I ordered this past Monday night about 9pm central time! They offered Next Day Delivery... to me online! For an extra fee... more than the later charge I saw for
Delivery and Handling of $14.99 or so! It was to be delivered to a friend who had surgery on Monday... at a local hospital in downtown Bham... the next day... Tuesday! We went to visit her Tuesday around dinner time... NO FLOWERS!? Called them when we left and they Gave No Reason why the flowers were not delivered! Said that they would be delivered on Wednesday! I asked for a Refund of the next day charges they Gave me that plus a 10% refund. So they said!? Wednesday we find out that the friend was going home... that day. So I called and they asked for a secondary address... in case she was sent home Before they got to the hospital... which I gave them! And they offered me a 25% refund to be added to my other refunds! So they said!? The friend goes home never gets flowers at hospital or at home! Wednesday night I call again... they tell me that the flower shop doesn't deliver to her home address! Which is about a 20 min drive from the hospital!? And that they will have it delivered to her on Thursday! SHE GETS NO FLOWERS ON THURSDAY! I call them Again... they say that the flower shop wouldn't deliver our of their area would only Do So for an extra fee... which I had not agreed to pay! So they said they had another flower shop that would deliver to her address on Friday... which is today! And that the arrangement Might be different then I first chose... theyd have to make a substitute. I said fine... JUST DELIVER THE D*MN FLOWERS! Was out of the house today, got home around 5pm... checked the delivery tracker... STILL SHOWING NO DELIVERY! Called Again! They said that the New shop that would deliver to her address... needed me to go onto their site and Pick a different arrangement! One that this shop could make! She wanted to Cancel my original order... and restart a new one!? I TOLD HER... H*LL NO! I want a complete Refund... Immediately! And that where ever I could find to write a Review of their company I WOULD! That I could Now go to a local florist buy flowers and take them to her faster! DO NOT USE THIS COMPANY... try 1800FLOWERS! They much better... at least ur flowers get to who they're going to!