FTD

Placed order for valentine delivery 1/23/23, plenty of time. Flowers have still not been delivered, today is 2/15/24. All customer service can say is "I'm sorry". NEVER, NEVER, NEVER use this service. You will be extremely disappointed, frustrated and disgusted. I'd give them less than a 1 rating if applicable.

I wanted to leave a review because after reading all the horroble reviews after already placing my order I became very nervous that'd I'd be out of my money. I thought the flowers wouldn't come or that if they did they'd be dead, but the flowers DID get delivered and they were still pretty. They didn't exactly look like the picture, but my friend appreciated them. I just wish I would have received a confirmation delivery email.

I bought 2 items, a basket of flowers and a basket of sweets, days before the delivery date. They delivered the flowers first and said that UPS would deliver the sweets later, which ruined the surprise. Imagine caring so little about your customers that, in the business or surprising people on their special occasions, you just ruin a 200 dollars purchase and offer a 17 dollars refund for it. If you care about the person you buying these flowers for, buy from somewhere else.

Ordered 24 red roses in red vase lots of money for Valentine's Day. Got some dead looking rainbow flowers in a clear vase. Quality sucked so disappointed with this company. Strongly suggest use a different company. So many other options that give you what you actually pay for.

Wish there was a 0 stars. I ordered two dozen red roses for my wife for Valentine's Day. She sent me a text and said, "Babe, I love this thought, but... then proceeded to snap photos and text me and continued saying, "Yep, these are all bad; most of the petals are already falling off - it says they are from Colombia or Ecuador."

I tried calling FTD, but there was no answer, I had to leave a message. I wish I had checked for reviews before choosing this.

I'm so disappointed the most significant day to send flowers to my loved one, and FTD bombed. Now, to try to collect a refund. What crap!

Do Not Order from FTD!

I learned a lesson: go to a local flower store and "buy local." See what you are getting - hand them to your wife directly, not ship them, and leave them on the front door in an ugly box!

I ordered a flower arrangement for my girlfriend two weeks before Valentines Day. I selected Feb 13 as the delivery day. They emailed and said they couldn't deliver on Feb 13 and said they would deliver on Feb 12. That date also worked. Now, on Feb 15th, the flowere still hadn't been delivered. I called and finally made my way through the automated response web and got a real person. She informed me their local florist had run out of flowers and couldn't fill the order. I was given the option of FTD trying another florist in the area or cancelling my order and receiving a refund. I chose the refund and ordered a replacement at 1-800 Flowers. Now, why didn't FTD try and alternate florist and why didn't FTD inform me there was a problem? I will never deal with FTD again. They suck big time.

FTD is a joke and they're completely unnecessary in 2023. They've $#*!ed me over so many times, I kinda blame myself. Flowers NEVER look like what's advertised. This time they never delivered the flowers. In order to help us, they took $10 off. What the $#*!? How about free since the birthday is over? What a joke. If I could snap my fingers and FTD winked out of existence, I would.

I am:

- Retired Air Force.
- Mother is 78.
- This attempted transaction was intended to celebrate her birthday.

7 times I attempted to purchase flowers today and the following results occurred:
- card was declined and a suspicion of fraud hold was enacted x1
- FTD would not accept my card. X4
- FTD asserted that billing & shipping addresses were required to be the same x2

This was not an insufficient funds or a bank error--I spoke w/them and they identified the problem as FTD.

The unnecessary website malfunctions are a direct reason, why flowers will not be delivered today.

The grand total time wasted was apx 66 minutes.

I've have bought flowers from FTD previously and never had problems, however this will be my final interaction w/the business.

For future customers, I strongly recommend, www.teleflora.com, I purchased my flowers in under 3 minutes.

I ordered Flowers for a funeral, and at the last minute, I got an email letting me know my order was canceled. No reason, just not delivered, order canceled. I will no longer buy from FTD.

Placed an order weeks before the delivery date, which you can choose on the website, (why ask if you cant deliver correctly) The date chosen came and went, now six days later, and five phone calls from me, not their customer service following up with ME, with a reason that FTD and UPS cant find my order They simply said after lies and manipulation that the product cant be re ordered they dont have "it" anymore and they are sorry for the inconvenience Didnt offer anything as compensation until i asked and after the last CSR fessed up to the whole mess i canceled for a full refund Still out the fun suprise and joy

I ordered flowers to be delivered on St. Valentine's day and they never arrived. I called customer service and was told that they would re-deliver not the next day but two days past Valentine's Day. Since the weather was going to turn very cold in the evening and the recipient wouldn't be home in the evening, I asked them to be delivered between 9:am and noon and was told they would make every effort to do so. It's now 4 pm and there has been no delivery of flowers and it's going to begin snowing in a few hours. All they do is apologize and that doesn't change anything. They cannot be held accountable unless people stop using the service which I recommend.

