FlightNetwork

Generic website and poor customer service. We needed to change our flight and after we asked them for options to change the flight (we were flexible) they looked up 2 dates which there were no availability and proceeded to tell us that we couldn't ask for more then 2 dates to change our tickets too... Great policy for the customer service team to follow. Shouldn't you tell us this before we ask for a date change. We ended up cancelling the flight. Took us 4 phone calls to cancel the flight. The first 3 times we called the line dropped when they put us on hold for 5-6 min.

Flight prices were okay. I paid for multiple seat selections and never got any of them. No refund!

Their tickets are cheaper and everything will be ok IF you will have no late flights or cancellations with the airline. Any change you will make with flight network will incur some fees and lot of time spend.Try to deal with airline when your flight is cancelled or rerouted do not call flight network. I had starting flight delayed for next connection and I spend days w flight network to make rescheduling and nothing happened.Luckily I found an airline customer service at initial departing airport that rescheduled my flight after 2 days of phone calls free of charge.With flight network I was send to several department for couple days(I called them maybe 3-4 times a day and spend hours) and all their costumer service is based in India.Do yourself a favor book a little expensive directly w the airline to be happy with flight network you might have ugly surprises and waste of phone time.

I found the platform nice and easy to use. However, when it comes to getting support the team is not friendly and neither helpful. There is room for improvement right there.

Flight Network sold me a flight itinerary that doesn't adhere to the rules and regulations of stop-over countries. As a result, I almost missed my flight. I booked an itinerary from Shanghai to Cairns and there are connecting flights in Hong Kong and Papua New Guinea. The latter, however, doesn't allow for transit that exceeds EIGHT hours. Flight Network's itinerary had me there for TWELVE hours. It was for this reason that I found myself at Shanghai airport having completed all declarations, the vaccination certificate (AND TRANSLATION), etc., crying, running through customs and finally running for my gate. I am very disappointed with the UNRELIABLE service rendered by Flight Network. When booking, one assumes that the flight itinerary they purchase is one that adheres to the rules, etc.

The tickets can be cheap, but it's impossible to connect with this company if you have a problem or want to make a change. I held on an overseas call for over an hour and still didn't get through. The worst thing is they stop the music every now and again and you think you've got through but there's yet another recording. Awful.

Their policy is to answer emails within 3 days. AVOID.

The first time I booked I received messages that my credit card needed to be verified. I called my bank and they said it is Visa's job to secure info, not this website's job. Skeptical the messages might be scam, I didn't respond. My booking was cancelled and I received a voice mail from flight network to use a different email address because the domain I was using was "suspicious." This sounded suspicious to me but I did it and booked the ticket. So I think I have plane ticket but I'm not one hundred percent sure. I got an email from Ryan air in a language I can't read and it appears to be more charges. Strangest online experience I've ever had.

A local flight from Melbourne was cancelled, Flight Network sent me round in circles sending emails in which they said to wait 10 days for a refund to original credit card. Refund never arrived and after multiple calls and emails, this company is wearing me out. Do not use Flight Network and report them to you local Member of Parliament if you see them offering booking takings online. Rogue companies such as this can depart Australia as far as Im concerned. Fraudulent Company. Do Not Use
Only want back what I paid for and never received.
Im writing to my local Member of Parliament about this serious breach in a consumer law area. Im hoping ACCC can look into their business dealings.

I booked my tickets to Canada from Australia and didn't have a good service.

Also again I tried to book a flight and they have taken a lot of money from me. I am trying to call them NO one is answering. Very poor service.
Do not recommend it at all.

There was some strange stuff in my edocs, so I phoned to learn what it meant, but I was put on hold for 45 minutes, and then gave up. I then phoned again, pretending that I wanted a new booking, as that often gets a call priority. But after 20 minutes, still no response. Your phone lines are impossible to reach -- don't you have a single customer service rep? I'm now beginning to wonder if you exist at all. I did check my reservation with Iberia, and it seems to be there. I only wish that you were.

HI, I was sent through to your site from Jet Radar. I made a booking through you for Air Asia. However I was not able to access the e-ticket afterward. I wasn't able to select to add baggage and since making the booking I haven't had any luck going through the air asia site to enter the booking number to access the booking to add this. Very frustrating. I would like to cancel the booking if I cannot add baggage before taking off.
Thank you
Jacquilene

Ok so the good...
They really do seem to offer the best prices by finding some strange routes and really cutting their profit. But it comes at a different cost...
Here is the most important thing to know... You need to review and re-review and then do it one more time for good measure before you hit that book button. One mistake and it will cost you, and use up any and all discounts that you made over the last several bookings. Why does this happen you might ask?
One: The try and nickel and dime you for every additional service -- and there are alot of them to uncheck.
Two: the website is a mess and it refreshes alot. So you need to make sure you have all your information correct and even if you typed it in correctly it could have changed by the end when you are unclicking all the extras. So as I said before: check everything again before you hit purchase
Three: I'd check at another site like a kayak before you book here. It's hard to customize your search on this site.
Four: If something is incorrect (despite all your checking) Call right away and maybe you can catch them before it actually books.
Five: Sometime even after booking they will send you a note saying it did not book and then you have to do it all over again...

