• FlorenceScovelJewelry

FlorenceScovelJewelry

Overview

FlorenceScovelJewelry has a rating of 2.73 stars from 572 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlorenceScovelJewelry most frequently mention tracking number, credit card, and business days problems. FlorenceScovelJewelry ranks 17th among Fashion Jewelry sites.

  • Service
    42
  • Value
    33
  • Shipping
    39
  • Returns
    16
  • Quality
    29

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • Florence provides not only top quality creations but outstanding customer service!

Critical highlights

  • You have to reach them via email because they list no phone number.
  • File a fraud complaint with your credit card or open a claim with paypal.
How would you rate FlorenceScovelJewelry?
Top Positive Review

“Heart necklace”

Suzy P.
4/5/22

I received my personalized heart necklace within 2 weeks. It was worth the wait! It came in a small pretty box as well.

Top Critical Review

“This company is a total scam with very unethical business practices.”

Linda Y.
6/21/23

Placed an order which after a month I did not receive. Contacted them for a status update and received a robo response that they would look into it and respond. Well, they never responded. A couple weeks later asked to cancel the order and get a refund. Neither happened. Would give zero stars if that was possible.

Reviews (572)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (105) phone number (20) credit card (19)
Thumbnail of user soniah49
1 review
1 helpful vote
December 27th, 2019

I ordered this one year ago! I have yet to receive it! My payment appeared on my Dec. 24th, 2018 Visa Statement --21.78 USD@ 1,******* = $30.39.

Tip for consumers:
This review site was certainly of use to me.

Products used:
Never, Never, order Scovel jewelry. Here is a copy of the charge on my Visa. I ordered this one year ago!!! I have yet to receive it!!! My payment appeared on my Dec. 24th, 2018 Visa Statement --21.78 USD @ 1,395316809 = $30.39.

Thumbnail of user agnesm17
1 review
9 helpful votes
February 23rd, 2018

I am very much impressed with the bangles and necklace delivered by Florence Scovel. I received good customer service from them.

Thumbnail of user taylorj30
1 review
1 helpful vote
February 23rd, 2018

I received my order that is very beautiful and above my expectation. Thank for delivering it on time.

Thumbnail of user elsieh19
1 review
0 helpful votes
October 29th, 2015

I have read some of these reviews and was very worried as I had ordered £30 worth of jewellery that I had seen on Facebook. However, once I had ordered I received several email updates from the company telling me at what stage my order was. My order was sent Sunday and I received the goods on Wednesday! I was very surprised as I had steeled myself to waiting weeks - or to not receiving them at all following these reviews! The bracelets were 'reduced' to £10 each and if I'm honest, I admit I wouldn't have paid more, but they aren't bad and arrived in a pretty black pouches which I didn't expect. Speaking for myself, I have no complains about this company and the bracelets I ordered are certainly fine for the money paid. Well done Florence Scovel for very prompt service. I can assure you this is a very genuine review. However, would I order again? No I'm afraid not, too many bad reviews so there has to be a reason.

Thumbnail of user coralk2
1 review
2 helpful votes
January 30th, 2018

It's so good! I bought mesh multi-layer 3 color bracelet and it was worth the money and just the same as the pictures shown. It looks classy and elegant. Love it! Thank you!

Thumbnail of user skylag1
1 review
1 helpful vote
February 23rd, 2018

I just wanted to say thank you to Florence Scovel Jewelry for the earnings that I ordered. It is amazingly beautiful. I have no words. I am just loving it!

Thumbnail of user simmis4
1 review
1 helpful vote
February 26th, 2018

I saw Cubic Zirconia necklace on my friend. I just got impressed with it so much that I placed the same set order on Florence Scovel. I received my order on time. I love it! Thanks for the great service!

Thumbnail of user patrician18
2 reviews
6 helpful votes
March 27th, 2015

I ordered a bracelet from Florence Scovel, received it, wore it once, the second time I went to put it on, it completely fell apart! Very disappointed in the quality. If this is any indication of the quality of their other products, too bad! I'll never order anything from them again, and I'll tell all my friends as well. Cheap junk!

Service
Value
Shipping
Quality
Thumbnail of user gauravs30
2 reviews
1 helpful vote
January 23rd, 2018

Decent quality. I am happy with the product. Price was in my budget. I would like to recommend purchase from these guys.

Thumbnail of user melanieb46
1 review
1 helpful vote
January 26th, 2016

I love their jewellery but had a problem with a ring that broke. Although it took several e mails to explain that it was a fault and therefore did not come under their 30 day return policy (or 60 can't remember). Anyway, they did understand and replaced the items for me. It's cheap for a reason I guess but I like their designs.

