Two days after a gift to a very dear friend was supposed to have been delivered, I got an email notification from the company that says they do not deliver in that area. They let me put in the address, select a delivery date and pay for the item without the system identifying that they could not deliver to this area. I received an email confirmation for my purchase so had no indication from the company that there would be any problem with the delivery of this gift.

Please let your friends know that they should not use this site. This was such a disappointing experience and it feels like no one at this company cares one bit.

I ordered a gift basket for my best friend on September 8th. The delivery was supposed to be for the next day (the 9th). I paid an additional fee for a Saturday delivery. I received an order confirmation email almost immediately after I made my purchase. On the day of delivery, as the day started passing by, I tried calling the company (starting at 2 PM) to get a delivery status. The customer service line does not have access to delivery information so the only thing they could do was to take my telephone number and pass it to the florist for a return call. There is no place on the website for a delivery status update, you can only get it by calling. I ended up calling 3 times on the the day of the gift delivery. I was trying to get a call back to see if my gift had been delivered. I did not want to call my friend because it was supposed to be a surprise. No one called me back that day and I did not receive any email communication in regards to the delivery. I called twice on the next day (the day after the delivery was supposed to happen). On the last message, I let the customer service agent know that I was going to be disputing the charge. Again, no one called me back.

The customer service agents are very nice. Unfortunately, they have no information in regards to delivery status. They took my information and were very nice. They even told me they were putting an urgent status on my request for a call back.

I received an email notification today on the 11th (2 days after the delivery was supposed to take place). Here is what the email notification said" Dear XXX We are unable to fill your order for XXX. We apologize for any inconvenience this may have created, but we are currently unable to provide delivery in this area. A full credit will be issued to your account and you may contact us if you have any questions. Again, we are very sorry for any inconvenience this has caused. If you have any questions, reply to this email or contact us phone toll free at *******828. We are here for all your customer service needs Monday thru Friday from 8am to 4pm PST and Saturday from 9am to 12pm PST. Please have your order number ready if you contact us, your order number is *******.

The credit is nice, but it does not make up for the fact that the system for ordering cannot determine if they can deliver to a location. I guess you are just supposed to take your chances and hope for the best?

The only reason I gave it a 1 star is because it doesn't allow you to have any lower rating! This company is a total RIP OFF. They must have paid ppl to write those reviews in order to have gotten a 4.7 star rating. I went on to their facebook page there are many angry customer such as myself. I also see that they have turned off notification and deleted most of the messages ppl left. Today is 5/7/2023 and I ordered flowers for my niece (Who serves in the Army) on the 25th, I paid over $100 dollars to be delivered to her in North Carolina. I ahve not seen her in many years and really missed her and wanted her to know that I was thinking about her. My niece sent me a picture of the flowers and they are TOTALLY not the something I ordered. I also ordered balloons and she got 1 balloon and instead of HAPPY BIRTHDAY, it read "Get well soon"! I am so angry and so embarrassed1 I do not know how this place/company got a rating that it does. Ppl we have to start writing reviews and our experience with this company in order to get the word out and to prevent other from losing their hard-working money. I don't know about you all but I work VERY hard for my money and times are too hard to give it away. Then you try to get someone at the number listed *******828 and no one ever answers. The fact that you cant get anyone on the phone EVER should be a red flag. Im disgusted with this business. I found their site on the Better Business Bereau and over 2,000 complaints on this company. Ive also found two other sites that have massive complaints on this comapny.; all of this AFTER I have my experienc! Its enough anymore to go by star-rating! Im embarrassed because, I feel like I couldn't do this one thing right for my niece, I'm angry because I lost nearly $120, and I feel defeated cause there really isnt a damn thing i can do about any of this but tuck my tail! The government should be able to do something about these types of companies. Please see below pictures of what I ordered and what was delivered!

