• FloraQueen

FloraQueen

Overview

FloraQueen has a rating of 1.27 stars from 804 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FloraQueen most frequently mention customer service, phone number, and next day problems. FloraQueen ranks 237th among Flower Delivery sites.

  • Service
    327
  • Value
    318
  • Shipping
    307
  • Returns
    229
  • Quality
    288

This company does not typically respond to reviews

Positive reviews (last 12 months): 11.7%
Positive
13
Neutral
2
Negative
96
416
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I don't think I need to say anymore about this company horrible customer service.
  • No phone number to call…my friend and I are very disappointed…I will never use again and advise against using.
How would you rate FloraQueen?
Top Positive Review

“Flowers to Paris”

Jasmin J.
1/8/24

FloraQueen delivered the beautiful flowers I ordered to be sent to a friend in Paris. It was easy ordering online and they kept me abreast of my order and delivery. I would highly recommend ordering from them if you want flowers sent internationally. It was delivered on the day I wanted them to be delivered and our friends loved them and made their day.

Top Critical Review

“A Rip-off, no flowers were delivered”

Dan S.
4/1/24

The website is very professional, and they love to send emails twice a week advertising their specials. However they were useless in actually delivering the flowers we ordered. We emailed many times and just received computer generated responses and excuses after they promised next day service. After 2 weeks of waiting, I contacted my credit card company and stopped payment. Don't waste your time and money.

Reviews (804)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (181) phone number (50) flora queen (46)
Thumbnail of user jasminj55
1 review
0 helpful votes
January 8th, 2024

FloraQueen delivered the beautiful flowers I ordered to be sent to a friend in Paris. It was easy ordering online and they kept me abreast of my order and delivery. I would highly recommend ordering from them if you want flowers sent internationally. It was delivered on the day I wanted them to be delivered and our friends loved them and made their day.

Service
Value
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Quality
Thumbnail of user lesliepamelaw
1 review
0 helpful votes
February 8th, 2024

I selected them for their excellent pricing. From reviewing several options, I chose them. They were exceptional from start to delivery, communication throughout and a beautiful arrangement!

Products used:
Floral

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Value
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Thumbnail of user nickm1495
1 review
0 helpful votes
December 5th, 2023

Ordered for birthday girl in Taiwan from USA delivery was little pricey but she loved them sent pictures of them to me looked good.

Products used:
Flowers

Service
Value
Quality
Thumbnail of user lauriec728
1 review
0 helpful votes
January 6th, 2024

I sent a plant to Italy from Canada. The FloraQueen site was easy to navigate, and the prices were very reasonable. I was worried that the next day service I needed wouldn't be honoured but it was delivered on time and my friend was thrilled with the product!
I will definitely use this site again.

Value
Shipping
Quality
Thumbnail of user plazafl
1 review
0 helpful votes
October 5th, 2023
Verified purchase

I live in Florida and I placed an order on 10/3/2023 for my grandma in Spain. It was delivered the next day (today). Wow! Thank you.

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Value
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Thumbnail of user sava1
1 review
0 helpful votes
November 11th, 2023

A1 service! Highly recommended. Fast, on time and with very accurate tracking - feedback.
Loved it, and trust it!

Thumbnail of user cairyl.alcazar
1 review
0 helpful votes
October 7th, 2023

The flowers were delivered to the desired location which was at my wife's job. The flowers were delivered to location at the promised timeline and the flowers were healthy and beautiful. This is the second time I have ordered from FloraQueen, and both times were excellent. Excellent price, fast service, and beautiful flowers. Will order again! Thank you!

Products used:
Flower purchase

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Value
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Thumbnail of user thomasl1892
1 review
0 helpful votes
November 14th, 2022
Verified purchase

I decided to send my girlfriend flowers on her birthday, I live in Denmark and she currently stays on the Gran Canary island. I was a bit worried about that she would get them, but everything turned out fine, and my girlfriend became very happy.

Tip for consumers:
It worked fine

Products used:
Flowers

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Value
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Quality
Thumbnail of user helend1086
1 review
0 helpful votes
May 1st, 2023

Wonderful FIRST time experience sending flowers to a loved one in France! I hoped it would be an easy experience, AND IT WAS! I will DEFINITELY use FloraQueen again!

Thumbnail of user shaikha.dubawi
1 review
0 helpful votes
May 2nd, 2023

Great options of flowers
Very Good value of money
On time delivery
Nice arrangement and wrapping
I recommend it

Thumbnail of user franh119
1 review
0 helpful votes
January 13th, 2023

I would highly recommend this company. I ordered a gift for my son and his family who live in France, there was something for everyone, plant and pot, wine, macarons, chocolates and palmiers! Delivery was prompt and the gift was much appreciated. However on this occasion the pot was damaged in transit, not something that usually happens. The response to my email was by return and the issue dealt with in a most professional manner. I will definitely be returning to this company when I need to send a gift in future.

