• FlooringKing

FlooringKing

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Overview

FlooringKing has a rating of 4.54 stars from 13 reviews, indicating that most customers are generally satisfied with their purchases. FlooringKing ranks 92nd among Flooring sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    5
  • Quality
    6
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
5
See all photos
How would you rate FlooringKing?
Top Positive Review

“Love the flooring”

lisa s.
3/3/22

Angela was great from beginning to end! I had been searching for two years to replace a substantial amount of laminate flooring that had seen its day. This hunt was difficult because of the many changes that manufacturers make every year. I wanted the exact color and weave and density that I had before and Cheryl found it! The installers were very respectful and professional and went the extra mile to accommodate whatever was necessary to ensure a perfect job. Outstanding service!" flooring king good job...

Top Critical Review

“ABSOLUTELY HORRIBLE”

Dan V.
11/1/21

In over 25 years of being a home owner in South Florida, I have never encountered a more deplorable home improvement experience involving a negligent retailer and floor installation company than FLOORING KING. If it was possible, I would have left ZERO STARS. All the company and owner (Antonio Sustiel) apparently care about is making a quick buck off the sale of their imported Chinese laminate wood floors. When complaining over the telephone to Mr. Sustiel, he used derogatory and profane language to me. When it comes to the actual installation job and details of putting the floor in, they are worse than an absentee landlord. I made the mistake of paying them 100% upfront for the flooring materials and was instructed to pay the installers when the job was completed, "ok, no problem" I said. At my request, the installation date of my floor was made two weeks after the material purchase, which gave them plenty of time to schedule and plan the job. To begin, Flooring King does NOT utilize company employees to install, they "sub out" the installation to 3rd party individuals that are poorly qualified and the majority of them do NOT speak English (at least the individuals that came to my house). So, explaining the finer details of the job was next to impossible. Even after explaining the important details to an English speaking manager regarding floor leveling, door transitions, caulking, etc., they were routinely ignored. As a result of this subbed out mentality, Flooring King has zero quality control. It's up to the home owner to navigate and negotiate any problems due to shoddy workmanship. Now the torture begins, on the day of my installation, three non-English speaking men came to my home and looked around for approximately 30-40 minutes but NEVER come back to do any actual job. The manager tells me to "speak to Rodin", but Rodin NEVER answers his phone and will only return text messages at his leisure. Later that evening, I am NOW told by Rodin to expect a visit from a "Pablo" who will do my job, except that Pablo ALSO passes on my job and tells me: "you should cancel your order with Flooring King... they have cheap material and bad installers... you should have read the negative reviews." At this point, I know I'm in big trouble, but they have already been paid in full for the material. Later that day, I receive a third visit from a third contracted Flooring King installer who finally delivers the material and promises to come the "following Monday" (two days later) to install. Keep in mind, I intentionally scheduled a Saturday (weekend installation) so I could be present, as I work during the week. To further summarize the misery, I was promised a one day install that took FIVE DAYS and the job was NOT completed to any minimum level of tradesmanship. After so many delays, the installers promised to be done on Thursday, then they promised to be done the following day (Friday) and then they promised (again) to be done the following day (Saturday), but did NOT show up Saturday, which meant my house was a complete disaster, inside and out, for a Sunday night Halloween gathering. Furthermore, the final install has enumerable poor cuts exposing OPEN JOINTS and VOIDS in the floor and base boards. The installers destroyed my existing base boards that were supposed to carefully removed and re-installed (as per the sales agreement). I had to spend an additional $600.00 on the purchase of new baseboards to replace the ones they ruined and now I have to paint them. Additionally, the installers made a horrendous over cut on my custom baseboard for the kitchen island that necessitates the purchase, painting and installation of all new molding. The installers refused to put back closet doors they removed. And during those five miserable days, the installers came late every day and mostly left early (4pm). One two separate days, only one installer instead of two installers were actually on site and worked. They never cleaned up the significant mess they left behind and refused to haul away their waste. To keep them working, I personally went to Home Depot on three separate occasions to purchase floor thresholds, finish nails, tap-con nails, caulking and drill bits. This amounted to another $250.00 out of my pocket, which they were financially responsible for. In closing, even despite the never ending nightmare and substandard work, I paid the installers in full. If you're in the market for a new wood, laminate or vinyl floor, I would seriously recommend to AVOID Flooring King and shop for a professional company that is more responsible and does quality work.

Reviews (13)

Rating

Timeframe

Other

Thumbnail of user lisas3848
1 review
0 helpful votes
March 3rd, 2022

Angela was great from beginning to end! I had been searching for two years to replace a substantial amount of laminate flooring that had seen its day. This hunt was difficult because of the many changes that manufacturers make every year. I wanted the exact color and weave and density that I had before and Cheryl found it! The installers were very respectful and professional and went the extra mile to accommodate whatever was necessary to ensure a perfect job. Outstanding service!" flooring king good job...