I placed an order on January 9, and paid a rush fee for delivery by 12pm on January 10. The flower was expected at a 3pm funeral for my family member. Thinking 12pm would provide enough buffer if there is some slight delay. However i did not receive the flower by 12, and spent the next one and half hours calling the customer support. During this time, not only did i not receive any help, i was ignored, offended and treated rudely by the rep. I first tried connect flowersshopping.com by sending message via web, but received no answers for a few hours. When i called *******770 and chose checking status option, i was led to an answering machine stating the company is still on holiday break, and no one was there to receive my call. I then called *******550 and choose ordering option, and was able to get through to a representative, but he routed me to the same answering machine saying the company is on holiday break. I called again and was able to speak with a different rep who told me the company is not on holiday break. I was finally (after 40minutes calling) connected with the customer rep named Lucindy. She informed me that my flower was out for delivery but had no information on it. When i asked about if there is a way she can help me find out where the flower would be and why the flower was still not delivered yet. She said other than contacting the vendor and waiting for status there is nothing more she could do. I had to dig out information from her that if she receives information from vendor she would send me emails. Then she rudely implied that it is my fault that i did not read the text in the web page and in my order confirmation email that there is no guarantee that the delivery would be on time. I asked for further help in finding out if i have other options, she coldly said she could not help me. She seemed really eager to hang up. When i asked if i could speak with her supervisor, and she replied that she has none. Then she said "thank you" and HUNG UP on me. This is outrageous! Not to mention that she did not send me any responses via email after all.

This is the first time i ordered the flower in flowshopping.com for a very important event for a dear family member. Not only my item did not arrive on time, I have not being treated fairly and respectively by the customer support rep!

I generally don't leave reviews, but this was by far the worst experience I have ever had with a florist. My friends 50th birthday was January 1st, my only goal was to get her flowers by her birthday.
- I placed an order for delivery on 12/30, paid in full and received confirmation. I even indicated that delivery on 12/31 was ok. I received an email later on 12/30 stating they couldn't deliver, but they would instead deliver on12/31 with a free upgrade. I said that's fine, as long as they make it on 12/31.
- I received another email on 12/31 stating that they could not deliver on 12/31 and it would be 1/2 instead! I was upset and couldn't understand how the delivery date got moved back so far, but I agreed to the January 2nd delivery. I let me friend know I didn't forget about her and explained what happened with the florist.
- I'm finally thinking everything is ok and she would get the flowers as promised for the 3rd time on January 2nd. But, I received ANOTHER email on January 2nd stating they could not deliver until January 3rd! By this time I'm a little upset, but I still just want my friend to get her flowers so I reluctantly agree to the delivery on January 3rd. Please understand, this is 5 full days after the original date!
- Much to my surprise, I received another phone call this morning, January 3rd stating that they can finally make the delivery...but it will be an ADDITIONAL 45 dollars! Are you kidding me? They are delivering the flowers 5 days late and charging me an additional fee. Rather than look like a complete liar, I had to pay the fee the get the flowers delivered. I am beyond disappointed, this has been a terrible experience.

I WILL NEVER DO BUSINESS WITH THESE PEOPLE AGAIN, I SUGGEST YOU KEEP YOUR MONEY AS WELL.

If you value on time delivery, this is not the company to use. My goal is to let as many people know about this experience as possible. There are too many floral companies to choose from to deal with flowershipping.com I sincerely regret my decision to use them, it has been disappointing and embarrassing.

I will often take the time to write an email /note to thank someone for good service. I try to think of "bad" service as bad timing, bad luck, hopefully a fluke. This time I am taking the time to write a BAD review. My best friend's Mother recently passed away, she lives in an area where I don't know of a reputable florist. After doing some checking I decided to use www.flowershoping.com to send her 2 arrangements, one from my husband/myself, the other from a group we both belong to. I went to their site and selected the 2 arrangements I wanted sent and put my trust in them to fill them as ordered. The next day after receiving the 2 arrangements my friend sent me photos of them to thank me ( she knew I would want to see what was delivered). While the arrangement from my husband/myself was similar to what I ordered and acceptable, I found the other arraignment was not even close to what I ordered ( and what our group had paid me to send). It was sad, dreary, and MUCH smaller than ordered. To say I was disappointed would be an understatement, I was angry but I was also very sad, as this was to be a colorful basket full of difference colors of flowers and be cheerful … this was anything but that. This was 14 days ago … over the last 14 days I have called www.flowershopping.com
5 times and been on hold at least 15 minutes each time … a couple ( but not all) of the customer service reps have been friendly, knowledgeable, understanding and tried to be helpful. And while I understand substitutions are within their right to be made, there were no substitutions made. Just a dull and dreary arrangement with no color at all … day after day and promise after promise of a replacement arrangement to be sent it was now Valentine's Day and I knew nothing would happen, I even gave them 3 days AFTER Valentine's Day to make it right, still nothing, they NEVER followed up with me at all … On "day 9" I couldn't get thru on their phone number at all, the recording just said to "call back another time" and this was during their stated business hours ( I am thinking too make complaints from Valentine's Day) so I wrote them an email … only to hear back that the florist they used refused to replacement the original arrangement ( btw this florist has AWFUL reviews and I asked www.flowerhsopping.com WHY they continue to use them with all their bad reviews) I had been told once the original florist confirmed they would NOT be replacing the arrangement they would give it to another florist to replace, now they are saying that is not an option: Dear Denise,
We had advised we would request a redelivery from our outlet and unfortunately we have confirmed due to availability and the valentine's holiday they are not able to redeliver the larger size. As we cannot complete a redelivery we are able to offer the difference in sizes. Please confirm.
Their offer, the difference in sizes of arrangements, $13.50! This arrangement was over $100.00 and their offer was for $13.50 ( btw, this offer was made 6 days ago and even that minimal credit has not be given!)… I advised them that if a new arrangement wasn't sent within 24 hours I would have no choice but to post a bad review of their service everywhere I can … so that is what I am doing … I am attaching 2 photos, one of what I ordered, 1 of what was sent … you can decide if I justified in my lack of satisfaction… All I can say is I will NEVER use or refer anyone to www.flowershopping.com - you can decide for yourself!

