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FNCA has a rating of 1.21 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FNCA most frequently mention customer service problems. FNCA ranks 73rd among Mobile Phones sites.
FNAC has some of the largest stores in France mainly dedicated to electronics, books, CDs etc. Fnac.com has an even larger selection at prices similar or below the store prices. In terms of prices, Fnac.com remains competitive although you can sometimes find better prices at discount stores and/or competitors like Darty. For books, you cannot find better prices elsewhere in France (except for used books but this is a different kind of business)
I was due a refund for a show that didn't happen, in December last year but the account they used had been closed for months resulting in me not getting the money. After exchanging emails back and forth with their customer service, and me providing the document proving that the account was indeed closed, they asked me to wait. 6 months later and I still haven't received anything. I emailed them back one more time for them to reply that the original refund happened in December… yes but in an account that doesn't exist! Am I falling into deaf ears? So frustrating… thinking now about my next steps
I had a bad experience at Fnac at airport CDG, we bought a small handheld and two earphones one was with Bluetooth the other without I wanted to change it and the guy get rude and unprofessional and did not let us buy anymore, my children were very sad and cried, it was at cdg at 10 45 am at terminal 2e, we said for the guy we will file a claim he said that he does not care.
This is not the service we expect from a good company.
Thank you.
Theremember was 2 men and one woman the tallest men was rude and impolite.
Fnac.com is quite misleading as it's a French site target to fluent French speakers who live in France. I've been having an adventure with a faulty tablet and their awful support. Because:
1) Nobody there (I mean none of the 20-30 people I've talked to during this time) speaks English or is willing even to try.
2) If you buy online and have a problem, after filiing this (on the phone and in French) they have the possibility to send a request to collect your item with DHL. That's the only positive. But they don't give you any number to monitor the service procedure. You get that only if you go yourself to a store in France!
3) Tried to call them about no. 2 cause I can't go to France and was charged several times for a 10'-20' international call because simply they were forwarding one to the other, until the line was automatically dropping from their side!
4) the online chat doesn't solve anything, they simply refer you about any problem to the phone support!
5) And by the way even to buy from abroad you'll need even to send a copy of your passport. Enjoy :)
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Achat en ligne sur Fnac.com: Produits culturels, techniques et ̩lectrom̩nager. Retrait gratuit en magasin en 1 heure: DVD, jeux vid̩o et jouets enfants, cd, musique, livres, MP3, ordinateurs, portables, appareils photo, cam̩scopes et bien plus encore!
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