FloraQueenReviews 849

This company is a scam. Very very bad. They have fake emails. No way of getting hold of them. Nada. They still have not delivered my flowers for a birthday. I paid 53euros and got nothing. Why are they still around? Why have they not been stopped and how can we report them? Very disappointed and upset that they did this especially during these times!

When this company is good they're good but when they're bad, they're awful! They delivered late my daughters birthday bouquet and gifts and she ended up with a box of broken garbage that was missing the card and vase I paid for. The only thing that survived was the champagne because it was well packaged. The flowers had no water and were dying, the candle was broken, the cookies were water damaged from the water that had leaked from the flowers. If they had apologized and offered to replace the items which was most of the order except for the champagne I would have been fine and even considered doing business with them again but they have only offered to pay for the missing items! I'm furious and dissatisfied with their poorly organized customer service. There are better companies out there. Do not use Floraqueen!……. Almost a month later but they did eventually resend the order. It's a shame that their customer service is not as good as the product.

Ordered flowers for mothers day (Order #*******). Never came. Order was 'cancelled'. Still haven't received a refund OR ANY type of communication. No sorry's, or any sort of email. Trying to contact them but I can't find a phone number ANYWHERE. My emails that I have sent to floraqueen have not seen a response (sent 3 emails: May 9th, 11th, and today may 20th). Terrible service, please buy your flowers elsewhere.

I ordered Mothers Day flowers on May 6th to be delivered to my daughter in Canada on May 8th
To this day, May 17th. They have never been delivered, they have sent 2 notices saying they have been delivered which is not the case. I cannot reach them or get a response. I am now going to advise VISA of their incompetence. ND GT refund I hope! Eileen Kay Kistler order # *******

1. I ordered flowers for May 9 and my mom received it on May 12.
I notice on May 10, that they changed delivery day to May 11.
2. Flowers was not delivered to the address - mom found the slip with instructions and had to go somewhere to pick them. She was at home at the time the slip was left in her mail box. The delivery person didn't call her to come and to pick up the flowers.
3. My mom is 80 years old and this all was very painful experience and disappointment.
She spent 3 days waiting for the delivery!
She asked me not to send her flowers any more.
4 I have sent 3! Emails asking customer support to cancel the order and refund the money, and I didn't get cancelation, money or even any response (before May 12)

First, the delivery was 5 days after the date specified, the delivery person was rude and insulted the recipient when asked what was being delivered, and then left without delivering the purchased flowers, he didn't even know the name of the recipient. The company refused to investigate or give me a refund. A total rip-off...

My daughter ordered flowers for me for Mother's Day which were paid for in full. The items didnot arrive for the Saturday delivery. She messaged Flora Queen several times to no avail, no response, no reason given for not delivering the gift! Finally, TUESDAY morning she got a reply. MOTHER'S DAY WAS SUNDAY, NOT TUESDAY! DO NOT USE THIS SERVICE IT IS A SCAM.

It has been more than 1 week from delivery date and till no NO delivery and NO refund made. I keep getting annoying generic emails asking me to rate their service. I have reported the issue more than I can count yet no solution till todate.

Please and please again... DO NOT US3 THIS SERVICE AT ALL. They are are total scam.

Hope authority will close down such business and hope Facebook will remove them for good.

Utterly Cheated

Overview Reviews About
FloraQueen Logo
FloraQueen
Reviews 28,404 • Average
3 stars: Average
3.0

In the Flower Market category

Reviews
Excellent 49%
Great 9%
Average 6%
Poor 6%
Bad 30%
Filter by:
All reviews flower service time order delivery day company bouquet email response...
Search reviews
Christopher Smith
1 review
1 star: Bad
Updated 3 minutes ago
Finally, but two weeks too late
The only thing that matters with a florist is timeliness. Timeliness is key because the occasion prompting the flowers is ephemeral, the moment of coming together, whether to grieve or celebrate, is fleeting.

