FLX has a consumer rating of 3.44 stars from 27 reviews indicating that most consumers are generally satisfied with their purchases. FLX also ranks 11th among Bicycle sites. The most common issues with FLX are around customer service, which is not as good as expected by some customers.
Ive owned the FLX roadster for three years now and have had no issues! FLX even sent me a new charger when mine didnt appear to be working. I also bought the Miles Board(small carbon fiber electric skateboard) from the same team, and when my remote wasnt working they shipped me another one and just asked for mine back to inspect it.See positive reviews
ATTENTION ATTENTION ATTENTION! Before you buy a bike from these guys, Take a look at their "D" RATING with the Better Business Bureau and the mountain of horrible reviews for customer service all over the internet... Despite all their happy, high energy, "we love you" nonsense, they have HORRIBLE CUSTOMER SERVICE and they do not give refunds or exchanges! Bought two bikes in April they changed the delivery date to OCTOBER. THAT'S 6 MONTHS... They raised almost 14 million dollars. I asked for a refund this week, not wanting to wait 3 more months. They sent back two snarky emails and said NO REFUND! BEWARE BEWARE OF THESE GUYS, they are not cyclists. They raise money and then order your bike... BEWARESee critical reviews
? I have been researching for nearly 5 years, but never spent the money until the FLX Bike came along. And, now I'm sold! We have 2 bikes on the way now!"