If I could give zero stars I would. I went online to Flowershopping.com and ordered a "Bundle of Sunshine" Deluxe bouquet for $67.46 to be delivered to a friend. The order went through Flowershopping.com (Whatever you do don't use Flowershopping.com because they have 154 Better business Bureau complaints! Anyway, the first picture is what I ordered. The second picture is what my friend received. I contacted the online company who said Ridge Florist did not have any of the flowers let alone the basket and they substituted per their rules. I didn't order what was in the second picture. They said that Ridge Florist reached out to my friend, nope... and the company also said Ridge stated they will go pick up the flowers. WHO DOES THAT? Who delivers flowers to someone and then takes them away. For a total of $87.00 Ridge Florist sent out something not even remotely like what I ordered. RIDGE FLORIST in Lake Placid, FL is NOT a place to order flowers from!

Update! Now since I am complaining about everything they have called my friend and stated they delivered the wrong arrangement... thought they didn't have the flowers or basket. Funny how that works. Terrible service, especially when you are a new customer! No wonder the stars are only 2. Go elsewhere. The man from Ridge Florist called my friend and stated he would come pick up the arrangement today and then come back with the arrangement I ordered the next day. Yeah, I don't believe that at all. The likelihood of that happening... not

DON'T order your flowers from Flowershopping.com.

After numerous emails back and forth they offer me 10% back, then come back and offer 20% back and then blame me and stated you didn't say NO substitutions, but their policy is that the person they contract is allowed substitutions per their rules. So which is it. They insist they have done nothing wrong except scam people by showing them an arrangement and then sending something else.

UPDATE: Now look at what they have done. This company is unbelievable!

First, in our conversations through email on January 13th before contacting Paypal: "However, our florist did offer to pick up and replace the arrangement because you are unhappy but you refused this offer." Considering that, the florist went over anyway and replaced it with such a horrible basket! My friend wasn't even there! The florist came in and took the original arrangement and replaced it with the attached picture. I am so beside myself at this point with your service, the amount of money I paid for a "Deluxe" arrangement and clearly this isn't even a Deluxe arrangement. Neither you nor the florist called me to tell me that nothing was available when I placed the order and this was like a "Bait and Switch". You made money off of me on a lower end arrangement. Clearly there are 154 complaints with the Better Business Bureau for the same problem!

I get charged $84.41 for a "Deluxe" floral arrangement. When my friend sent me the picture, it looked nothing like the arrangement I ordered. The only thing correct was the yellow roses. When does a florist Never have any of the flowers available? Not even notify the customer that nothing was available. Then have the audacity to say it was my fault for not saying do not substitute. There is no place on their website to do so. If that wasn't bad enough the Florist here calls my friend & talks to her, the recipient, on the telephone stating he didn't have anything available. She told him it was tacky to contact the recipient & not the customer. Then after I tell Flowershopping.com to not redeliver, my friend was NOT in her office they took the delivery back & then Michael (the delivering Florist) came with another basket of flowers & clearly was not anything Deluxe. When Michael said he didn't have anything available, he brings another basket. On Better Business Bureau it shows 154 complaints with many having the same problem I have. Not only "False Advertising and Deceiving" it is just wrong to overcharge for something you will never get! THEY ALSO GO BY LADERA FLORIST INC. 1st Picture in basket is what I ordered, 2nd picture is the first delivery with just yellow roses and small, third picture is what they delivered not telling the recipient they were taking the flowers.

