FLX Bike

Not sure if I got a lemon but I've had to replace the controller and battery on my Trail SE that only has 2000 miles on it. Brakes, chains and tires, I can understand, but not these expensive components. And having it happen before the front tire even wears out?
The bike has been really fun but I think my next bike will have Bosch components.

Original display on my 2020 FLX Babymaker bike no longer worked properly. I replaced it with a new display. Not really happy about that.

I ordered the part on a Friday but didn't ship until Wednesday. Not sure why the delay

Trying to get a battery replacement for 9 months. You pay for shipping of replacement parts; good luck trying to find a bike shop that will offer service.

I love the bikes. Wish they were able to get them delivered anywhere close to the expected dates. The first one was expected in 3 months and took 15 months. The second one was expected in 2 months. Still don't have it 7 months later.

Seems odd the bike wouldn't let me change a flat and demanding i tske the dis break holder ti pull the tesr tore.

Expensive shipping option and product took a long time to arrive.

After ordering my replacement keys online I didn't hear back with confirmation. After I emailed they told me the keys would be sent shortly and they arrived in about a week! Thank you.

My front tire once attached runs something is wrong with it and it came like that have yet to ride bc of it

The website was okay. Took a few tries to find the add ons I wanted. In short could be better - needs improvement. Would also appreciate info on ETD - rather than just a note on receiving the order

I paid extra money for a two day delivery on the Phone holder and got it in five days. Why haven't I received the spare battery I ordered along with my tour package?
Order #*******

The bike itself is a superior product. The accessories are not matched well and don't function with the bike. Kick stand hits your foot, front light clamps unusable, fenders poor quality and service is the worst.

In May 2016 (yes - one year ago) I paid in advance for a pair of FLX Trail bikes.

I provided a US delivery address. The plan was to keep one in the US and take one to a second home in France. However, I checked the wrong order box and ended up paying the higher shipping charge for EU delivery.

When I discovered this, I revised the shipping address to my French second home. The plan was to keep one there and bring one home.

When the bikes arrived in the EU, there was apparently a demand for a VAT tax. They asked me to sign a power of attorney for an unknown entity to handle that transaction, but would not tell me the actual VAT tax amount. Suspicion arose that the EU might have assigned a higher value than I paid, and would assess the VAT tax rate on the higher value.

With this discovery, I contacted FLX and requested a revision back to my original US delivery address. After a prolonged series of emails, FLX agreed to this.

It is now May 2017 and FLX has not delivered the twin Trail bikes.

Their latest email claims that they have shifted to a newer stronger bike motor and battery design which will delay delivery until June 2017.

Looking on their website, I see that the new design G2 is priced at over $ 3000 each. This is much more than I paid in advance for each of their original models.

If the bikes don't arrive by end of June 2017 I will demand a full refund. If FLX does not comply, I will retain a lawyer and initiate charges of fraudulent business practices and non compliance with my prepaid order.

Has anybody else encountered this lousy execution by FLX staff?

Blake K.