Tip for consumers:
Very easy for sending gifts to Europe…

Products used:
Plant, wine, chocs etc

Service
Value
Shipping
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Thumbnail of user bonillaginna1271
1 review
0 helpful votes
November 16th, 2023

Entrega a tiempo y muy lindas las flores a mi hija le fascinaron una muy buena opción y los volvería a contratar para otro ocasión
Gracias mi hija fue muy feliz

Thumbnail of user danielv1210
1 review
0 helpful votes
October 21st, 2023

Very good service, delivering on time and good attention to detail. Thank you to help me to make my mom happy for her birthday!

Products used:
Flowers

Service
Value
Shipping
Quality
Thumbnail of user cheryla926
1 review
0 helpful votes
August 23rd, 2023

We have people very dear to us that love in Germany. We are in the States. Floraqueen makes it super easy to send gifts to them!

Products used:
Flowers, plants and chocolate

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Value
Shipping
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Thumbnail of user toddr521
1 review
0 helpful votes
March 4th, 2023

I have been using FloraQueen for several years and they have never failed. The plants and flowers arrived in perfect condition and on time 100% of the time.

Tip for consumers:
FloraQueen can be trusted.

Products used:
Flowers & Live plants

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Value
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Thumbnail of user yuliias3
1 review
0 helpful votes
September 7th, 2022

Very pleasantly surprised! For the first time I ordered a bouquet of flowers for my friend who lives in Portugal from site FloraQueen. Very beautiful and most importantly fresh flowers. Thank you very much for your work and fast delivery. My friend was very pleased! :)

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Value
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Thumbnail of user dawng705
1 review
1 helpful vote
March 30th, 2023

Being 4000 miles away from my daughter is so hard on her golden birthday. I took a chance and ordered and was very happy how fast the delivery was. The quality was good and they looked like the photos online. Thank you

Products used:
Flower’s

Service
Value
Thumbnail of user lakshw
1 review
0 helpful votes
May 13th, 2022
Verified purchase

Ordered, read the reviews, became skeptical, got my order delivered on time, and an amazing packaging and great quality. Always a thumbs up, would definitely order again. Love the effort here.

Thank you very much.
Order to France from India, and well, all cheers friends.

Tip for consumers:
Good guys, people have given bad reviews, mine was perfect (:

Products used:
Flowers, chocolates, vase.

Service
Value
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Quality
Thumbnail of user floraqueenf
FloraQueen F. – FloraQueen Rep

Hello,

That's great to hear! Thank you for trusting us. Have an awesome day!

Thumbnail of user christinaw877
1 review
0 helpful votes
March 12th, 2023

I am very happy with flora Queen have used them for international flowers for years alway fresh flowers what I order and always on time very happy thank you flora Queen

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Thumbnail of user reneea175
1 review
0 helpful votes
March 18th, 2021

I'm US based and needed to send flowers to my daughter in Barcelona. I ordered several days in advance and they arrived on time. The flowers were gorgeous and the added champagne and stuffed bear were as promised. I was nervous with all the recent negative reviews, but I think they got caught off guard on a holiday.

Products used:
Flowers Champagne

Service
Value
Shipping
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Thumbnail of user geee3
1 review
2 helpful votes
October 24th, 2020

Cant understand people giving bad name to this company but they have giving me 5 start service flowers arrived in time and was given more flowers than I ordered and they gave my wife not just best flowers they also top it up with excellent and expensive chocolates not the cheap ones I ordered well done to flora queen I will be there customer always cheers!

Thumbnail of user eleonoral9
1 review
0 helpful votes
April 19th, 2022

The flowers were lovely. My sister was very happy with them :) Will use this service again for sure!

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Value
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Thumbnail of user floraqueenf
FloraQueen F. – FloraQueen Rep

Hello Eleonora,

Thank you for your review, we hope to have you back very soon!

Thumbnail of user nicholasa169
1 review
1 helpful vote
November 21st, 2020

Terrible service!

I ordered through this company flowers for my mother s birthday and specifically said for what day I wanted to receive them considering that was a b day present.

At the end the flowers never arrived and also I never received any e mail or anything to inform me about delivery delay or any problem, so I didn't even have time to organise something else

Absolutely terrible experience!

I highly suggest look for a better company if you care that your flowers gets delivered in time

Thumbnail of user esterd8
1 review
0 helpful votes
September 21st, 2020

I ordered a bouquet for my mum and she received these amazing flowers that I chose for her... and she loves it! :) I'm shocked of the bad comments :O because is not my first time with FloraQueen and I had no problem or bad delivery, even when I contacted them for an issue in the address. Everything good with me!

Tip for consumers:
Use the chat to confirm your address just in case you need, is very useful ;)

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Thumbnail of user davida2317
1 review
0 helpful votes
September 22nd, 2020

My hubby got his flowers today, as scheduled, and we couldn't be happier.
Him for the surprise, me for the amazing bouquet.
I loved it so much I wanna tell the entire world ;)

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From the business

International flowers with same and next day delivery with FloraQueen. Wide range of beautiful bouquets with 7 day freshness guarantee. Buy now and send flowers to over 100 countries around the globe.

Company Representative

Thumbnail of user floraqueenf
FloraQueen F.
Typically does not respond to reviews

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