• FlipKey

FlipKey

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Overview

FlipKey has a rating of 2.08 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlipKey most frequently mention customer service, trip advisor, and cancellation fee problems. FlipKey ranks 87th among Vacation Rentals sites.

  • Service
    10
  • Value
    9
  • Shipping
    1
  • Returns
    5
  • Quality
    10
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • And the owner and their customer service both are ignoring me.
How would you rate FlipKey?
Top Positive Review

“10/10 experience, thank you FlipKey”

Elena T.
6/29/20

I just had a wonderful experience with the FlipKey customer service. I've had no issues with them in the past but today I realized I had an automatic payment coming out by bank but it was the wrong details. I was very lucky to talk to Luca, he was such a kind and polite man, talked me through exactly what I needed to do and he stayed on the phone to make sure I had it all completed. It was such a nice experience talking to him and I do hope that if I have an issue I will get the pleasure of getting his help again

Top Critical Review

“Worst support service ever”

Charles P.
1/15/23

Was renting my villa in Phuket through TripAdvisor/ Flipkey. Needed to cancel ne rental because my villa was being sold. Could not pay their cancellation fee online: their app was turning down my payment and systematically ask me to call their customer service. I tried to pay more than 12 times on different devices: mobile, ipad, computer. Same results. In the end spoke to their customer service. Asked me to give my credit card confidential code over the phone which for obvious safety reasons, I refused to do. Then asked me to make an international bank transfer: they were unable to give the proper bank details (no account number, no full name of beneficiary). In the meantime, they were not canceling the rental which mean that their client deposit was not refunded, and the client was prevented to make other arrangement. In the end, they terminated my access to the app, ending a multi year relationship with no incident so far, for the non payment of a cancellation fee which I was very willing to pay if their system add allowed me to proceed online. Useless. I would have rated them below 0 if it had been possible. Owners and renters: avoid them!

Reviews (139)

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Reviews that mention popular keywords

customer service (34)
Thumbnail of user maryk45
1 review
20 helpful votes
October 10th, 2013

I found tripkey through trip advisor and at first it seems like a great site. You can find rental properties for less than what you would pay at a bed and breakfast. I was looking to stay at Carmel, CA or nearby in Monteray or capitola areas and they did have entire 4-5 bedroom homes available for what I could only get a single room at a B&B. I was close to estatic upon finding this out. Then here comes the part where tripkey is a next to useless website. I had to contact the owner myself and arrange the stay. They have this form you fill out and the owner is supposed to contact you but I never heard from anyone. I have no idea what happened or if anyone of them received my information to call me. How can you plan a trip without a secure confirmation? I think this site is good in theory but they need much more time to really get the owners on board for this to really work. I would prefer to just pay tripkey and have the home secured for my use. In the meantime there are better places to rent a home than tripkey.

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