FloraQueenReviews 849

Very bad customer support. Despite repeated messages now answer was received.
The contact with customer support was started because I made an order and received no confirmation for it. When I inquired about it, they said they could not find the order in their system, but strangely enough the order was delivered. Even though not the full order, but some of it. The whole amount was billed.
So, no order confirmation, no evidence of it in their system but it was delivered partially and the whole amount of money billed. After this, I could get no explanation from their support team.
It is very sad, mainly because past orders were flawless.

Been 3 days and they didn't send the flowers to the love of my life when I paid for same day delivery. I asked for refund and they don't respond.
They are literally the worst I spent 100 dollars for nothing. Let's sue them pleaseeee

The flowers I ordered costing over 100 Euro were never delivered.
Over several months trying to obtain a refund which was promised by several different staff in "Customer Service" I never received a refund. The company clearly commits fraud on a significant scale.
The staff * repeatedly lied and the company has committed fraud in so many cases it is astonishing they have not been closed down.
If you have a problem with this company I urge you to complain to the Consumer Authority in Barcelona so that the company is closed down and more customers are not ripped off!
With most decent florists online throughout the world we really do not need an agency like this to send flowers anywhere. Just contact a local florist near the delivery destination.

*Personal information redacted by admin

Je ne pouvais pas mettre moins qu'une étoile, mais perso il n'en mérite pas. Même si le sous-traitant ne livre pas la marchandise le jour désigner, il ne rembourse pas! C'est la faute du client si le sous-traitant de c'est pas lire une adresse étant la même utilisé par le service postié de mon pays... Bref c'est du n'importe quoi.

I have no idea to what happen to this site as I have used it before and always good flowers and delivery on time. The bouquet was a bit different from the one I order but considering the time of year in the country I understand they try to match as mush as possible. But this time around my order on May 14-2022 has not been delivered yet and there is no way to contact them. I sent them a few email and no replay back. I was charged for the bouquet $76 Canadian. Very very disappoint costumer here and the order number they give me doesn't exist on their website when I try to track it down.
Hopefully someone from the site Swede this and contact me.

Thanks

DO NOT WASTE YOUR MONEY HERE. Second time ordering here, and will be the last! What's the point of ordering in advance and choosing a delivery date when they can't deliver on time? The flowers were meant to be given on a specified date (birthday), and it arrived a day later! No matter how many times I try to remind them to send the flowers on time, they still failed to miserably. For the delay and overpriced flowers, they only gave me a €10 coupon code NEVER AGAIN!

Ordered from the site to send my MIL flowers in Greece for Mother's Day. It showed up on time but I paid almost $20 euro to have a full size card and the florals in a decorative ceramic pot. It showed up without either. Our note was printed on a piece of paper and stapled to a mini envelope. They won't do a refund because I contacted them after 24 hours from delivery. Beware when you order and check your order

I am a member of the CAF so sending gifts home is important. Arrived 5 days after mother's Day for my wife's first mother's Day at home with my daughter. I tried to get ahold of the company to issue me a refund or a price reduction due to the lack of helpfullness with no luck as they didn't respond. The gifts weren't what was displayed and it would have been cheaper to call the local florist to set up a delivery than using Floraqueen's service. I DO NOT RECOMMEND. AVOID THIS SERVICE.

Ordered, read the reviews, became skeptical, got my order delivered on time, and an amazing packaging and great quality. Always a thumbs up, would definitely order again. Love the effort here.

Thank you very much.
Order to France from India, and well, all cheers friends.

Ordered my flowers on behalf of my 6 kids for Mother's day on the Thursday before, received notice that the delivery couldn't be made on Saturday and would be delivered Monday.
Monday and Tuesday came and went and no delivery, wrote 2 emails over this time with minimal response, got an email Wednesday morning that they would be delivered on that day and received a voucher I don't really want, its now Thursday and still no flowers, I've been happy with FloraQueen up until now but this stuff up is monumental, Mother's day was a let down, kids were let down, and I can not write exactly how I feel about this.
It's a week now since I ordered and paid for the flowers, another email has been sent asking for a full refund,

I ordered a bouquet with chocolates and wine from float queen, who have miserably failed with no delivery and no updates instead of repeatedly contacting their customer service. It's a horrible place ab do not order from there ever.
Worst experience

Disgusted with the service. Had a discussion with my mom a day before Mother's Day and a big flower bouquet could've given me a chance to make things better. What a shame floraqueen has terrible service and are unreliable. Flowers never arrived all I had for my mom was a "sorry, flowers didn't arrive", as if that's going to help with anything. Probably won't even get a refund since these SCAMMERS marked it as delivered. I was left furious as they didn't even notify me so that I could buy flowers on my own. You probably don't realize how special these gifts can be, you guys can make or break relationships, DONT OFFER A SERVICE YOU CANT PROVIDE. $#*! YOU!

Ultimate scam florist. These people ruined my mother's day AND my sister's mother's day. I tried sending flower using this company and they were never delivered. Don't bother trying to contact them either! No human being will ever respond or engage with you. Oh yeah, don't bother requesting a refund either because you won't get it. This company is garbage and should be in jail for ripping off and scamming its customers.

I bought flowers for birthday/mothers day gift and they never arrived. There is no way to contact the company, no tracking info. Wish I read the reviews sooner as this is clearly common practice with them. I'm still trying to get my money back through PayPal, but I'm not sure if that will work. £70 down the drain. It's disgusting that a company can sell sympathy and casket flowers to scam grieving people. Shame on you!

I have ordered customized chocolate ( Germany). It's really a big XXXL size. And they promised tht it will be delivered by 9th May. Till now i don't know what is the current status.

It has to be delivered today max becoz from Tomo no use.

I am trying to reach them but i just get messages that we are working on it that's it.

What is the current status none is telling me and I doubt that it will be delivered by tonight.

Avoid this scammer company! They claim nobody was at home, so they will keep the money. But there was somebody at home all-day waiting for the flowers, but they never came. 100 Euro gone!

Ordered flowers for my wife for our anniversary. They arrived 3 days late and were of very poor quality. The highlight was the card which was bent, damp and stapled to the invoice for the flowers. Terrible service.

Sent it for a birthday. Got a smaller than the site photo, no roses, almost no lilies. Feels cheated. And there customer service adviced me to give them a second chance...

I ordered a different arrangement and they sent me flowers that seems were just picked up on the street and put them in the vase! AND THEY WILL NOT CONTACT YOU BACK EITHER! No customer service!

I will NEVER use this agency again. My order has still not been delivered and I am unable to speak to a REAL person. All I get is a form response. This agency has no phone number to call. A complete disaster.