Tip for consumers:
the best flooring

Products used:
laminate flooring

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnm11031
1 review
0 helpful votes
November 22nd, 2022

Flooring King installed hardwood flooring and carpet in my home this week. It was a positive experience from beginning to end. The selection of flooring in their showroom is extensive with many options at varying price points. I was able to find the carpet I wanted at a price that fit my budget. What impressed me the most, though, were their installation crews. They arrived within their window of time, were courteous, clean, and worked quickly. It was the best installation experience I've ever had. I highly recommend Flooring King!

Tip for consumers:
Ask for Angela

Products used:
Vinyl

Service
Value
Shipping
Returns
Quality
Thumbnail of user jong399
1 review
0 helpful votes
June 19th, 2022

This is by far the best flooring company in the country looked around many stores and we never find such a good customer service in great price highly recommend it FLOORING KING is an old-school business they take care of you step-by-step and they stand behind their product we recommend FlooringKing to anybody in the South Florida area

Products used:
Laminate flooring

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnv1987
1 review
0 helpful votes
January 26th, 2023

Very professional and easy to work with. Angela did our walk through and answered all of my question the installers did a great job very clean and very polite. This business is old-school and it's highly recommended. Go Flooring King.

Tip for consumers:
Super friendly business ask for Angela

Products used:
Vinyl flooring

Service
Value
Shipping
Returns
Quality
Thumbnail of user roosj
1 review
0 helpful votes
December 21st, 2020

I am waiting for Flooring King to complete my floors and stairs. Once completed I can update to more stars.

Thumbnail of user johnj2260
1 review
0 helpful votes
June 13th, 2021

Love my new flooring
This is the third time we doing business with FLOORING KING
Angela was always taking care of us in Antonio the owner always on top of everybody this is one of the largest growing company in the country and the owner actually comes out and sell you the flooring and give you a discount unbelievable old school business highly recommended..

Tip for consumers:
Highly recommended

Products used:
Vinyl flooring 100% waterproof

Service
Value
Shipping
Returns
Quality
Thumbnail of user naomip61
3 reviews
0 helpful votes
May 26th, 2023

My first experience and visit with FlooringKing. I had the privilege of meeting the owners. I felt as if I was with family. They were very professional, caring and courteous people. I loved their wide selection of inventory. From tile flooring, porcelain, ceramics and laminate flooring, just to name a few and different sizes. They even offered a discount on my product which was already priced very reasonable. I love the owners and their establishment. It's a rare find, merchants who actually care about their customers as they do. I will visit it again for my flooring needs. I rate them AWESOME with 10 Stars!

Tip for consumers:
Even the warehouse clerk (Poppy) was wonderful. He's 68 yrs old and he loaded 21 boxes of flooring in 5 minutes. He was exceeding excellent, and it was a pleasure speaking with him today. It was just a very pleasant experience. I am very pleased that we chose them for our flooring needs.
Thank you Flooring King!

Products used:
I purchased Briar Hill Laminate Flooring

Thumbnail of user jackm1077
1 review
0 helpful votes
October 11th, 2021

I searched for months looking for the perfect vinyl flooring for my home, my search ended 5 minutes into my visit at Flooring King Fort Myers. Their selection was amazing and their brands were impressive. They sell big box store brands at a fraction of the cost with no hassle and no hidden charges! The customer service was impeccable and follow up was impressive. I HIGHLY recommend Flooring King Fort Myers for all your flooring needs and can't emphasize enough how very pleased I am with my purchase... thank you Jack & Alisha!

Service
Value
Shipping
Quality
Thumbnail of user johnm3929
1 review
0 helpful votes
December 13th, 2019

I was skeptical about the price, and if it was true, the quality of the work. I never actually believed that they would honor $1.99 per foot completely installed, but they did and the quality of the product and installation was EXCELLENT! Here's what I got. 1200 sqft of nasty carpet, pulled up and hauled away, tack strips removed, bare floors cleaned. Next they laid down the underlayment and laminate floors, and finished with 1/4 round trim around the entire perimeter. The total for everything was only $2650 and they finished in one day! I honestly don't think I could have purchased the laminate and underlayment for that!

Thumbnail of user lisan33
1 review
1 helpful vote
July 21st, 2014

Flooring King has laminate wood flooring for 75% off! They have super cheap options for Do-It-Yourself flooring as well and have over 430 colors in stock to choose from. They have over 20,000 happy customers and now I am one of them!

