending me a refund without my asking, even though the item was on sale with a no return policy.
My mom ordered black/white floral Easy Spirit shows and received horrific-looking blue floral shoes. When I tried to help her exchange them to the ones she ordered, nothing in the shoe was available (no sizes or colors). Return would cost $10 and reading reviews here, she probably would not receive a refund. So we are keeping them...but will not order from here ever again. What a scam!
Their main web page advertised "Take an Extra 15% Off All Summer Clearance" Enter required code at checkout: EXTRA15D." So, after shopping when I tried to put the code in the "code" box at checkout, it said the offer had expired. Their customer service agents confirmed this in a phone call saying the offer had had expired at midnight the night before. They suggested that "my browser needed to be refreshed". The hitch is... my power was out until 3:00 pm today because of Hurricane Irene. My browser is pulling in the LIVE offer on their website... which THEY FORGOT TO TAKE DOWN, but which they also WOULD NOT HONOR. I won't do business with folks who are not honorable.
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