• Flipkart

Flipkart

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Flipkart has a rating of 1.41 stars from 989 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 700th among Marketplace sites.

  • Service
    398
  • Value
    381
  • Shipping
    377
  • Returns
    366
  • Quality
    362
Positive reviews (last 12 months): 3.6%
Positive
6
Neutral
1
Negative
160
489
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Tried to contact customer care but no response they don't receive calls.
  • Nykka has now a competitor in bad customer service... FlipKart!
How would you rate Flipkart?
Top Positive Review

“Fake E-Commerce in India market”

Tanuj C.
10/28/23

There is no option to give less than this. Very cheep and creep company, I haven't received any response from them since last 6 days. I don't know how irresponsible they are. They were not able to fulfill customer orders? I ordered 6 items from 17 days ago, and promised date was 17, but still those items are there hub and they did not acknowledge that mistake and also did not give delivery.

Top Critical Review

“4 wireless headphones delayed more than 4 days and delivery boy asking for the OTP earlier.”

Sarwar A.
2/2/24

One of the worst online site in India delivery boys are completely fraud even you give ur real address they would not come, if you tell them to come my address they won't come earlier they ask for the OTP. I ordered 4 Bluetooth headphones from my friend's flipkart app and paid online of Rs 7100 but they didn't give a single one and they delayed 4 to 5 day in bihar finally I cancelled 1 amongst 4 now delivery boys is telling maybe he is not sure that he would deliver the product tomorrow or not. That was for gift to someone I personally recommend don't trust this flipkart anymore even though I will never purchase anything from this website in my entire future. $#*! you flipkart.

Reviews (989)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (186) customer service (104) customer support (66) delivery boy (41)
Thumbnail of user arjunv4
1 review
1 helpful vote
May 28th, 2020

1- UNABLE TO OPEN CAMERA, YOU HAVE TO RESTART PHONE THEN CAMERA WORKS.
2- CAMERA QUALITY IS NOT GOOD. NOT BRIGHT CAMERA, FRONT ALSO NOT GOOD
3-DISPLAY QUALITY IS NOT GOOD. WORST DISPLAY QUALITY.
4- IT FEELS LIKE YOU ARE USING A THIRD QUALITY PRODUCT
5- TOUCH RESPONSE IS NOT SO SMOOTH AS COMPARE TO ANY OTHER PHONE
6- SHARE-IT DOES NOT WORK IN IT
7- YOU CAN'T SCAN QR CODE OF ANY APP.

Thumbnail of user ashwinik10
1 review
0 helpful votes
March 4th, 2020

Request to all customers don't purchase anything from Flipkart. Being a privilege customer not proper response...

Thumbnail of user poojas101
2 reviews
1 helpful vote
May 26th, 2020

Such a bad quality product. Not satisfied with the quality of the products. The response towards customers is not good.

Thumbnail of user amishb2
1 review
1 helpful vote
October 18th, 2020

Never paid amount before delivery, I already paid from credit card, still my delivery not come. Customer care no. Never given answer.
U cont. Written email but nobody reply status.
If time given that time not come, if we checked n seen status only paked still waiting for shipping. Atleast all major city customer care no. Have, what happened to our delivery at least we know...?

Thumbnail of user rameshy1
1 review
0 helpful votes
June 13th, 2020

I order refrigerator they not deliver on time and when they come they ask extra money delivery charge very bad service

Thumbnail of user princem60
1 review
0 helpful votes
January 10th, 2022

Hum jab bi Apne order kya hai ye kbhi bi APNI delivery time or nhi krta hmesha late krta hai, enkonkya pta ki hme kitni emergency Hoti hai Apne order ko Lata hwa, Maine jab bi order kya hai hmesha hi enki delivery late Hoti hi,, or beshram kah deta hai ki hum apki or kya help me skta hai

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashutoshk9
2 reviews
0 helpful votes
May 28th, 2020

Very bad experience Flipkart is giving wrong product, they send the wrong and defective product to customers.

