Floryday

Even though I was rather skeptical about ordering from this homepage, I decided to order two dresses. In my search, I was very specific in ordering only "cotton" products. I found the two dresses under the category "cotton dresses". The dresses arrived and definitely are NOT cotton. They appear to be 100% polyester. I wanted to write a review about it on the site but was just directed to the help-desk. Frustrating and closeted company.

Update: After writing this review the company contacted me to offer me a full refund of the articles if I delete this review. I replied I was not interested in their money and the review shall stay on sitejabber. In the end they refunded me the full price of the two dresses, which is nice and I decided to change the title of the review from "cheap, cheaper florydays" to "Dubious shop with strange practices" and add this "update" to my review.

I received my order and I was not happy with it. I tried to follow online directions and it just keeps telling me I do not have an order even though I am providing the order number. The website sends you around and around. Does not let me contact by email and provides no phone number. I have been trying to this for 2 hours and am no closer to a resolution. I will not order from this company again and will probably not get my refund.

Sent wrong item and wrong size. Would not accept return of item and offered only very small refund. In addition, by the time order was delivered, return window had closed.

I recieved an email from floryday saying payment was needed to complete my order when in fact. The amount owed had been debited from my banking account. Once i sent an email pointing this out, the 24 hour response was my order was being completed and would be shipped in january. I then sent an email requesting an explanation for how they took funds from my account and then emailed me that the order was not paid for? Awaiting that explanation..

I need to return items. These tops do not fit my body. They are very large and do not drape nicely. Sleeves are not right.
Order # **************
Tracking. FFZY*******496

I learned (thought I had) my lesson from the one time I ordered a winter coat from Amazon. It took me a few pages of shopping to notice that most of the models were Asian. Then I noticed the hit-or-miss warnings on the cart page about how sizes may run small. Then, when I looked to see when an order would arrive for general shipping: January! It was October. So, I ordered with fast delivery option. When I got this 'puffy' plain black, mid-thigh length coat 5 days later... it came in an 8x10x4 inch box. I was doubting my purchase at this point. But... it did puff out. Only to reveal stitching that read - "I'm Okay" over a neon yellow smiley-face patch on the front of the hood, stitching in white all along both sleeves that read "The Hood Company" and two neon smiley-face patches at the end of the sleeves. Huh? None of this was pictured on Amazon! This might have been okay for a twelve-year-old, but not so much for a fifty-four-year-old. So, I made due, (the coat was $11.00) and Sharpied over the smiley-faces, flipped the hood over a couple of inches and secured it with a tan-colored flower pin, and the white stitching was bearable as long as no one asked me to explain what it meant. Couldn't use the hood and the coat was too small (even after ordering 3x's bigger due to warning about running small) but it was okay for one winter's use. I have never wanted winter to end so much just because of this coat. So, I need dresses now, and what do I do? Jump online to FloryDay, and get 12 of them in my cart until I realize... something seems familiar. Most of the models are Asian! And even though there are no warnings about sizing - I'm on to them now. I zeroed out the cart, got onto this review site (which I should have done first, not last) and sure enough, what I had started to think while still perusing the site: "Slow boat FROM China." Now... I have truly learned my lesson thanks to the reviews about this company. (I hope.)

Ordered 2 items 1 day apart on June 23rd, received one July 6th and now waiting for shipping address to return for a refund since July 7th.
Second item has been sitting in Memphis for over 8 business days now, called Fed Ex they told me it is LOST.
Wrote back to this company and all I get is their generic replies. Nobody is reading my messages.
I purchased their insurance for. 99 let's see what good that is.

EDITING TO ADD: Floryday contacted me almost within the day that I submitted this review for a full refund for both dresses ( one I have and have yet to return -no address sent yet -and the other which never arrived.) I feel I left an honest review and do not see why I would remove it. I do THANK Floryday for it's prompt refund but only because I posted in this forum does not erase their previous actions. Please be aware that you are ordering from Hong Kong and shipments do take longer than usual and in my case never arrived even though I still see in my account at the Memphis, TN facility.

The items I've received from floryday are hit or miss. I keep the hits and donate the other items to a local women's shelter because it's impossible to return them especially without a return label.

Ridiculous time to wait for your purchase.
It says 7 - 10 days for delivery but there was a 2 1/2 week processing time!

EDIT: Floryday have now refunded my money with no expectation of returning the item. They have asked me to remove the review in return. The size, quality and data gathering still stands. Customer service has earnt them an extra star.

Ordered Harem Pants (baggy hippy trousers) in a 3XL, as I'm a size 18 (waist 38.5", hips 50", thigh 30")
They arrived measuring 28" waist without stretching, and fully stretched achieved 44".
They are made of non stretchy Nylon (I presume as there's no label) with a thigh space of 24", there was no way they were going up, and I can't imagine them being comfortable or looking nice if they did!

They really looked like they'd be stretchy cotton style from the photo (stolen and used around the internet)

I requested a refund 10 minutes after my order, and it still arrived a week later. So shipping-wise, great service - compliments to Royal Mail!

Also I have just tried to sign in to their site with an incorrect email and it sneakily makes you a new account this capturing another new email address! Great, more spam:(
Correct email address wouldn't let me in, change password consistently failed. This is a joke surely!