I ordered flowers through FlowerShopping.com on 01/04/2022. The order was fulfilled by a florist in Mt. Vernon, Ohio - Williams Flowers & Wine. When the delivery arrived, my aunt sent me a picture. I was really upset to see how the arrangement looked. I could have purchased a better arrangement by going to Kroger or any other grocery store. I paid $100.61 for the "Meant To Be Bouquet".

I reached out to FlowerShopping.com and informed them 1) the arrangement looks NOTHING like what I wanted. Williams Flowers & Wine's delivery included only 2 yellow roses in the arrangement. The back of the arrangement has 2 more white carnations, and an overabundance of what appears to be oregonia (I am sure it is something else… but basically its a LOT of greenery). The pink carnations and pink alstroemerias are only on the one side of the arrangement. 2) The arrangement was poorly executed. It is not what I would expect when paying $100.61.

I received an email (not a phone call) from Hope at FlowerShopping.com with the offer to refund $13.50 (the price difference between the "as seen" and deluxe arrangement. I wrote back expressing how that was not sufficient and asked for a phone call - since I did attempt to call them myself 3 times.

The next day Colby from FlowerShopping.com called. She immediately started her speech (that she probably gives a lot of customers daily) about being able to refund the $13.50 and expressing what she can not do. When she finally finished speaking, I told her I did NOT want a refund. She was a bit surprised. I told her I want the arrangement remade and done properly. She stated that was very reasonable and would call the florist.

15-20 minutes later, Colby called back and told me the florist was offended and had a few choice words with her. I expressed to her my dissatisfaction and how badly the flowers looked. I told her when you are having a birthday gift sent to someone from out of state, you are trusting it would be done properly. She agreed. I told her I plan on going through my bank and having the charge disputed. She encouraged me to do so and also asked that I reply back to the email with that notation, and also provide her with the photos again.

I did what Colby asked. 15 minutes ago, Hope from FlowerShopping.com emailed me stating they would be refunding the $13.50. I have not heard from the florist. I am extremely unhappy and do not see how a business could not try to make something right.

Explanation of the images: The image on the left is the standard "As seen" arrangement on the website. I upgraded my order to the deluxe. The image on the right is what was provided.

I can't believe this is happening! All I wanted was to send flowers for my husband while I was away from home. I was so excited when I found this flower vase, because his favorite flower is iris and his favorite color is blue. I ordered that night and called customer service next morning to make sure he'd be getting what was in the picture. I asked if you'll have any substitutions and she said no. I also asked about the arrival time (to make sure he'd be at home) but she only said they'd send me an email when the flower truck is leaving. She wasn't very nice but it was all okay so far.
I was busy later that morning and when I checked the email, the flowers were apparently already on the way with a substitution. When I called customer service to ask, they said the iris was substituted by statice. She said that it was because I didn't leave any notes about substitutions when I ordered. I told her but that's why I called earlier in the morning, to check, but she said that was a different person--and since the customer service notes didn't say anything about subs, she needs to listen to the recorded call to check if I really didn't want substitutions. But she couldn't listen to it right then, so she'd be in touch tomorrow after she finds out.
You mean, after the flowers are already delivered and everything? Yes.

There were no apologies, no inkling of a hint that she felt at all sorry that I was upset at this change which took out the reason I ordered the flowers. I got the photo from my husband later that evening (even when the flower truck left, they didn't know what time it would arrive, and said "it will get there by 8pm at the latest." It was around 3 when I called. That's a large window of time.) and saw the statices were purple. So the substitution wasn't even with the same color.
This morning, I checked my missed call and found the message. It was unbelievable! She acknowledged that I called to ask if there will be substitutions, and that they said no. And then, apparently, after they hung up they "found out" there will have to be substitutions. Since I hadn't "told them that I didn't want substitutions," they had the freedom to switch it out. There were still no apologies.
Here's a question: what kind of an idiot would say "I still don't want any substitutions in any case" to a person saying there won't be any subs? Am I missing something here?

