FLX Bike

I placed an order and decided to cancel once I realized my order would not ship for 4-5 months. After seven days and several emails FLX did eventually respond to my request, and they cancelled my order and gave me a full refund. FYI you cannot contact FLX by phone. Their toll-free number has a voice greeting that prompts you to send in an email to create a ticket.

I absolutely love my Blue Raspberry Babymaker Pro and it came exactly as ordered. Shipping took about 4 months to happen for me, however FLX and FedEx stayed in touch with me throughout the entire process. One thing that was challenging for me was having to change the color and the handlebar style of the bike due to supply shortages, however I am very happy with my second choice and I would not trade it back for the Sterling Silver with upper bars. Thank you FLX.

Not sure if I got a lemon but I've had to replace the controller and battery on my Trail SE that only has 2000 miles on it. Brakes, chains and tires, I can understand, but not these expensive components. And having it happen before the front tire even wears out?
The bike has been really fun but I think my next bike will have Bosch components.

It was definitely worth waiting patiently for both our orders. Our first ride on the Babymakers was a delight and the smiles haven't left our faces.

I was anxious about the process a few times but when I emailed I got a response same day from Sarah to put my mind at ease. A few weeks later the bikes showed up and now the wife and I are "back in the saddle again."

Thank you Sarah, Rob and all at team FLX

I did quite a bit of research and decided on this bike because of design. Received it well packaged and in excellent shape. Installed and put together in about 30 minutes. I've only had a couple weeks but so far very pleased.

So far so good. I put the bike together (very straightforward). It seems to work well. Thank you FLX!

Original display on my 2020 FLX Babymaker bike no longer worked properly. I replaced it with a new display. Not really happy about that.

Some issues setting up. Front axle did not readily come out, luggage carrier did not align with bike frame. This company avows telephone support. They neither ever answer the phone nor call back. Had to resort to using sales rep who is excellent!

The Babymaker II is pretty awesome. Lots of power on the bike. Customer Service was fine, but they definitely under estimate the time it will take to ship out. I wasn't in a hurry for my bike, but would have appreciated a more realistic time frame, as it was shipped about a month after the timeline that had been quoted. Overall, I am very happy with the bike.

It's a young company so I accept, that not all works like it should. I received my invoice which had so many mistakes and did not fit with what I ordered. I wrote customer support, received a second and third invoice, still part of the invoice is wrong. Customer support did not respond one to my E-Mails and contact via Online Form. Haven't heard back from them at all and of course also no bike yet.

I was dealing with Jonathan and Mark at their store on Morena Blvd. In San Diego.
Couple of things needed to be taken care off and Jonathan and Mark are both two very helpful and knowledgeable people at the company.
Absolute pleasure to deal with these guys. Definetely, my next bike will be coming from FLX again, for sure.

I've had no problems at all in my dealings with FLX. They are a dedicated, hard-working group and are doing their best under extremely difficult market conditions. I received my bike - a bit later than estimated - but they were very transparent regarding the situation and I was happy to receive the regular updates. My bike arrived safe & sound, was relatively easy to put together, and performs like a champ! I would not hesitate to purchase from them again.

I ordered the part on a Friday but didn't ship until Wednesday. Not sure why the delay

Love the bike! Pre-ordered during the sale period and waited about 2 months for shipping. Received prompt and helpful responses from Marc about questions. A little more detail on the specifications online would be great.

Prompt and complete responses. Kudos to Marc. Thank you!

Ordered 6 weeks ago. Delivery was planned within 7-14 days. Since there no Bike for me. 3-4 Weeks later I asked about shipping. No valuable Feedback. 1 week later again mails to FLX. No feedback at all. Then a feedback that they have problems with shipping provider / carrier. Now again no feedback at all. Very bad experience. Don´t know if the company still exist or what the matter is. Don´t know what´s next. Started request at Paypal to reverse my order and get money back.

Trying to get a battery replacement for 9 months. You pay for shipping of replacement parts; good luck trying to find a bike shop that will offer service.

I got a message from a customer satisfaction guy, who asked if I was ok with the bike in spite of late deliveries of both bike and necessary parts. I told him I love the bike and had forgiven them, but had a technical problem which he referred to their support. After a quick initial response I have now been waiting for a week and a half for a reply, which is pretty frustrating as I don't feel safe riding the bike.

I ordered my bike July 30,2020 and still haven't received it. Customer service has told me numerous times that it would be shipped. Tomorrow is May 1st, 2022 (1 yr 9 mo) and I'm still waiting, no contact about it yet. The campaign (with tracking number) says fulfilled when it was not. Highly disappointed.

I never backed an Indiegogo campaign before and everybody I told about it said I would never get the product. But FLX communicated regularly in live shows on YouTube and answered the questions of their backers. You cannot deny that they saw a lot of challenges in these special times which led to a huge delay. But, I never lost my faith in them and after 15 months I received my wonderful BABYMAKER PRO bike. It was well packaged, is very well built in high quality and rides like a charm. And: it looks super awesome!

Website was easy and I look forward to getting my bike and hitting the trails

Great! Bike was received on time after shipping notice and very well packed.

My rear light that was included in my Babymaker Touring Kit was defective. I sent photos and the next thing I knew I had a replacement. The support team was great! LOVE my bike, love FLX.

I love the bikes. Wish they were able to get them delivered anywhere close to the expected dates. The first one was expected in 3 months and took 15 months. The second one was expected in 2 months. Still don't have it 7 months later.