FloraQueenReviews 849

The most disappointing experience I have ever encountered. I ordered flowers to be delivered to my sister on her wedding day. I could not make her special day due to covid restrictions so this was a very important gesture to me. The flowers did not turn up on the day even though I ordered them a week in advance and asked them to be delivered the day before so they would 100% be given to her the morning of her wedding but unfortunately even with plenty of notice this wasn't a task flora queen could complete! When speaking to there customer service I was told I would be refunded for the shipping fee! How can they explain refunding me for a shipping fee when the flowers were not delivered. This caused me a lot of stress and upset. I wish I had of read the reviews before ordering from them! I would not recommend using their service

Made an order for two bouquets for 2 different dates. Both orders were delivered with a delay of one day and two days, respectively. Flowers arrived not fresh, orders arrived without soft toys, that is, not in a complete set.

Based on the above facts, as well as from reviews about this company all over the Internet, we can conclude that these company are ordinary scammers.

For those who are thinking whether to use the services of this company and whether they can be trusted - do not even think about it. You will be cheated for money and ignored.

Support responds one message per 2 days, responds with standard prepared phrases and promises that they will figure everything out.

If you want to completely ruin your holiday, surprise, gift - FloraQueen is for you.

Scammers.

My order numbers are: *******, *******

Ordered birthday flowers for my sister overseas. They never reached her. Flowers have been more than a week delayed. Customer service is ignoring all my emails. I certainly wont recommend this store to anyone!

Ordered 3 days ahead of the required delivery date, they set the delivery date a day later than ordered and agreed. They just got it wrong. Messed up my anniversary surprise for my wife. They Didn't answer customer help requests and there isn't a phone number to call... so couldn't resolve anything.
So all in all... bloody useless, I could have used anyone else in the city local and I would have got the flowers delivered as requested! - So Floraqueen didn't keep their contract and didn't deliver. Evidence attached on date mess up.

This is the final time I use Floraqueen. I ordered my girlfriend 35 red roses for our 2 year anniversary, A WEEK BEFORE the date to be delivered. The day of our anniversary, no delivery. Emailed service to cancel the order and I want my money back, in full. Their response, "we'll give you shipping charge back."
I replied back, unacceptable, cancel and full refund"
Flowers were delivered today, 3 days after they were supposed to be and never should've been because I cancelled the order after they failed to deliver on time with a weeks notice.
The time I used them before this, they nor only delivered to the wrong house, but... the wrong town. All delivery instructions I entered were 100% correct and even with more than just the address. My handicapped girlfriend and her daughter had to drive to the house they were delivered to to get them. When they opened them, wilted and browning, died 2 days later.
Will never use these people again. They should be ashamed of themselves!

I spent 164 Australian dollars or 104 euros to send a bunch of flowers to Australia and paid extra for it to arrive the day after. They arrived after 5 days, after I had to chase them down and they delivered a lousy bunch of flowers worth about 15 euros at the most.
It was a bad experience that also made me look bad.
They promised me 50% of my money back and 8 days have gone by but no refund has arrived.

A very dear family member passed recently. I was asked by family members to choose a floral arrangement for us to send to my Uncle in England. I live in the United States of America. I found this pretty white arrangement with some pink & green that I felt would be a good choice. I chose white because of their spiritual enlightenment meaning and the pretty lilies shown in the picture. This was my choice and this is what Floraqueen sent. I contacted them & was told I can have a 20% discount on my next order. No thanks!

The bouquet was nothing like the one described. NO orange roses. NO red lily's. Only four red roses, four Gerberas and some Red Alstroemerias and lots of greenery I paid £60 for this TERRIBLE SERVICE. They do not reply to my emails, I WILL NEVER USE THIS COMPANY AGAIN. And would advise others to steer clear of Floraqueen

I ordered flowers and a vase for a funeral in Wales. First I received an email stating address unknown, then 2nd email with order confirmation was immediately charged on Visa in Canadian dollars. I then received another invoice in Euros stating 2 days overdue asked for explanation still none I emailed at least 5 times asking for explanation but after days received no proper information. Flowers did get delivered fortunately on time but when i saw the photos the arrangement i ordered was not there. I do not want to ask family members about this at such a sad time but I didn't see the vase either. Very disgusted with Floraqueen and would give them a ZERO rating if I could.
Photo on left was taken of flowers at funeral photo on right was flora queen order plus vase

From Australia, I ordered online to sent flowers to Germany. Courier didn't deliver it saying he couldn't match the buzzer name to the recipient name (buzzer name had the husband's name of the recipient). I asked if they left any note - they said no and since the buzzer name wasn't mentioned they refuse to refund! I emailed them the right buzzer name asking for them to try again (on the day of the delivery) they refused again and no refund. Extremely unprofessional and terrible service. I'd run as far as I can from this company. Don't even try thinking your luck as you can see all the review - I wish I've looked at their review before ordering.

The ad says "Same day or next day delivery".
I placed an order. I received a confirmation and a promise that the flowers would be delivered on July 20th for a funeral. That was a promise. The next day I received an email saying the flowers will arrive on July 21st. The flowers didn't show up until July 23rd. FloraQueen's response was to discount the delivery charge and give me a credit towards a future order. Why would anyone order with them again? Their ad specifically states "same day and next day delivery." They failed. There are many other options available. Save your money and piece of mind.

I had flowers delivered to my daughter in Germany for her 30th birthday. She said they were gorgeous and since she wasn't home at the time, they did leave them on the porch which was perfect! They were also delivered in a very timely manner. I would definitely use FloraQueen again in the future.

Flowers ordered on July 3rd for birthday delivery on July 5th.

Numerous messages sent to company regarding update. No response until July 7th with a "sorry, can't help you no refund"

No attempt to remedy the situation, no "where do we go from here"

Looking at the reviews, my experience is far from singular.

DO NOT BUY FROM THIS COMPANY

Totally disappointed. I ordered flowers to surprise my daughter on her birthday. Order placed on the 1 July 2021 for delivery on the 2 July. Still not delivered today the 3July. She recently immigrating to Amsterdam from South Africa. I wanted to spoil her.

I live in the USA and used this company to send flowers and champagne to my wife who is taking care of family in Europe. Spent nearly $140 and they didn't deliver anything.

They blame me for giving a wrong address, but the shipping company shows Floraqueen provided a different non-existent address than the one I provided and that's on my order receipt. It's a scam.

I feel so stupid for not reading all the other reviews from people who had the same experience and explained this company is running a scam. I'm now living the nightmare of trying to raise a Paypal dispute to get my money back.

First they delivered my order 3 days later without any explanation, then when it arrived the plant was dead and The chocolate completely melted, I spend 84 dollars for this rubbish and when I contacted their customer service over and over NOBODY had the decency to reply! They ripped me off and couldn't care less! Don't buy from them they won't back up an order that went wrong, you will be on your own. Disgusting

I paid for everything - my mother didn't receive flowers. They never returned my money. Stay away from this Scam.

I ordered a plant to be delivered and received an email saying that the plants are not available. I emailed several times asking for a customer care number to talk about it and no one responded. At the end, you delivered a bunch of day Lillies in a bag and charged me the same amount. This is the second time it happened. Very disappointed!