FloraQueenReviews 849

The flowers were lovely. My sister was very happy with them :) Will use this service again for sure!

This business and its customer service are totally substandard. There is no way to give a review on the Floraqueen's actual website. Buyer beware!

Order placed 30th March. Order delivery date requested 14th April. Advised on 14th April they would not be delivered until 16th April. Order status from 11th April being prepared. Advised all day today order would be delivered and was in van on route delivery today 16th April.

Guess what? Just been informed it will. Now be Monday 18th April? So on Monday what happens? Another delay another lie? The flowers will be dead...
COMPLAIN COMPLAIN
My Order Number *******.
Contact
*******@floraqueen.com
02 94 75 04 30
*******@floraqueen.com - CEO Email. Address.

I really recommend this website, after I ordered I saw 1 star reviews and I was afraid to be scammed. I contacted them on email and they responded very fast.

I will definitely use FloraQueen again.

Not. Received when. Said. Arrived 2 days later. Stalks had rotted away... 4 out of 6 lillies are dead..

Hi all potential users of this company. Recently I sent flowers with a vase with Floraqueen to my friend in New Zealand. I paid about 100 Euros. My friend sent me a thank you email plus a photo of the delivered flowers, which are nothing like what I paid for. Basically I ordered some expensive flowers with a vase, Floraqueen delivered a bunch of crap flowers without a vase. I wrote to their complaint department and got no answer.
This company may be no more than a website with a couple of cheaters. Do yourself a favor, DO NOT USE THIS COMPANY FOR ANYTHING.
I attach herewith my email to prove that I am not fake but a real victim of this shonky company.
Howard Nguyen. Email: *******@optusnet.com.au

I'm very upset with the service I have had, my flowered were supposed to be delivered a week ago, I accidentally typed my fiancés phone number wrong, they contacted me and I corrected it and gave them the correct phone number, ever since then my order has still not arrived, I've sent 4 emails and there is no phone number to contact, I can't get my money back or see where my order is, I've reached out many times, definitely don't trust them because my money has basically been stolen

This company is a complete scam I ordered flowers in Paris supposed to be delivered 5 days ago on the 19th I wrote many emails never answered I never even heard from them till this day. They did take the money out of my account though thank God I use the credit card cancel your order through your credit card company information beware do not order from this company

They don't deliver, then they send fake emails saying it has been delivered. They refuse a refund if found out and make up bizarre and untrue excuses why undelivered (pretending the address is incorrect for example). I do not believe this is a genuine company that operates with any intention to provide the services they advertise. Report and avoid at all costs.

I ordered a flower delivery for my sister's birthday in Denmark, I paid for the deluxe and paid $20 for vase. I emailed costumer service 5 days ago and haven't heard anything back up to this day. This is what's been delivered to surprise my sister!

Too bad I didn't read all these reviews before ordering. The flowers are old and different from what I ordered. Delivered one day later.

Not only did floraqueen not deliver the flowers the day I requested, they also delivered something completely different than what I ordered. I ordered a beautiful bouquet of all pink roses and tulips called Subtle Freshness: Roses and Lilies, and this is the mess they delivered. On top of that, the vase I ordered was included. Floraqueen did refund the shipping and vase but that is little compensation for the disappointing experience. Buyer beware. There are many other options for international flower service. Stay away from Floraqueen!

I prefer to give ZERO stars but I can't. Anyway, I paid over $117 for a bouquet and a bottle of wine that was never delivered and wasn't given a refund, voucher or told they can try and deliver them again. Product was supposed to be delivered 2/14 and never was. The following day I was sent an invoice with an incorrect delivery address. When I was asked support if perhaps my merch had been shipped to an incorrect address I was told they were DELIVERED to the CORRECT address. They were not. I waited a few days and asked what was going on and was told they would look into it. I messaged support 3 days later and was told an attempt was made to deliver to the correct address but nobody answered the phone. Phone? I didn't supply a phone #. There is a doorman at the building who takes the packages. He would have assisted. That being said, I was told that nothing more could be done and thanking me for understanding. Understanding? Understanding what? I was given the run around and now I'm out $117. No flowers, no refund, no voucher no NOTHING. Anyway, that was my experience.

Thee bouquet was delivered a day too late and nor resembling the bouguet on the site at all ( and I am not talking about the few flowers that we're in the bud) i am embarressed

I ordered flowers for my fiance for her birthday and they never arrived. The address was wrong on the shipment and the carrier refused to fix it without Floraqueen's instruction. Floraqueen refused to communicate anything to the carrier and also refused to refund my purchase. I cannot warn you enough to avoid using their "services."

I ordered flowers for my wife in Thailand on 02/02/2022. I was promised to be delivered on Valentine's Day. She got them on 02/18 and not what I ordered. How can you run a business like this? Do not use this company, take your money and not care. You ruined this special for me and my wife. Shame on all of you! The worst ever!

I bought a bouquet for valentines day but they were bot even bothered to delivery it instead just excused like delivery address not correct etc. and at the end they do not want to refund you for never received bouquet. Do not even think to buy anything from this scammers.