3 times now they have taken my order, taken my money, sent an email confirming delivery and nothing was delivered. I will never use them again! Their customer service department is outside of the US and no one calls to follow up with me. I have to fight for a refund and then scamper to re-order flowers from somewhere else or not at all. My sister has cancer and today is her birthday - no flowers to cheer her up! So angry and frustrated. WORST SERVICE EVER!

Cheaters! They changed their policy on the "free shipping" that I paid for and signed up for prior to completion of the contract - tried to deal with them and OF COURSE their verbally polite off-shore help desk did nothing. I am through with this company. Competition - the door is wide open - come on in

I ordered the Blush Crush Bouquet ~ Premium. This item is pictured with a dozen lovely roses dispersed among a variety of additional beautiful flowers and greenery - a very full bouquet. Photo & receipt attached.
The recipient received nothing resembling what was ordered. There were 2/two roses, 3 very large flowers to fill space, a few additional flowers and some greenery. A much smaller bouquet that by no means resembled what I ordered (photo attached). I would quite simply call this "bait and switch". I do not recommend ftd and will definitely not use them again.
I rated as "1" as they were delivered on time.

Ordered a $130 "exquisite" bouquet for Mother's Day delivery. What showed up was a puny bunch flowers like you would grab for $15 at the supermarket. Thought Mom would be really impressed, but instead I was embarrassed when I saw it. FTD agreed to resend the right order, but not until 4 days later. While the new flower arrangement was nicer, the card that was attached was from people I never heard of. Still embarrassing. I am done with FTD.

When you order online for FTD, you get a confirmation that it will be delivered on the date submitted. Well, last year, my uncle had passed away and I had ordered flowers through FTD. The sympathy plant arrived the DAY AFTER the funeral service took place! It took my local family to hunt down the plant. It was a MESS.
2024, My Aunt passed so I used1800Flowers. They don't deliver to the entered zip code so I tried FTD once more. Again, the website confirmed the delivery date to deliver on time.
Three days later, the DAY BEFORE THE FUNERAL, I RECEIVED AN EMAIL STARTING OFF SAYING, "UNFORTUNATELY" THEY AREN'T ABLE TO DELIVER ON THE SCHEDULED DATE. IT WOULD BE DELAYED. I was LIVID! So I cancelled and demanded a refund. I received an email the next day to confirm the cancellation and to be refunded in 3-5 business days.
Fortunately, I found a local florist as a back up in the city and state of the funeral services. FTD IS UNRELIABLE! VERY POOR SERVICE! THEIR CUSTOMER SERVICE IS OVER SEAS! IT IS BEST JUST TO ORDER THROUGH THE CITY'S LOCAL FLORIST. LEAVE THESE MAJOR SO CALLED FLORISTS ALONE. MOST ARE SCAMS ANYWAY!

FTD takes your money first, promises a delivery date & then figures out whether they will deliver your flowers whenever they feel like it. Or not at all, and then they don't tell you until days later! They are horrible; use any other company.

I ordered based on a beautiful photo on the website of a flower-filled basket. My friend received a basket with very few, and very unhealthy, flowers. I am embarrassed! Immediately called FTD and was told a replacement would be sent. Three hours later and I have not heard. Visiting hours at the funeral home are over now. Called FTD and they had no info but told me not to worry - tomorrow flowers should arrive.
Rather than connect me with a manager, I was put on hold. Twenty minutes later no one has answered. Last time I will order from FTD

I ordered my mom her Mothers Day flowers a week ago so that she would definitely get them by Mothers Day. My receipt said they would be delivered on Friday before Mothers Day. Today is Saturday 4:30 PM I called FTD because they had not been delivered yet. They said the order is canceled, they don't know why! I was not even notified of the cancelation! No Flowers for my mom this year! I am very upset by this, and will never trust FTD again!

Ordered flowers for Mother's Day and they were claimed to be delivered on Saturday, May 13. Well, just like other reviews - they weren't delivered. Called customer service and they said they'd contact the florist and send them out as soon as they open on Monday. Well, it's Tuesday night and still no flowers. Horrible, would never order from again.

No delivery, no communication! Disappointed person who was expecting the flowers. I should have read the reviews.

Ordered flowers for my daughter 2 days in advance! It's 5 pm and still no order received! I called customer service and they can't answer any questions on where or why order not delivered yet! Terrible! I'll never use this damn place again!

I'll never purchase from FTD again. I've used them for years, but they totally botched my mother's day gift. I ordered flowers as usual on their site a week before mother's day. On Saturday afternoon I received an email from ftd that they were delivered. I spoke with my mom around 6pm that night and no flowers. I attempted to discuss the issue with ftd customer service, but that was worse than a trip to the dentist. Ftd outsources their customer service to somewhere they don't speak clear English or understand simple questions. Not to be harsh, but just fact. They said call after 9pm, the flowers may be late. But what about the delivery email? No response. I called back after 9pm. Still no flowers. Long story short, I spoke with customer service 4 times and no flowers. Today they said the florist ran out of flowers and they could get some out later this week. Really? Never again ftd!