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Folica has a rating of 1.85 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Folica most frequently mention customer service, and flat iron problems. Folica ranks 539th among Cosmetics sites.
I have bought multiple flat irons for myself and for my sister. Awesome customer service and my products always arrived in less than a week. I did have one problem with the cord. I called customer service and they had me send it back to them on their postage and sent me a brand new one. I am very disappointed to see that they have gone out of business. Totally loved their products and the prices were always reasonable.
I wanted to cancel my order but was not able to despite making contact to someone on their Facebook page. She said they'd forward my request to cancel my order, but i got my stuff anyways. After reading the other reviews, I guess I'm lucky to at least get my stuff. I hope it works. Maybe you can try to get some one to respond on their FB site? Good luck everyone!
They have great prices on salon quality products, and they have constant discounts. This is a fun place to shop. They also have a great selection of nail polishes. I didn’t need to return anything I ordered, so I don’t know first hand about how well the return process works with this company.
I had pretty good service actually. I was about to make have my order shipped but Stephanie G from the Customer Service Team warned me that the Flat Iron and Blow Dryer would not work internationally. Of course that just made me change my mind completely and I immediately mailed for a refund. I am now awaiting a reply about the refund.
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Since we launched in 1998, Folica.com has grown to become a leading ecommerce website for hair, beauty, nail and skin care products. We carry the largest selection of hair tools including blow dryers, flat irons and curling irons from professional brands such as Sedu, Solia, Babyliss, CHI and T3 just to name a few.
Folica also offers a wide selection of hair accessories, hair care, hair removal and hair loss products for men and women. The combination of our extensive product selection with our compiled expert advice, how to videos, buying guides and over 80,000 reviews by real customers makes Folica the go to destination for all things hair. We advocate hair adventures, awareness and affection – anything goes, as long as it’s in the name of a great mane. At Folica.com you can find what you need to get the look you want and make every day a great hair day!