Thumbnail of user kavithaas
1 review
0 helpful votes
July 8th, 2021

I just want to place an order immediately when went to buy now Option it went for login. K fine. Asked me the password since long time back I forgot it. I called customer care 2 time s. They gave me the solution still IAM unable to login in. Iam asking the management people Y is it so complicated just to login. If I try get the OTP n get again the page is logging as a new page. For 1 hour I struggled for it n of course I got fed up n dropped the idea of placing the order through Flipkart. If you don't resolve such things you will loose valuable customer s. That's y I think for long time I had not used Flipkart due to so many issues in just logging in. People don't have much time to struggle with all these things. That's y I left Flipkart few years back. Today again I got a very bad experience. Pls do some better changes when people are willing to come to your place. Pls respect the customer time which is the most important thing. Thankyou..

Thumbnail of user abdulganis
1 review
0 helpful votes
May 18th, 2020

During lockdown i ordered mobile. My ordered reached to nearest hub on 6th may. As per govt notication till 9th may it was permitted to supply non essential goods. But they have still not delivered. On 18th may please visit Amazon site they are showing we are delivering non essential in pincode *******. Then why can't Flipkart fo the same. They r also offering some good think we can even collect from nearest hub with showing proper identity. Flipkart should also try this. It is very bad part from Flipkart service

Thumbnail of user rahulk257
1 review
0 helpful votes
July 7th, 2020

In many of my orders through flipkart I received either different color it different item altogether. How can they are so irresponsible. It is very frustrating to keep returning the item for these kind of silly mistakes. Also the return is too slow.

Thumbnail of user navnitk
1 review
0 helpful votes
August 20th, 2022

അയച്ച =*******_. *******. ഈ ഫോട്ടോയിൽ കാണണ ചപ്പകർ ഫതളർ 4-5 വയസ് jomput അയച്ചത് ചെറുതാണ് എനിക്ക് വേണ്ടത് വലിയ dress 10 വയന്റെ ജയും ട്ട അയച്ചു തരണം നിഷെ തന

Products used:
അയച്ച =70618. 80908. ഈ ഫോട്ടോയിൽ കാണണ ചപ്പകർ ഫതളർ 4-5 വയസ് jomput അയച്ചത് ചെറുതാണ് എനിക്ക് വേണ്ടത് വലിയ dress 10 വയന്റെ ജയും ട്ട അയച്ചു തരണം നിഷെ തന

Service
Value
Shipping
Returns
Quality
Thumbnail of user muneebn
1 review
0 helpful votes
October 23rd, 2020

I Tried to order Lenovo as soon but it simply showed that the product is unavailable in my area! Big Billion Scam

Thumbnail of user akankshas15
1 review
0 helpful votes
May 26th, 2020

From my experience, the product quality was not good. Not Happy! Expected a good product but 2 times my experience was very unsatisfactory

Thumbnail of user munipalles
1 review
0 helpful votes
November 3rd, 2020

I earlier wrote regarding replacement and refund for ikall k320, they might have seen review here or on their site itself, they themselves phoned me then and assured refund. Lastly they picked up my phone and the next day they refunded my amount. At last after so many times calls and lastly writing review this happened. Thanks for review sites.

Thumbnail of user tyagineetu16
1 review
0 helpful votes
April 17th, 2023

Flipkart has provided the forged product. I will never recommend anyone to buy from Flipkart. This is the worst experience from Flipkart

Service
Value
Shipping
Returns
Quality
Thumbnail of user reetav
1 review
15 helpful votes
March 15th, 2020

I have to buy lahanga choli on flipkart, they delivered product at my door step but the product quality is not good as I aspect that is why I want to return it but they didn't picked up package. Flipkart just behave like unprofessional. Without people and customer they can't do anything. Flipkart going down day by day. It fall down and place on 65 position on e-commerce business.

