• FlorenceScovelJewelry

FlorenceScovelJewelry

Overview

FlorenceScovelJewelry has a rating of 2.73 stars from 572 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlorenceScovelJewelry most frequently mention tracking number, credit card, and business days problems. FlorenceScovelJewelry ranks 15th among Fashion Jewelry sites.

  • Service
    42
  • Value
    33
  • Shipping
    39
  • Returns
    16
  • Quality
    29

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

  • Florence provides not only top quality creations but outstanding customer service!

Critical highlights

  • You have to reach them via email because they list no phone number.
  • File a fraud complaint with your credit card or open a claim with paypal.
How would you rate FlorenceScovelJewelry?
Top Positive Review

“Heart necklace”

Suzy P.
4/5/22

I received my personalized heart necklace within 2 weeks. It was worth the wait! It came in a small pretty box as well.

Top Critical Review

“This company is a total scam with very unethical business practices.”

Linda Y.
6/21/23

Placed an order which after a month I did not receive. Contacted them for a status update and received a robo response that they would look into it and respond. Well, they never responded. A couple weeks later asked to cancel the order and get a refund. Neither happened. Would give zero stars if that was possible.

Reviews (572)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (105) phone number (20) credit card (19)
Thumbnail of user barbarad68
1 review
17 helpful votes
May 12th, 2016

I was very concerned, but had ordered before reading the reviews. I had not received a ship date or tracking after several days. I emailed several time and received no reply. I finally emailed that I would have to contact the Attorney General in New York (headquarters as far as I could tell) and in Florida. Within a few hours I heard from them and a ship date and tracking number. It took about five days to receive the bracelet, next time I'll go to Pintrest which had the same bracelet. Sad that I had to threaten, they need to get their act together.

Thumbnail of user ivanm80
6 reviews
1 helpful vote
July 16th, 2017

I had my order delivered with no problems.
So bought from them again.
I have no idea what went wrong.
You'd think they'd be grateful for repeat custom. But obviously not.
I waited a month. Nothing arrived.

Thumbnail of user mandied
1 review
18 helpful votes
January 5th, 2015

I was a bit concerned after placing an order before I had read these reviews. However, although I didn't realise at the time that the company was not in the UK, my order was delivered ok albeit a month after ordering and it was over the Xmas period. Some people have said quality isn't good but then the quality of the goods I ordered is to be expected for £4.99. I'm happy with the delivery time coming from the States and quality is ok.

Thumbnail of user lindac107
2 reviews
0 helpful votes
July 22nd, 2015

Love the bracelet very good service couldn't be happier

Thumbnail of user debraj10
1 review
1 helpful vote
August 6th, 2015

Ordered a few bracelets and necklaces. When I received them some were damaged, missing stones, broken necklace etc. Contacted customer service and received replacements right away and discount on my next order. Very happy with prompt attention.

Thumbnail of user robinw30
1 review
7 helpful votes
July 7th, 2015

I bought several bracelets from this company. Initially I was very pleased with my purchase. The bracelets were beautiful. In one of the bracelet sets, there was one that was stretched out and much bigger than the rest. They said they would send a replacement bracelet. I had to wait several weeks for them to do so. After several attempts to contact the customer service dept. I finally got satisfaction nearly a month later. All in all the jewelry is very nice. The customer service is a little lacking, but I would still buy from this company again.

Thumbnail of user tinah49
1 review
1 helpful vote
December 12th, 2015

Following my recent concerns with this company, I am pleased to note that I have had two emails to say my order is in transit so fingers crossed.

After 15 days my goods arrived and they look lovely. They need to work on actual communication if they get emails. But once they have packed the goods the updates are good

Tip for consumers:
Allow 3 weeks for delivery.

Service
Value
Shipping
Quality
Thumbnail of user gueldas
1 review
0 helpful votes
July 30th, 2015

My bracelet came missing a stone. After a few e-mails and a picture being sent, Karman sent a new one, no charge. Have not received it yet, so cannot be sure of the final outcome.

Thumbnail of user vickis32
1 review
3 helpful votes
December 4th, 2015

Ordered a bracelet for my granddaughter's birthday back in October. Got an email with delivery information on October 30 saying it had been mailed and I could track it in 3 days. However, the tracking information for the next four weeks said a label was created and the package never left the building. Midway I sent an email asking about it and was promised deliver in 4-5 business days. More than two weeks past before I actually got it. It is now a Christmas present as her birthday is long past. Once it arrived, I will say it is quite sweeth and lovely.

Thumbnail of user alisono1
4 reviews
0 helpful votes
July 9th, 2015

Had a slight delivery problem with an order. It took a couple of emails but the problem was resolved. The customer service is professional.

Thumbnail of user jackys3
1 review
0 helpful votes
May 6th, 2015

Just received my order - 2 watches.
They were 2 months in coming but very pleased with them. This outfit just needs to get it's act together regarding delivery.

Thumbnail of user christines49
1 review
0 helpful votes
July 27th, 2015

I am so pleased with all my purchase, numerous bracelets and necklaces I have bought, I have also purchased things for Christmas very pleased, service is great,,,, Christine smith

Thumbnail of user maryj108
1 review
1 helpful vote
August 26th, 2015

It was shipped, tracked & delivered but not to me. Finally received my order after emails to the company. All in all happy when I finally did get the bracelets & I am happy!

Thumbnail of user shareeb
3 reviews
0 helpful votes
July 6th, 2015

I am still waiting for my jewellery too

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Company Representative

Thumbnail of user karmand
Karman D.
Typically does not respond to reviews

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