• FlopStore

FlopStore

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Overview

FlopStore has a rating of 3.84 stars from 111 reviews, indicating that most customers are generally satisfied with their purchases. FlopStore ranks 38th among Shoes sites.

  • Service
    21
  • Value
    20
  • Shipping
    21
  • Returns
    17
  • Quality
    19
See all photos

What reviewers want you to know

Positive highlights

  • Mine typically last 2 years which is when I seem to have worn in a hole in the sole near the heel.
  • Excellent customer service, price was reasonable and fast shipping.

Critical highlights

  • I emailed and nothing and had no phone number at the time.
How would you rate FlopStore?
Top Positive Review

“Highly recommend.”

Tom D.
6/23/21

Everything was just as described and cheap shipping. Highly recommend. Not sure how they do it. Thanks and much love!

Top Critical Review

“Awful customer service - delivery to Canada is delayed infinitely”

Natasha S.
3/17/21

This business offers zero customer service and has ballooned prices for flip flops to make them seem very credible. Top it all, their next day shipping is a huge lie. It's been more than a month and my order still reads processing. Amanda from customer service will write a line every now and then to tell you "they are looking into it". They are full of...

Reviews (111)

Rating

Timeframe

Other

Reviews that mention popular keywords

2 years (3) customer service (8) phone number (3) arch support (3)
Thumbnail of user natashas229
1 review
2 helpful votes
March 17th, 2021

This business offers zero customer service and has ballooned prices for flip flops to make them seem very credible. Top it all, their next day shipping is a huge lie. It's been more than a month and my order still reads processing. Amanda from customer service will write a line every now and then to tell you "they are looking into it". They are full of...

Products used:
She is

Service
Value
Shipping
Thumbnail of user olithal
1 review
0 helpful votes
May 17th, 2022

This company does not communicate at all - per email or return telephone calls as noted. No confirmation of your order. The flip flops are not even sturdy to wear. Old Navy flip flops are much better than these are. Will never order from here again.

Tip for consumers:
Order from Old Navy

Products used:
flip flops

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferl1727
2 reviews
2 helpful votes
May 11th, 2021
Verified purchase

I ordered two pair of flip-flops... so excited. I actually got my tracking number and then it all went South. They created a label and a tracking number but my package never moved from their location. I emailed them 14 tines and I received the same generated email and no human response after they promised there would be. I really wish I would have read these reviews because I see that this is a very common thing for them and in fact I don't believe the good reviews. It's just hard to believe comparing to what I went through that this company is legitimate and conducts good business with anybody. I really wanted my flip flop so I waited until I realized that they had no intention of sending them so I had to contact my bank and file a claim which is always such a pain and I'm going to write a review wherever I can to try to spread the word about this company because I hate scammers and that's 100% what they are. Please shop anywhere else

Products used:
I bought 2 havaianna flip flops that never came

Thumbnail of user ramonab92
1 review
2 helpful votes
June 10th, 2021

I ordered a pair of Ipanema flip-flops in May 12,2021 and I have not received them yet on Jun 10,2021.
I sent 4 emails to the customer service and I have received the same answer... from a robot. Nobody checked my order. I think this site is a big fake!

Thumbnail of user johnc6283
1 review
2 helpful votes
April 3rd, 2021

This site is a joke. They dont ship your product but take your money immediately and they do not respond to any mails you send them. Complete scam. I do hope people read this and do not waste their money on this scam site. Prob some set of prep kids whirling around in their Abercrombie sweats counting all the scam money we've spent

Thumbnail of user alexs1127
1 review
5 helpful votes
June 7th, 2020

Ordered flip flops on 10 April. After many messages I have yet to receive a response or my order which included expedited delivery.
Company either has hit its employees with too many flip flops on their head and they cannot process simple emails or delivers orders by wearing the flip flops and walking to your house
Absolutely ridiculous!

Thumbnail of user ronniea44
1 review
1 helpful vote
February 25th, 2021

Ordered jandals on 3 Feb and haven't recieved them. Have emailed and no response. Very disappointed as was meant to be a birthday present.

Tip for consumers:
I don't know if it's a problem with delivering to NZ but I would avoid!!!

Service
Shipping
Thumbnail of user joyw215
1 review
1 helpful vote
April 18th, 2021
Verified purchase

I ordered 2 pairs of Havianas on April 11, however I did not receive a confirmation email. I wrote to the contact email given on the site, shopstyle.com only to be told they don't sell to retail and that I should contact the store directly. I did not read the reviews as I would not have place my order. Now I left wondering if I will ever see the flip flops. They charged my credit card and I have no way of knowing what happened to my order. Both of these companies are crooked DO NOT, I SAY DI NOT ORDER FROM THIS SITE. I have very little confidence in online shopping as it is and this experience make even more leery.

Thumbnail of user arianab17
1 review
3 helpful votes
August 27th, 2018

As others have said, I went through several rounds of emails before there was finally a pair of shoes they said they had in stock. When I finally received my package (hey, at least I received a package!), there was a pair of men's Converse in there and a packing slip for someone in Australia, which is decidedly NOT the kids' Havaianas I ordered for my 2-year-old. After multiple requests for a refund and no response, I guess I'll just kiss that 20 bucks goodbye and move on. What a mess. DON'T get taken in by these jerks!