Thumbnail of user niranjank1
1 review
0 helpful votes
July 7th, 2020

OrderNo. OD**************. For Charmis Deep Nourishing Cold Cream VITAMIN A, C, E (4N x 58ml) (232 ml) which has been marked delivered to me in status, has not been delivered to me till date. The concern raised with CC by chat (option to call, mail to Customer care has been removed by the Firm in the name of Covid Care response) since 3rd of this month has not yielded any result, in fact there is no response at all. The review and rating I have raised in review section of Flipkart has been Flagged (does not fully conform to our internal guidelines). The Firm is only postponing the issue without any resolution. This Kind of behavior is not expected from the firm that too for old customer like me.

Thumbnail of user sunilr51
1 review
0 helpful votes
October 16th, 2022

Started their journey for becoming another Naaptol and Snapdeal. Really disgusting. Sending defected items and rejecting returns or replacement. Now working as agent of cheap products sellers.

Products used:
Dining table set and gate lights

Service
Value
Shipping
Returns
Quality
Thumbnail of user pranavs19
0 reviews
0 helpful votes
January 10th, 2022

Flipkart experience is very disappointing. Would use it only if Amazon is not able to offer the required product. Would had been happier if Flipkart was as customer centric as Amazon allowing two equally good options to us as customers. Really disappointing!

Tip for consumers:
More prominent listing in Google search

Products used:
Supplement

Service
Value
Shipping
Thumbnail of user rampurawalam
1 review
0 helpful votes
October 5th, 2021
Verified purchase

I recently purchased Samsung F62 from flipkart and had opted to give away my Redmi Note7 as offered by flipkart' buyback policy. The value for my old phone after IMEI verification was INR 5400/-, and I paid rest of the amount online while placing the order. However, when my new phone arrived and I handed the old one to the delivery guy, he started looking for any possible scratch or damage which he could not find. In the beginning the delivery agent alleged that there is chipping in my phone near charging port, when I asked him to show the chipping he alleged that the chipping was a mistake rather my phone is bent, however he was unable to show the bend too. He asked me to pay another INR 2800/- in cash if I wanted to give my old phone, which I refused.
The whole event seemed like the delivery agent wanted to find any defect in the old phone, on failing to do so, he alleged about something which, again, he could not prove.

Products used:
Mobile Phone

Shipping
Thumbnail of user pinkyc11
1 review
0 helpful votes
October 7th, 2021
Verified purchase

I am a plus user and I have purchase iphone from flipkart on 2nd oct and they gave me delivery date of 4th oct but till today I didn't received my product. On 4th expected delivery date changed to 6th oct and today is 8th oct. Called many times to customer care but they always says sorry for delay will get my product ASAP but I am keep on waiting till today. I don't know when will I receive my product. If they cant deliver on given date they don't need to mention that date because it's like playing with hopes. Whole day we are waiting for the product and eod we received message for not deliver. Really upset.

Thumbnail of user bhawanis6
1 review
2 helpful votes
February 29th, 2020

Using Flipkart since long, but first time service goes worst to worst... no one taking ownership to solve costomer problem... blem on delivery guy... even they don't give the delivery guy details... only apologise and asked to wait... you don't believe promise date of delivery of 24th. Waiting till 29th than to they are not when the product will reach... some funny update on trace... attached pic..

Thumbnail of user jigss
2 reviews
0 helpful votes
August 9th, 2019

The durability of the accessories and most of the electronics are really cheap, I don't like the quality tank goodness I just buy 1 item once and that was enough for me

Thumbnail of user raazk4
1 review
0 helpful votes
December 1st, 2019

Flipkart customer care helpline number *******313 Thanks for your support dnnddnbddndnxn dndndbndndnddndbd dnddndbbd dndndbndndnddndbd dnddndbbd dndndbndndnddndbd dnddndbbd dndndbndndnddndbd

Thumbnail of user jitendrak27
1 review
0 helpful votes
July 18th, 2021

I have just got the ordered Ubon Turbo car Charger.The condition of this seems like this is very old. M very disappointed with this. Pls find pics of the same.

Regards
Jitendra
*******991

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

How do I know I can trust these reviews about Flipkart?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Flipkart?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business