My initial review of Floryday was scathing. I was not happy with the garments that I ordered. After a bit of difficulty getting in touch with customer service, they took the correct action and credited my account. They even told me to keep the garments at no cost. Regardless, I sent the items back. I am going to give Floryday the benefit of doubt here and trust that the slow customer service was due to the holidays.

I can't give you an opinion on the clothing because I don't have the energy to get to that point. And you have to question the overall rating of the company, i. E., I see more complaints than praises. Do they actually have stock available? The supposed 7-day delivery suddenly became about 35+ days (busy, backorders, etc. as they put it) and that was too late. Why wasn't I told that upon ordering? It took almost 3 weeks to get a refund; it took a week simply to get a confirmation of my cancellation. You will indeed "talk" to boilerplate, canned responses from a computer on the "online chat" function; you will not get a person to talk to; you will be exhausted in the process and I'm simply happy I got a refund and got no further into the process. This is simply, completely, not the way to do business, and that ship has sailed in terms of my ever trusting this vendor again.

I have deleted my previous negative reviews at FloryDay's request because my issues with the company have been resolved satisfactorily. A refund has been returned to my PayPal account 48 hrs after posting reviews on this and 2 other sites. I also informed PayPal of my problems with the company. I informed Floryday that I had photoshopped all my correspondence as proof of all action taken.

It's taken patience and tolerance to get closure. Reviews that are honest and non-aggressive probably work best... and also having people like sitejabber to go to. I'm positive I wouldn't have managed as quickly without review sites.
Thank you all.

The information and site given for tracking is incorrect. Tracking site in foreign language does not recognize order #, info from cust service says shipped two weeks ahead if inquiry!
Just bad bad service delivery!
Hoping product quality nit as bad as service.

After many many many emails I did get my money back. However I still will never do business with them. The only reason they finally paid attention was because this website contacted them This company is AWFUL. Do not order they will charge for things you do not want and cancelled TEN days before shipping. They hold you and your money hostage. Clothing is junk

I have contacted the company twice and asked about the shipping date and have gotten no response... its been nearly a month and it's still in the processing stage.

My recommendation is to stay away from this website!
Having ordered several items and waited excitedly for delivery it soon turned to disappointment as I opened the box. Out of the 9 items ordered 8 of them were recognisable as the images on the website but sadly a cheap and tatty copy. One dress did appear to be as the image and description but at £38 I still didn't see that the quality was there... it would probably have sold at around £15 in Primark. I quickly packed them up again to begin the returns process.
This is where I add the extra star.
Based on the goods received I had now put this company down as a scam and was fully expecting that I would have to accept the loss of my money however, not so. The communication was good and today I have received my full refund just 17 days after starting the process.
My opinion still remains the same... something of a scam and one to stay away from but I can't fault the delivery time or communication.
My lesson learned but luckily this time I came out unscathed!

I can not write in english but you får det på svenska, Inget fel på varorna förutom storleken och svårigheten att få till en retur

I got three dresses for $120-something total (on sale!) and they were cheaply made and too small. I was so upset I wrote a review and contacted them and tweeted about it. Sooo, they finally decided to refund me because they would have otherwise made me return the dresses to China which is incredibly expensive- I did that for a bridesmaid dress once for half the price of the dress. So I'm relieved they refunded me and I can only hope they fix the size charts ON each dress and the quality of the dresses. Having said that they have potential and really cute designs. They also are planning to open return centers in the US they said. I'm not deleting my initial review just changing it to make it less wrathful:)

Update: I came back to this site because a lady messaged me and said she had had a similar experience but was not going to get a refund and would have to return her dress to China which would cost as much as the dress. This is not ok. What else isn't ok is that my review was 2 stars and they changed it to 5 somehow. Wow. You have to improve your company before you can earn that.

Update 2: I just received a call from the company at 9pm on an unknown number. How rude and sketchy is that? I assume they wanted to ask me again to remove this review but before they could continue I told them to leave me alone. Hopefully they will do that now, thanks.

I ordered a dress from Floryday on May 13th, paid 15.98 for expedited shipping, got a confirmation email, and a shipping email (6 days later!) still dont have the dress. When I type in my order number on the website it says it doesnt exist. When I follow the tracking link, the website doesnt exist!
Update: though the dress took a very long time to arrive and my expedited shipping money was wasted, the dress did eventually arrive and it was decent quality.

I have received my dress. Order number ************** size is medium but I cannot zip it closed. I would like to return it and get the next larger size. June Laughlin email *******@gmail.com

I ordered a dress for an event. It never came. I put a negative review on this website last month. FloryDay contacted me and apologized for the delay of delivery of the dress. I finally received the dress and contacted FloryDay to get a return label. They said that they would go ahead and issue me a credit for the dress and I would not have to return the dress. I thought that was good customer care however I have never received a credit. This company seems wishy washy to me. I will not do business with this company again.

Quality of product is very good - BUT one item is too small - tried using their return guidelines and they are saying I have no order to return - funny - they confirmed order - charged me for it - and sent it to me - yet I have no order to process a return for? Tried 3 times -of course, now the 14 days is over -- VERY DISAPPOINTED because I would have been ordering additional items - now FORGET IT!