If you can handle this and it's worth saving a few dollars then try it out... At your own risk. You will either be happy you saved or miserable that you got caught up in its website snafu. Good luck!

I got to FlightNetwork via Skyscanner and was happy with the price and booking process. BUT, then i needed to change the return flight. Of course i expected to pay a charge to do so, but it proved impossible to contact them to make any changes. Result, return leg forfeited and an expensive one-way flight booked. I WILL NOT be using them again, would rather pay a little more with someone else.

I would click on the 'next step' and nothing would happen. After waiting an interminably long time you've got to decide if the process is just slow, your computer is frozen, or you just need to start over. Took me an hour to book a flight.

First off, these reviews are probably skewed more positively than they would be since Flight Network only sends people here if they click on the positive link on their follow up email.

They lie when they say you'll pay more if you add luggage later with the carrier. That's before they add their ridiculously high mark-up on adding luggage through them.

Be sure to check the total (way at the top of the page) before clicking pay, as they'll add fees for stuff that doesn't look like it costs money. For instance under seat picking, if you choose the "try to seat us together" option (as opposed to the "pick your seats option"), they'll still charge you. You have to just ignore the question and don't select anything.

If you are booking with a foreign carrier, they'll show the price in your local currency but you'll actually get charged directly by the carrier in their currency, so you can end up paying more than displayed if your card charges a f/x fee (usually 2.5%). This is buried in their terms of service but not displayed anywhere.

There are also a ton of restrictions and caveats around their price guarantee, though I have been able to take advantage of it a few times.

By respnsabilidad of the company could not obtain a ticket with the best price:

"This email is to advise you That we are not reliable to Proceed with your reservations Flight Network due to not having a ticketing agreement Between Avianca Airline and Tame Airline. Your credit card and charged Average User esta reservation has-been canceled"

Booking reference *******

This is with reference to the booking no above. My original booking was made on 12/28. We noticed and error and requested to change the itinerary immediately within the next hour. The change was finally communicated via email 1/5. The problem is that I have not received an official confirmation from flight network. I cannot see my updated itienary when I log into my account. I cannot see my flight booking when I try and locate it on the Air Canada Vacations using this booking ref number either. Nor am I being able to use the price drop option that I signed up for (I recorded a drop of $200) as my itinerary that on my account is still the old one.
While the staff (Shan and together) have been helpful they have been unable to resolve this issue. At this point my confidence is very low in flight networks ability to resolve this. I would like somebody to call me within the next 48 hours with an update. Failing that I will ask my credit card company to block this payment on account of services not provided.
Thank you
Sujit Tolat
*******420

Here's some things that could be improved:

When on the booking page, there should be a extra section, perhaps like 'checkout' where you can confirm the finer details of your booking. I pressed 'book' and I didn't realise there wasn't another page for me to double check. Luckily... it was all okay.
But I had a panic moment when I wasn't able to find the details of my baggage allowance, 'Contact your airline' doesn't help me much, because I am in Australia. And it was a little while before I discovered this company is in Canada (it was a pop up I decided to follow).
On that note, it probably needs to be stated a littler clearer what currency I am paying in- the dollar sign, I assumed was Aussie Dollar. But instead it was American... on a Canadian website.
I wanted to talk to someone to confirm, and something I fine extremely helpful in these cases is a 'Contact Us' button. But I couldn't find it. I could call you... but you should check out our international call rates in Australia... it's literally cheaper for me to fly to Canada and talk directly to someone for 15mins-1hr.
A few sites have a chat box which proves super effective in confirming a few things.
Lastly, I have 5 emails from you guys already, and I'm not sure which one I am suppose to use when I want to board/check in my flight. And apparently one email is still coming?
Anyway, it was okay. But there's room for improvement.

I cancelled a foight within 24 hours of booking. I paid an additional $52.50 to cancel my flight. I did not get a email confirmation that it was canceled until I called back 4 times and was put on hold everytime. I have still not been refunded the $1395. 00 owed to me. I have sent 5 emails to customer service and they havnt had the decency to respond once. Whats worse is I think they refunded someone elses card! I keep getting service from their subpar call center (based in the phillipines) who keep telling me customer care will call me within 24 hours which they never do! Be carefull with this company! BEWARE!