Thumbnail of user jamies69
1 review
0 helpful votes
July 6th, 2015

Not sure why all the complaints, no body is perfect and you will never please everyone. Ordered 2 bracelets last Wednesday (holiday), and they arrived today, Monday. Product looks as described and the same as picture my wife loves it. Can not comment on quality, only time will tell.

Thumbnail of user christinew37
1 review
0 helpful votes
June 15th, 2015

I ordered two watches, then read the reviews and expected poor service. The shipping label was created within a day, mailed out a week later. About 10 days before I received my order. No worries. The watches look as shown, I can see where I might have to reattach some parts eventually. These are $10 watches and I'm very pleased with them

Thumbnail of user sharonm265
2 reviews
3 helpful votes
January 23rd, 2018

I love my new Multi-Layer Bracelet. The bracelet is of good quality and great design. The price is also good. Thanks!

Thumbnail of user rohinit
2 reviews
1 helpful vote
February 27th, 2018

The jewelry I received was exactly the same as in picture. Even the delivery was fast. Impressed with the service. Definitely going to purchase more items from your online store.

Thumbnail of user ruthk19
1 review
2 helpful votes
December 30th, 2015

I recently wrote about two items I purchased from FlorenceScovel Jewelry the watch broke and unable to get any replies to my e-mails l would like to say on Wednesday at 22.00pm I give it one more go 22.12pm received a reply apologize for the watch and asked to send a photo of the watch. 22,30pm received another e-mail saying a new one would be in post free of charge again apologize it said watch arrive in 3-5 days the watch arrived this morning

Thumbnail of user jamesf125
1 review
0 helpful votes
December 15th, 2015

Placed our order the start of november 2015, payment was taken the next day and still not received any order.
Contacted them four times but still nothing.
DO NOT ORDER ANYTHING FROM THIS COMPANY

Thumbnail of user lindad95
1 review
0 helpful votes
December 17th, 2015

Have given a five only because these earrings were smaller than i thought, but not taking anything away from the design, i absolutely love them. Delivery considering it is Christmas run up was very speedy, i have no adverse comments regarding product and delivery. Will be buying again.

Thumbnail of user jenniferb379
1 review
1 helpful vote
February 7th, 2018

Thank you for the Crystal Heart Everglow Pendant, I LOVE it! I appreciate your great customer service. Thanks!

Thumbnail of user tarryd
1 review
2 helpful votes
June 6th, 2017

When I first saw the product on the Florence scovel website I got so excited and purchased it one time. After Looking at the reviews on the company, I became very upset as I thought that I had been scammed.

I ordered the product on a Sunday and got the product on a Tuesday. I am very pleased with the quality of the product as well as how affordable it was.

Thumbnail of user lucillet2
1 review
0 helpful votes
July 16th, 2015

Haven't received my bracelet yet. Looking forward to wearing this beautiful piece.
Hard to rate the jewelry so I can just guess.

Thumbnail of user janinet2
1 review
1 helpful vote
October 21st, 2015

A little bit of a wait without communication at first, but all the jewellery order arrived in good order and is exactly as described and pictured. Some lovely items and very good value. Perfect for presents.

Thumbnail of user denisee17
1 review
1 helpful vote
January 19th, 2016

I bought two bracelets and one necklace for my granddaughters for Christmas. They loved their gifts however we had a problem with some of the jewelry. I contacted the company, sent them a picture of the problem and they sent me a note stating they would replace them and are sending them to me free of charge including shipping. Thank You for your prompt response to my problems!

Thumbnail of user ashd2
1 review
2 helpful votes
March 22nd, 2015

I ordered a bracelet and then took a look at the reviews after placing my order. I was mad at myself for not checking those first as this was my first time buying from this company. But, unlike the reviews, I received confirmation of my order and shipping info pretty quick. My bracelet came just a few days later and it's actually really cute! It was very inexpensive so I wasn't expecting one similar to one I paid over $100 for but I really like it and Look forward to wearing it. Might even buy more in different colors.

Thumbnail of user bonnieb53
1 review
0 helpful votes
January 25th, 2016

I ordered two "Swinging Cat" necklaces and only received one, although two was marked on the outside of the envelope. I found their site and sent them a message, received a reply the next day and they are shipping the other necklace. Very satisfied with the quality of this necklace. I thank you very much.

Thumbnail of user vickyw7
1 review
0 helpful votes
September 10th, 2015

I recently discovered Florence Scovel jewelry and contacted them about their Vegan leather - I was delighted by a prompt response and to find that it means it's faux leather. So far the customer service has been brilliant - the only reason I haven't rated them with 5 stars is because I have only just pkaced an order so am waiting to see if the jewelry is as good as it looks!

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Company Representative

Thumbnail of user karmand
Karman D.
Typically does not respond to reviews

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