FloraQueenReviews 849

Order number ******* payed 20 April 2021.
Payed Harmony Roses and Callas the biggest one. Received 3 days later a smaller one with Callas and roses already good for throwing away.
They did not answer to my request, they did not gave me money back, they did not send what I payed.
No respect for the customer. It was my wife birthday. Worst birthday ever due to Flora Queen.

Worst service ever, do not buy from them, it's a scam!. I ordered two orchids for my sisters and my moms birthday and they both arrived broken and withered. I lost 100 euros and made the worst impression with those broken flowers. It's a scam, do not buy from them! Report page!

Terrible experience with this company. I ordered flowers for a friend in Poland for next day delivery. I was told that they had been dispatched and delivered, but they never actually arrived. I chased and was told they had been delivered, when I asked for verification this was never provided and then they stopped responding to my emails and enquiries. Took my money and did not get product paid for in good faith. Never use this company!

Very satisfied with the quality of the plant we requested. Really surprised with the size and freshness. Unlike most other services which shows one and delivers another. Highly recommend and very pleased with the service for putting a Smile on the face of the receiver.

I ordered the ice-cream bouquet. I even ordered the bigger size. It was expensive but j didn't mint. It was a gift for my daughter in-law. What arrived looked nothing like what was advertised on the website. I was extremely disappointed and very embarrassed at what was sent to my daughter in-law. The flowers sent looked like a bunch bought from a petrol station or corner shop. I emailed 4 times as yet have not got any reply. I just want what I paid 66 euro for or I would like a refund. I will not use this company again. Don't waste your money go somewhere else.

Not recommended at all. They do not bother to deliver your gifts once they received your money.

I ordered flowers in advance, double-checked the address, but as long as the recipient is a guest - the name might be unknown for neighbors. To mitigate that - local cell phone number was provided. Nobody ever called.
Five! Days after failure they sent an email to me - something like that "we screwed up, but it is all your fault - no refund, no flowers". And the funny thing that they replied to my inquiry sent on the delivery date when I learn that my sister did not get any flowers!

If they have reacted somehow on the delivery date - we would resolve that for sure, but now there is nothing to deliver, flowers are probably spoiled now(if there were any flowers at all - nobody has seen them). But nobody cares.

I ordered flowers for Mother's Day on a Saturday delivery so the day before. I ordered a deluxe bouquet of gerberas as there my wives favourite from the children it cost £60 as a deluxe version.
Firstly my wife never received them for Mother's Day they turned up 4 days late and they were sent via another florist not even from floraqueen... from what I can work out they take your money for a premium product that they advertise and then just place an order for a basic bouquet with a local florist to you and you get a basic bunch of flowers you could purchase from Tesco for £20 at most...
Please see images below of what I ordered and what I received...
Once I got a reply they said that I received what I paid for? So if I paid for a standard version of the gerberas and not the deluxe version I guess I would of received just an empty box...
This company is a scam don't buy from them and they don't care and fob you off saying you got what you paid for but after seeing all the reviews saying pretty much as I have I can't see how they can keep going and I'm sure trading standards and other bodies will be after them soon... I for one will be reporting them...

My daughter was due to arrive on april 1 st in Madrid and I sent birthday flowers. They delivered on 31/3 and insisted they delivered to her! She s in Switzerland! Not in Madrid until tomorrow! They made a mistake then lied, really dreadful company

Ordered flowers for Saturday for a special occasion. Payed almost 50€. Now it's Tuesday, and still waiting for it. I had a short standard response Monday with a 20% discount on my next purchase, which will NOT happen!

I cannot recommend to use this webpage. With this poorly response and this bad delivery experience!

I will never ever use flora queen again and if you want someone to receive a gift from you, I suggest you use another provider, an order with this guys is flushing you money down the toilet.

In December 2020 I ordered flowers to be delivered for a family New Year celebration. Intended recipients never received and website did not post update saying that they had been delivered until after 1/1/21. After going through FloraQueen's customer service process, I was told that the flowers were left outside due to local COVID protocols. They made no attempt to contact either me or the intended recipient to try to work out an alternative delivery or pick up. I am apparently out $90. Would NEVER do business with them again.

I bought a $110 bouquet for a dear friend who lost her daughter to brain cancer. I got a shipping notification shortly after and a tracking number. The flowers were never delivered so I spoke to Ana at FloraQueen and she gave me a code to use to get new ones. I was under the impression that it'd cover the cost for a new one from what she said. I put the code in and it said it was accepted, and to continue to checkout. I paid another $97 for the same flowers that were NEVER delivered and she said there's nothing she can do about a refund because the same flowers I ordered were on sale, so it doesn't work like that. Terrible service! Do not waste your time or money here.

I have ordered twice from FloraQueen.-once for Mother's Day which arrived three days late. (To be fair it was during COVID and we did receive an email stating they would be late.) The flowers were very pretty despite the delay. The second time, I sent flower's for an 80th birthday. Despite ordering well in advance,
the flowers did not arrive. After several attempts to contact the company, I have not received a reply. Do yourself favor and shop some where else.

Flowers were supposed to be 'next day delivery' - after being 2 days late, I attempted several times via their communication system to cancel the order. No response. The delivery was finally made 4 days late and I've waited nearly a further week for them to respond to my communications with the pathetic offer of 20% off my next order. There'll never be a next order!

DO NOT ORDER flowers from FloraQueen (Amsterdam). The company is absurd, and if you want to get what you paid for, don't order from them. We ordered flowers, a vase and a birthday card for my sister's birthday. We paid more for express delivery (delivery on the chosen date) so the flowers could come for her birthday. First, they were a couple of days late and what is even worse they messed up our order completely! We ordered Deluxe flowers and got Medium, we ordered Tulpe vase and got Sandy. They also charged us for our original order and not for what they delivered, which costs less. The only thing that they didn't mess up is a birthday card. What is also important to mention is that the flowers look like someone picked them up from the street, stepped on them, and then delivered them. Their service and flowers are appalling! They also didn't offer us a refund but a 30% voucher code for our next order (as if we will order from them ever again). The queen that is in their name can only suit them if it is meant as queen of disaster because that is what they are. An absolute disaster!

The flowers delivered looked nothing like what was shown on their website and were certainly not worth the money that I paid. Customer service also sems to be non exisetent as I have messaged them twice now and had no reply. Will not be using again.

They sent the completely different order not to mention not meeting the money value, and they sent me a reply to say it is the correct order, listing what the flowers the bouquets should contain, but it did not! Half the flowers listed were not there, not to mention the completely different colours. They claim they examined the pictures and it is the "correct order". Infuriating.

On 12th March I've ordered flowers for my wife's birthday to be delivered on 20th of march.
Never arrived!
I've send an inquiry but still no answer
I've been on my account and, on the same day of they have changed delivery date to 23rd of March.
Never received any notification from them.
They ruin my surprise!
No sense send it three days later
I guess I'll have problem to be refund...
Fabio