• Foot Locker.

Foot Locker.

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Overview

Foot Locker. has a rating of 1.59 stars from 196 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Foot Locker. most frequently mention customer service, business days, and credit card problems. Foot Locker. ranks 126th among Athletic Shoes sites.

  • Service
    72
  • Value
    65
  • Shipping
    60
  • Returns
    57
  • Quality
    56
Positive reviews (last 12 months): 4.2%
Positive
2
Neutral
1
Negative
45
74
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I'm very disappointed with the customer service I received from foot locker customer service.
  • I would never think Foot Locker would accuse a customer of doing such a thing.
How would you rate Foot Locker.?
Top Positive Review

“#footwear”

Footwear L.
5/2/22

Designer brands 2 full price must be paid paid all the way through if I could stop playing so much business plans

Top Critical Review

“They are VERY RUDE and UPROFESSIONAL!”

Justin S.
3/18/24

When I arrived at the door of Crossgates Mall Footlocker tonight at 7:50 PM on 03/18/24, a female employee was standing by the door and rudely denied me access. When I questioned why they were closing 10 minutes early with the gate still open, and if the white male counting the register was her manager and was okay with turning away paying customers, she replied "yes." Upon asking if their district manager was aware of this, the female employee became increasingly rude and indignant, directing her aggravation towards me. As I walked away, she continued her onslaught of disrespect, involving an onlooker/customer outside the store despite my departure. The FootLocker employee then proceeded to make unwanted jokes and remarks as I left, prompting me to turn around and address the situation. Upon returning to the store, I requested to speak with the manager. However, the female employee misrepresented the situation to the manager, implying it was merely about the store closing. When I asked for the manager's name and requested his presence at the door, he rudely denied my request. Subsequently, I filmed the encounter to document their unprofessional behavior. The female FootLocker employee persisted in her demeaning behavior towards me and began recording me without my consent, which was highly inappropriate given her instigation, provocation, and unprofessional conduct towards a customer. I hope this incident does not reflect FootLocker's culture. Such behavior was uncalled for, unethical, and needs to be appropriately addressed.

Reviews (196)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) foot locker (34)
Thumbnail of user marshalls224
2 reviews
0 helpful votes
September 20th, 2023

Every time I go to a Foot Locker it's always a great experience, great customer service, great products, and clean stores.

Products used:
Shoes

Service
Value
Shipping
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Thumbnail of user stevenr1309
2 reviews
0 helpful votes
December 21st, 2021

I understand that in order to keep such great prices, Footlocker needs to have lots of volume, but that doesn't mean that I need to be rushed to make a purchase. Just saying...

Products used:
Shoes

Service
Value
Shipping
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Thumbnail of user sammyw8
8 reviews
370 helpful votes
December 11th, 2014

Personally av never ordered online from foot-locker but av checked the website out and its cush easy enough to find what you want. And a massive selection of trainers, even old school trainers what you cant find anywhere. I do buy from the foot-locker store I get most of my trainers from there. Sometimes the stores can be a bad head, due to staffs lack of experience, they employ to many student who dont have a clue.

Tip for consumers:
my rating is judged on my in shop experience not online.

Service
Value
Quality
Thumbnail of user jenniferx
1 review
1 helpful vote
July 31st, 2013

Footlocker has always been where I buy my flip flops, basketball shoes and running shoes. Sometimes I try them on in the store and then come and look for deals to buy them online. Footlock baby, you got my vote.

Thumbnail of user paigeb5
6 reviews
23 helpful votes
January 9th, 2015

Products came fast and was described perfectly as was pictured. Will be using them again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelh133
6 reviews
19 helpful votes
January 9th, 2015

Good delivery time and product came perfectly as described. Will use again.

Thumbnail of user lornaw1
3 reviews
8 helpful votes
Thumbnail of user cameronj7
1 review
0 helpful votes
July 20th, 2015

I wanna thank Cameron from Goldsboro Footlocker for his outstanding customer service. I have no hesitations ordering from footlocker again.

22 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

The official Twitter of Foot Locker, House of Hoops by Foot Locker and https://t.co/JAWCfWzjdj. If it's at Foot Locker, it's #Approved.

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