• Foot Locker.

Foot Locker.

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Overview

Foot Locker. has a rating of 1.8 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Foot Locker. most frequently mention customer service, business days, and credit card problems. Foot Locker. ranks 124th among Athletic Shoes sites.

  • Service
    71
  • Value
    64
  • Shipping
    59
  • Returns
    56
  • Quality
    55
Positive reviews (last 12 months): 4.5%
Positive
2
Neutral
1
Negative
41
73
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I'm very disappointed with the customer service I received from foot locker customer service.
  • I would never think Foot Locker would accuse a customer of doing such a thing.
How would you rate Foot Locker.?
Top Positive Review

“#footwear”

Footwear L.
5/2/22

Designer brands 2 full price must be paid paid all the way through if I could stop playing so much business plans

Top Critical Review

“The raffles are trash notifications and customer service sucks”

Robert J.
1/26/24

So i recently entered a raffle for the Jordan 6 that drop tomorrow. Received no notification that i won went to check my entry and it told me my store pickup has expired cause i did not confirm it by 6pm. Called customer service which was zero help i have an occupation cant sit all day watching my phone and their notification system is trash not once did it pop up on my phone that i have won. All the money i have spent with this company over the years i cant believe this but they have just lost a loyal customer. Footlocker you suck your trash and will never see one of my dollars earned again in life!

Reviews (195)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) foot locker (34)
Thumbnail of user footwearl
2 reviews
1 helpful vote
May 2nd, 2022

Designer brands 2 full price must be paid paid all the way through if I could stop playing so much business plans

Tip for consumers:
Footwear

Products used:
Footwear

Service
Returns
Quality
Thumbnail of user lindaklein1001
1 review
0 helpful votes
April 3rd, 2023

They've always given me good service I usually buy my running shoes from them and have to try them on so I choose to go in store a lot unless I know for sure the fit will be good from previous experience with a certain model or brand. The workers near me are always helpful and really friendly.

Service
Value
Returns
Quality
Thumbnail of user lorenam115
10 reviews
0 helpful votes
April 19th, 2022

Workers are extremely helpful and always know what pair of shoes will suit me! Your service is really cool! Thanks for that!

Service
Value
Shipping
Returns
Quality
Thumbnail of user gracem831
1 review
0 helpful votes
July 30th, 2023

Isaiah is the best man alive I love him every woman in the Westfield mall should come visit Isaiah because he is a ladies man omg he's so helpful give him a raise

Thumbnail of user destanyj1
1 review
0 helpful votes
December 8th, 2022

I went Christmas shopping for my son and the customer service was amazing. They were able to find the show I was looking for fairly quickly. I tried them on for myself and ended up having to get a pair of my own! For some of their shoes to be made out of recycled products if was definitely just as comfortable as any other shoe

Thumbnail of user jeffr301
1 review
1 helpful vote
September 3rd, 2019

Ordered my Air Max from Footlocker on 26/08/19 and they were delivered (to the Uk from France) free of delivery charge within 48 hours, correct size, as described and also £20 cheaper than anyone else. I also received excellent customer service throughout (thankyou Rita, whoever you are) and access to tracking through UPS. All in all a great service, thankyou Footlocker. Highly recommended. ***** all the way!

Thumbnail of user harryc267
1 review
1 helpful vote
April 23rd, 2020

If I need to buy some shoes then I use only this online shop. Why? Because there I can find all I need. Also, I really like that the size feets excellent. So, guys, it's really cool place with a big choice and affordable prices.

Thumbnail of user xandarw1
8 reviews
7 helpful votes
October 21st, 2021

They have some very nice collection of shoes. Very impressed with different options available for shopping.

Thumbnail of user kathyr234
1 review
1 helpful vote
January 6th, 2019

Opal F was amazing. She went above and beyond to assist me in getting the sneakers my daughter wanted for Christmas. I greatly appreciate her kindness and help this Holliday season.

Thumbnail of user blakel32
6 reviews
4 helpful votes
August 20th, 2019

I ordered an expensive pair of sneakers for my wife's birthday this year. I ordered them a few weeks before the date so I wasn't really worried about how quick they would arrive. I suddenly started getting notifications from UPS that my shipment was all screwed up - which has never happened to me before - I immediately contacted Foot Locker. I was satisfied on how the issue was resolved, UPS was giving me trouble but Foot Locker took ownership and fixed my issue within minutes. They could have easily told me to call UPS to figure it out or to just wait a few more days, but they helped me out in a time of need and I'm extremely grateful. I will continue buying from Foot Locker.

Thumbnail of user kelvinj11
1 review
0 helpful votes
July 20th, 2018

The quality of the shoes is just overwhelming. I have worn my shoes for 12 months now and they look as good as new. The footwear from this site is just a good as from onefactorytrade.co

Thumbnail of user larrym119
2 reviews
0 helpful votes
April 19th, 2017

Great quality items & very good customer service. I defy would recommend footlocker.com to anyone out there.

Thumbnail of user markm305
1 review
0 helpful votes
November 1st, 2016

On a recent visit to the paisley store a young woman who's name was laura couldn't have been more helpful and was great at interacting with my 12 year old daughter in finding out the best trainers for her I hope this might get Laura some recognition for her exceptional skills

Thumbnail of user sochiman
9 reviews
5 helpful votes
May 12th, 2016

I bought the most amazing Timberlands over the winter, although they were a bit pricey at $220. They were definitely worth it, so comfortable relaxing and great. I bought it at the store so i dont know how good their delivery speed is but i guess it will be great. 5 stars for supreme quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandat11
16 reviews
25 helpful votes
May 13th, 2013

Footlocker has a great selection of active wear shoes that are reasonably priced. They have free shipping on purchases over $75.

Thumbnail of user sandyp21
1 review
0 helpful votes
June 12th, 2015

My son was returning to the UK today. We had ordered trainers on Monday from another store to be delivered to Grapevine Mills. When we turned up last night there had been a big mix up by one of the assistants had sent out shoes back to the original store. The manager Lamar informed us what had happened spent 3 hours rectifying it keeping us informed the whole while and got my son his trainers that evening. Not once did I have to lose my temper he was just awesome. He even gave us his personal mobile number so we could keep abreast of the siutation( it turned out to be his wife's who ended up getting random strange messages from my son and I) Lamar went way above good customer service last night and I sent my son to London with a high grin on his face. Thank you Lamar

Thumbnail of user nelsony2
10 reviews
19 helpful votes
March 26th, 2014

Shopping went like a breeze. All the stuff got delivered as ordered and right on time. Got to compare their price with the retail price in singapore - miles apart.

Thumbnail of user bartleyo
3 reviews
7 helpful votes
November 11th, 2014

Bought shoes and had them shipped over. Good buy less expensive then buying them in Dublin.

Thumbnail of user stank16
2 reviews
376 helpful votes
December 11th, 2014

Really surprised at the negative comments here. I've been buying stuff from there for years now with no issues.

Thumbnail of user rosellerc
4 reviews
18 helpful votes
October 20th, 2011

This is also a good seller they bring back the money that one of my order is partially cancelled, 5 days my items is alredy here in the philippines.

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About the business

The official Twitter of Foot Locker, House of Hoops by Foot Locker and https://t.co/JAWCfWzjdj. If it's at Foot Locker, it's #Approved.

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