Fly UK

As others have already alluded to, AVOID THIS COMPANY AT ALL COSTS, due to the underhand manner in which they operate. They charged me a service fee of 35% for 4 flights from the UK to Europe. When I complained, they stated these were clearly shown, which they were not. I hope this company has a finite life before it either shuts up shop or gets closed down, having ripped so many people off.

Avoid like the plague, never saw the extortionate service charge coming. Flight cost £230, their service charge over £80.
Stay well clear

I've never used a travel agent to organize a vacation or trip but I can see the attraction if you have to spend time searching and checking different sites. Basically you just compare the flights you want and make one booking, even if it is with more than one carrier. I found it pretty easy to use when I was flying from Nashville to Detroit and back. I saved about 30 bucks which is pretty good. I was able to find a cheap flight and the booking process was quick so I'd give it 5 stars. I guess the confirmation email could have come through more quickly but that seemed to come from the airline anyway so a small delay. I don't have much experience booking online but this site worked well (at least for me).

What a disgraceful company. I realised that the tickets for my sons to fly one way from Geneva to Heathrow was two days later than it should be. I was kept waiting on the phone for nearly 20 minutes before I discovered that they were charging my 51p per minute. I then received an email saying that they could change it, but that there would be a charge of £817...! Appalling

I have just used the. Ie version of this site to book flights with Aer Lingus and ended up exasperated. Although the correct details were displayed on the last screen at the paying stage, the confirmation email listed a different flight. The site Help phone people did not want to know and said they could do nothing. Fortunately for me the airline agreed to make the change with no charge. I will not use the site again.

The same as someone else who rated this site. Hidden $60 dollar charge. They're located in Leipzig Germany so good luck in trying to resolve any problems. The airlines will not be any help because Flighst24 has your Reservation Number and anyone with that number could cancel your flight. If there are ANY good ratings for this site they must have been submitted by the owners and employees of the website!

This company should be closed down. I booked a Ryanair flight to Thessalonica and they showed a price. I paid and then got a bill for £60 extra! Nowhere on the site did they say they were taking a fee. Evidently it is in their terms and conditions. IT SHOULD BE ON THE SCREEN. This company are nothing but thieves. To see that there was a fee I would have to have read all the Ryanair terms and then the fly24 terms. Their booking fee should show clearly on the screen. Never ever use this company - you won't know what they are charging you until after you have paid!

As all others have said- they are horrible. I truly believe this is not a legitimate company and they are scammers. You can't get a hold of anyone and when you call Picasso Travel they give you some song and dance about how Flight 24 is understaff and that's why they don't answer the phones or return emails... Yah right. I am not one to talk about negative experiences but they are truly horrible and I would do anything to see this company go through major lawsuits and close down that includes Picasso...

Purchased a ticket. No comfirmation page or comfirmation email. Purchased another one. The same. Went to see my credit card statement. 2 pending transactions for $3 each. Sent them an email to all their websites - the spanish one, the german,. Everyone. Only the spanish one answered me but I think they are $#*!ed as after 10 emails they couldn't understand what my problem is. Stay away.

I like many others on this site was shocked at my $79 "service Fee". Hell I live in LA and couldn't get a response out of them. I tried to cancel my purchase 1 hour after I bought the tickets... to no avail. These guys are serious rip off artists. I'm going to go through the motions and file a complaint with the Better Business Bureau. Warn all of your friends about these idiots.

Follow-up service is non-existent. A glitch on their website wouldn't allow actual billing address to be entered. Although a reservation number was issued, the transaction couldn't be completed. Tried to reach a live person, 6 calls attempted in one day, on hold for 30 minutes or more each time, 4 emails sent during the same day, all in vain, no response. I will never use this company again.

I found a great price on flights today, so I booked. The time of departure wasn't good, but we wanted the cheap rate. The price popped up real big, and then included flight insurance of $162, which I agreed to. However, after I confirmed and received my flight number, a $316 fee showed up. We saved for 3 years to take our kids to Europe, and I feel like I had money stolen from us. I'm not even excited about the trip anymore. I've literally felt sick all day, and I know my husband is unhappy. Stay away from this booking service!