My aunt died over two weeks ago, and they didn't deliver the flowers. I loved my aunt and now I look like an uncaring, inconsiderate fool sending flowers two weeks too late.

I disputed the transaction with my bank after they refused to communicate with me, and that's the only reason they even bothered to suddenly deliver any flowers at all.

They are at worst a scam, and at best completely lacking in customer service... which for a florist is everything.

I purchased flowers for mother's day and set the delivery date as May 8th just incase there was a delay due to high volume. It's now the 10th and still no sign of the order. I spent over $140 and there's been no communication in delay or anything. Also when I've gone to reach customer service, I have had no luck getting a hold of anyone. I would never recommend this company to anyone as this whole process has been frustrating.

When buying they confirmed exact day of delivery and delivered after that date. I also paid for a card that was not included. Trying to contact them in a phone with an recording or on their site through a form that does not work...

I ordered a flower for my wife 2 days before her birthday, that cost me $209 and that was on April 28 2021, we didn't Get anything yet, I texted the customer service more than 10 time, they don't reply at all, never buy anything here, it's a fraud, don't buy anything from floraqueen

The flowers sent for a birthday gift was an embarrassment. It was bouquet of 40 flowers and 4 flowers were sent with a gaudy arrangement. 50 Euros wasted and a single response has not been received from customer service. They do not have a phone number either. NEVER EVER order from this sight! I have added to photos. What I ordered and what was sent!

I ordered flowers to be sent to my daughter for her birthday - not delivered and they are impossible to contact. Money taken from my account of course. Do not trust this company!

Do NOT use this company! Worst experience ever! I would give them zero stars if that were an option.
I had ordered flowers to be delivered for my father's funeral since I was unable to travel to Germany due to the pandemic. However, on the day the flowers were supposed to be delivered, I instead discovered that the order had been cancelled. I have never received an explanation for why that happened.
I immediately placed a new order since I was determined to send something to my mother despite the fact that the funeral was now past. Unfortunately that order was delayed, again with no explanation. The worst part is that the flowers that were finally delivered just barely resembled what I had ordered. The response from the company was that it was the correct type and number of flowers. I don't care if it was the correct number of flowers, I care that the bouquet looked nothing like what was pictured on their website. It basically looked like someone just grabbed a few handfuls of flowers and shoved them together. A toddler could have done better.
At this point, I just want a refund for the cancelled order. Their website claims it takes up to 10 working days for a refund, however it has now been at least 20 working days and still nothing. We are now planning to report the charge to the credit card company as a fraudulent charge. There seems to be no other option. Their customer service is a joke since it takes multiple days to get even an initial response from them. Probably hoping that people will get frustrated and give up. The only thing that they have offered for messing up the 2nd order is 20% off a future order, which is also a joke since I will NEVER use this company again. I just want the refund for the 1st order that THEY cancelled. They claim it was already refunded, but that is clearly a lie.

Pictures included show what I ordered and what was actually received instead.

FloraQueen claims 'Same/Next day + Int'l on-time' deliveries. On Wed, paid for an Int'l order for Fri delivery at a funeral. Get notification that flowers were prepared on Fri but not delivered until Sat (completely missing the funeral)! File a complaint & all they can refund is the delivery fee as a discount voucher for your next order. Seriously, if FloraQueen could not get it right the 1st time, why would I place a 2nd order with them? All I know is my family did not receive my condolences since they weren't present the day after the funeral. Complete scam, false advertising and will never use them again!

Un pedido del jueves para el sábado que no se entrega, cero respuesta.
Era imprescindible el sábado, persona mayor confinada y día de su cumpleaños.
Ante la queja, respondel el lunes por la tarde que ya se ha entregado.
¿En serio? En mi queja decía que ante la no entrega solicitaba el reembolso, esto fue a media mañana del lunes que aún no se había entregado.
DEspues de responder que se había entregado, con dos días de retraso, ya no contestan nada