Thumbnail of user hollyi29
1 review
1 helpful vote
March 11th, 2021

Don't believe the reviews, this is a scam site. They will take your money and not post anything, do not buy from this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user luciaf44
1 review
0 helpful votes
January 25th, 2021

They never deliver product i will report legally - they website seems to be a fake, they never reply to emails

Thumbnail of user rebeccal214
1 review
1 helpful vote
July 11th, 2019

Ordered shoes two months ago and they never arrived. I am still writing back and forth with the customer service who have sent me messages in very poor English. I doubt that any resolution will ever come and am so bummed I got scammed. :( Writing this review so it doesn't happen to you too!

Tip for consumers:
FRAUD! Please stay away and don't get scammed!

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisl491
1 review
1 helpful vote
August 31st, 2018

Dont throw your money away! Dont bother with this company! I ordered two pairs, received no email confirmation or delivery so i started looking for reviews... I should have looked before ordering. Called their customer service and the number is not in service. LUCKLY i haven't been charged yet so im on the phone with the CC company now to block the transaction if these turds ever get their $#*! together enough to try and take my money.

Thumbnail of user asial2
1 review
2 helpful votes
June 21st, 2018

I ordered 2 pairs of flip flops back in may, over 2 months ago. They were supposedly shipped on May 16th, and as of today, June 21st, I have not received them, and have not been able to contact Flopstore. I called them several times but there is never any answer, and they haven't responded to my emails. Looks like this is a total scam and I won't receive my order. Do not waste your money on this scam!

Thumbnail of user rubyd15
2 reviews
2 helpful votes
November 16th, 2018

I bought a pair of flip flops over a month ago and I never received them. There is no phone number, just a general email address. I emailed with no response.

To make it worse I never received a receipt in my email, just a charge on my credit card so I technically have no receipt.

Awful experience, I will never buy from these untrustworthy people again!

Thumbnail of user paulr481
1 review
1 helpful vote
July 27th, 2018

Really disappointed with this company. They have this amazing selection, yet were unable to provide me with any of them. I placed an order mid-May and after 1 month nothing arrived. They suggested I cancel and I'm still waiting for a refund in late July...

Thumbnail of user kats80
1 review
2 helpful votes
September 7th, 2018

SO SHADY... Hi, I was noticing that you guys all placed your orders around the time that I did. I made my order July 22 2018 (like at 2am). I ordered expedited shipping and after a week went to log on to check the status, but I apparently didn't even have an account, I also never received an order confirmation. I emailed and nothing and had no phone number at the time. I thought that I must not have completed the order, so just left it. Today I opened my email... and surprise a confirmation of my order... but somehow the email is DATED FOR JULY 22 2018... which made no sense, until I went to check my credit card statement to make a stop payment, but it's been over 30 days... I want to know if anyone else had this same situation regarding BACKDATED CONFIRMATIONS or NOT BEING ABLE TO FIND YOUR ACCOUNT. I'm concerned bc these people have our credit info!
Thanks for listening
Kat

Thumbnail of user kachinab
1 review
0 helpful votes
May 9th, 2019

Over a year and no shoes don't give this website your money. "Customer Service" Department just keep coming up with excuses: See screen shots

Thumbnail of user rocioc25
1 review
1 helpful vote
July 8th, 2020

Two months ago I made my order, in its follow-up it says that it was in Mexico a month ago, but the orders by Asedia cannot be tracked in Mexico.
In my order it says it was sent by DHL but in DHL my order does not appear.
2 months Flop Store does not answer my emails.

Thumbnail of user tracys281
1 review
2 helpful votes
October 23rd, 2018

Placed order over a month ago and was charged on credit card next day. Never rcvd email re shipping so emailed company twice and no response. Tried calling number on email confirmation of order and out of service. Called number on website and goes to odd answering machine after ringing forever. Have contacted my credit card company and BBB.

Thumbnail of user kimberleys69
1 review
4 helpful votes
May 23rd, 2020

Do NOT order from these scammers, they take your money you dont recieved your order, then they ignore emails!

Thumbnail of user christophem5
1 review
1 helpful vote
July 27th, 2019

Never get the shoes nor get any refund! This shop is a total SCAM, such a shame, stay away. For sur this shop shouldn't exist

Thumbnail of user mohamads13
1 review
1 helpful vote
August 26th, 2018

This is a scam.
Try calling the customer service number before ordering. It is actually out of service. They charged me the money and never delivered the items. It has been two months i didn't get my refund.

Thumbnail of user richards1338
1 review
1 helpful vote
July 7th, 2019

Many promises. No shoes. Don't trust them. Every time we respond with the details they ask for, they come back with the same questions as if we haven't answered them million times already.

Thumbnail of user elisep11
1 review
2 helpful votes
November 19th, 2018

Place an order on October 14th. It has been processing (whatever that means) ever since. But the credit has been charges the 15th. So yeah. I'd say the positives reviews are phony, or from people who got paid.No way in hell that these are real.

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