Overall I was pleased with my first booking. I think that the calender that shows up under the possible dates is a bit small but as soon as your search results show up then it's easy to read. The website is quiet straight forward so it doesn't take long to complete a booking and it's possible to book connecting flights together without making separate bookings. It took a while for me to get the confirmation mail but when it came everything worked fine after that.

Very bad experience! We booked a flight using flights24.com, and they charged our credit card. When we called the airlines to confirm, we were told there is no reservation! Flights24.com never sent us any information as they stated on the final confirmation page and we could not get through to them by phone - no response to our email either!

Flights24 provided a terrible customer service. I had to cancel a Flights24 booking because United Airlines changed the scheduled flights and I was not able to complete my connection to my final destination. I cancelled my booking on 04/02/2012. The customer service representative told me it will take no more than (11) days for having the amount refunded on my credit card. Up to date, (23) days after Flights 24 did not refund the cost of this transaction. Flights24 post on its webpage an email address for contacting customer service. They do not respond to emails. After long time holding the customer service do not provide useful answers.A. Hernandez Ohio

I bought a ticket through Flights24 for my son to fly from Bamako, Mali to Brussels on Air Maroc. The purchase process was harder than usual but we got it done. Then there was a coup in Mali and my son (a Peace Corps Volunteer) was evacuated. I called Flights24 to discuss my/his options and "Baker" (who I had bought the ticket from) was too busy to talk with me and suggested I call back. I left two detailed messages two weeks ago -- still have not heard back. They just want your money and there is NO customer service -- even their email auto-reply states -- we are not going to answer and we're going to delete this message (unbelievable) and suggest calling them instead... hmmm, that approach didn't work before so why would it now?

Booked a flight yesterday with them. No mention of the $79 service fee until the end. No phone number to call. No confirmation email as promised. Charges did show on my card, including for the airline. Had to call the airline (US Airways) to see if I was even really booked on the flight (I was.) Kept the flight since it was a good deal, but I am filing with my credit card to get my "service fee" back since the service is nonexistent. BBB rates them as F. Still no response to any of my emails.

I bought (or I thought I bought) a ticket from Nashville to a European city. They (flights24.com) said that within 24 hrs I will get a confirmation that it is ticketed. Also, 79 dollars were charged as "booking fee". After 24 hours, no confirmation e-mail came. I e-mailed them, and only then they told me that it was cancelled. I would stay away from this website at all cost!

Do not use these people. They do not mention a service charge until your booking is complete. THEN they show you what is actually charged to your credit card. I ended up with a $54 booking fee. They have to phone number, and their email address is invalid. I called the airline immediately, and thank God!, the reservation was made and the ticket paid for.

I have booked many flights on line over the years. My complaint with this site is that it appeared that I got a pretty good price, I carefully entered all of my information, but when I clicked that final click I was told my Booking Number was____ and I would get an email (no actual booking number appeared). Another blurb said that the site was experiencing problems. Who to contact? There is only an email address, no phone number anywhere. I have sent 4 emails with no response. I know there can be problems with websites but I couldn't figure out whether to re-book or not because I didn't want to get charged twice. Unfortunately I ended up waiting another day to book (not from their site!) and it cost a lot more.

DO NOT BOOK A FLIGHT THROUGH THESE PEOPLE! After i purchased the ticket from ny to mia for 168.00 (which said it included all taxes and fees) i got to the confirmation page and they then added a 60 DOLLAR SERVICE CHARGE! Which was not mentioned anywhere. Too late they already got my credit card information, AND THEN they said THEY WOULD SEND ME AN AIRLINE CONFIRMATION WITHIN THE NEXT 24 HOURS THAT WAS SUBJECT TO A POSSIBLE PRICE CHANGE! NEVER EVER AGAIN! NEVRRRRRRRR! STAY AWAY!

Clicked "Book My Flight" and it took me to the home page. Immediately looked to call them and no phone number. Quick google search and you can plainly see that this site is a fraud.

If Site Jabber had 0 stars that's what I would've put! These people are a scam! I kept trying to call and email and they don't respond! I'm about to lose my tickets because of Them! I DON'T recommend them! They stink!