Thumbnail of user jackd132
2 reviews
10 helpful votes
April 6th, 2017

I have been working with this company for a very long time. I referred him customers for as long as I remember. You deal with the owner directly, who bends backwards to accommodate your needs. They are always on time, very responsible and there is no one else out there that can install the floors the way to these guys do. I highly recommend this company to anyone that's looking for laminate wood flooring.

Thumbnail of user danv361
1 review
2 helpful votes
November 1st, 2021
Verified purchase

In over 25 years of being a home owner in South Florida, I have never encountered a more deplorable home improvement experience involving a negligent retailer and floor installation company than FLOORING KING. If it was possible, I would have left ZERO STARS. All the company and owner (Antonio Sustiel) apparently care about is making a quick buck off the sale of their imported Chinese laminate wood floors. When complaining over the telephone to Mr. Sustiel, he used derogatory and profane language to me.
When it comes to the actual installation job and details of putting the floor in, they are worse than an absentee landlord. I made the mistake of paying them 100% upfront for the flooring materials and was instructed to pay the installers when the job was completed, "ok, no problem" I said. At my request, the installation date of my floor was made two weeks after the material purchase, which gave them plenty of time to schedule and plan the job.
To begin, Flooring King does NOT utilize company employees to install, they "sub out" the installation to 3rd party individuals that are poorly qualified and the majority of them do NOT speak English (at least the individuals that came to my house). So, explaining the finer details of the job was next to impossible. Even after explaining the important details to an English speaking manager regarding floor leveling, door transitions, caulking, etc., they were routinely ignored. As a result of this subbed out mentality, Flooring King has zero quality control. It's up to the home owner to navigate and negotiate any problems due to shoddy workmanship.
Now the torture begins, on the day of my installation, three non-English speaking men came to my home and looked around for approximately 30-40 minutes but NEVER come back to do any actual job. The manager tells me to "speak to Rodin", but Rodin NEVER answers his phone and will only return text messages at his leisure. Later that evening, I am NOW told by Rodin to expect a visit from a "Pablo" who will do my job, except that Pablo ALSO passes on my job and tells me: "you should cancel your order with Flooring King... they have cheap material and bad installers... you should have read the negative reviews."
At this point, I know I'm in big trouble, but they have already been paid in full for the material. Later that day, I receive a third visit from a third contracted Flooring King installer who finally delivers the material and promises to come the "following Monday" (two days later) to install. Keep in mind, I intentionally scheduled a Saturday (weekend installation) so I could be present, as I work during the week.
To further summarize the misery, I was promised a one day install that took FIVE DAYS and the job was NOT completed to any minimum level of tradesmanship. After so many delays, the installers promised to be done on Thursday, then they promised to be done the following day (Friday) and then they promised (again) to be done the following day (Saturday), but did NOT show up Saturday, which meant my house was a complete disaster, inside and out, for a Sunday night Halloween gathering.
Furthermore, the final install has enumerable poor cuts exposing OPEN JOINTS and VOIDS in the floor and base boards. The installers destroyed my existing base boards that were supposed to carefully removed and re-installed (as per the sales agreement). I had to spend an additional $600.00 on the purchase of new baseboards to replace the ones they ruined and now I have to paint them. Additionally, the installers made a horrendous over cut on my custom baseboard for the kitchen island that necessitates the purchase, painting and installation of all new molding.
The installers refused to put back closet doors they removed. And during those five miserable days, the installers came late every day and mostly left early (4pm). One two separate days, only one installer instead of two installers were actually on site and worked. They never cleaned up the significant mess they left behind and refused to haul away their waste. To keep them working, I personally went to Home Depot on three separate occasions to purchase floor thresholds, finish nails, tap-con nails, caulking and drill bits. This amounted to another $250.00 out of my pocket, which they were financially responsible for.
In closing, even despite the never ending nightmare and substandard work, I paid the installers in full. If you're in the market for a new wood, laminate or vinyl floor, I would seriously recommend to AVOID Flooring King and shop for a professional company that is more responsible and does quality work.

Thumbnail of user jarrettm14
1 review
2 helpful votes
December 24th, 2016

DO NOT TRUST THESE PEOPLE WITH YOUR MONEY!
Had Flooring King install laminate flooring on 1st floor. Within weeks, floor began bulging. Flooring King refused to honor the 1-year installation warranty printed on the receipt. Flooring King owner, Antonio, told my wife to f... off! VERY rude people. Cost us $450 for another company to fix the floor. DO NOT BELIEVE FAKE 5-STAR REVIEWS. DO NOT TRUST => Flooring King, 5950 Anglers Ave, Ft. Lauderdale

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About the business

Flooring King provides a wide variety of services such as installations, repairs, baseboard, underlayment, stripping, and sealing.

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