I'm not unreasonable. I know a mistake like this can happen, and I know things can run out. They didn't mean to substitute the flowers at first. But when they found out, they could have a) called me to ask if it's okay (they have my number) or, if they failed that, then they could have at least responded with some apology--and I could have understood, if there was no other choice. But they are only mentioning the policy, and that "it's unfortunate that this happened" and never said sorry. This is the email I got:

"We want to inform you the called was listened and were asked if we were making any substitutions on the order, but at the time we were not aware about the iris being substituted to Statice, nor were we advised by your end not to make any substitutions. Unfortunately, the substitution was made and if you have a complaint with what was delivered please attach picture to this email."

Come to think of it, when I first called to check for subs, the person who picked up didn't even sound as if she's checking if there will be any. I guess that's one way to do business--just tell the customer they'll be getting what they order, and then if that can't happen, tell them "they didn't know." From beginning to end, I've never seen this kind of customer service. And speaking of policy, it says that whenever the substitutions are needed, they would only substitute items of equal or higher value. I hardly think statices are the same value as the iris.
Just look at the site and the prices; this is not a cheap, bargain business. I'm guessing any customer will expect professionalism when considering ordering here. So unless you want your flowers substituted to lower values without your agreement, and be told that it's your fault for not telling them no, I advise you to think again before ordering from here!

Ordered flowers, overcharged, lies about it and sent lesser version late. DO NOT USE THIS SERVICE!

Worst experience, these folks are not dependable. Buy at your own risk after this review.

I had a close friends grandmother pass away. Once we found out the details on visitation and the funeral it was Saturday night, October the 8th. I immediately got on line to search for someone that could get flowers to the funeral home on Sunday as the family and I would be traveling down to visit and we wanted our flowers there. After searching I only found a few folks that would guarantee delivery on Sunday but of course they would charge you extra for the privilege. The one we selected based that guarantee was FlowerShopping.com. I placed the order and paid via PayPal so the funds would be there when they started processing the order. I picked one of there arrangements listed as a crowd favorite. It had an arrangement of white flowers with a Crystal Cross in the middle. I placed the order around 1900 on 10/8/16.

Early the next morning (around 1030) I received a phone call from FlowerShopping that stated they were out of the crystal cross I had selected but would substitute one that was white with gold trim. I was OK with that change as long as it got there by the selected delivery date of Sunday, October 9th. This call indicated to me they had the order and was in the middle of processing the order for delivery. I thought all was well. I made the two hour trip to the funeral home, arriving around 1330. The arrangement had not arrived. I stated for a few hours then started the trip back home arriving around 1830. I had someone at the funeral home send me a note to verify the arrangement still had not arrived. I placed a call at that point, and getting a hold of no one left a detailed message.

I did not attend the funeral on Monday but assumed the arrangement made it the next day. As funeral day is very hectic and emotional I did not ask anyone in the family to verify for me they saw the flowers we had sent. I had no other information or a call back from the Sunday call to verify either way. I was getting nervous at this point.

Mid morning on Tuesday, October 11th (around 1055) I received a call and subsequent message from the FlowerShopping folks letting me know my arrangement was not delivered on Sunday or on Monday, and was inquiring about what I wanted to do. Well, I wanted the flowers delivered as per our arrangement, but now that was impossible. And it is a moment I cannot get back as the visitation and the funeral were over on Monday. While seething over this development I decided to check my email which I had not done the day before (Monday) to see if they had sent me any type of notice. They had, late Monday evening at 2037 (the funeral service was over at 1000), this note claimed they could not find anyone to deliver the flowers. I guess that meant Sunday or Monday. Their office hours, had I decided to call if I had gotten the email note was 2000 my time, how convenient. I returned their Tuesday call about 30-45 minutes after they left the message and I had time to cool down a bit. Once I got through to someone they stated to me that they ran into com, puter problems and was unable to fulfill my order. I said computer problems, you called Sunday morning acting like you were working on the order, you sent me a note on Monday evening saying you had no one to deliver it, and today you have computer problems, which was it exactly? No good response, we will refund your money.

Not a good way to do business folks. Not good at all. The only way you can make these folks responsible is to not give them your money or rely on them for any services.

So be warned. If Zero or negative stars were possible, they would get them.

Randy Clark