• Flighthub

Flighthub

Overview

Flighthub has a rating of 2.22 stars from 5,042 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flighthub most frequently mention customer service, credit card, and cancellation fee problems. Flighthub ranks 251st among Plane Tickets sites.

  • Service
    651
  • Value
    611
  • Shipping
    245
  • Returns
    502
  • Quality
    552

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 1%
Positive
1
Neutral
1
Negative
97
151
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What reviewers want you to know

Positive highlights

  • I checked some flight booking sites but Flighthub was clearly and easy to look and booking process was simple and fast.
  • Great overall experience with nice airline flight options and very reasonable pricing!

Critical highlights

  • No one help to change the flight.In future I will never book flight through flight hub.
  • I do not recommend using FlightHub due to their very poor aftersale customer service.
How would you rate Flighthub?
Top Positive Review

“Easy to navigate”

Neil R.
10/4/20

Easy to navigate. Are usually dislike these sites because it's hard to change your dates and move back-and-forth without starting all over again from different cities. This one was very easy. And I double check the price is against other sites and it was as cheap or cheaper than any of them.

Top Critical Review

“Don't use this service”

Amada M.
1/30/24

Book directly with the airline, that way if your flight is canceled you get all of your money back. FlightHub is refusing to refund me my seat selection fee for seats that are no longer available to me. I called Delta and they said they did not charge a fee for selecting seats, so the fee is strictly FlightHub. Such a scam, don't use this service.

Reviews (5,042)

Rating

Timeframe

Other

Reviews that mention popular keywords

flight hub (784) customer service (737) credit card (227) air canada (86) return flight (86) booking process (56) flight options (48) book flights (174) flight times (56) booking flights (174)
Thumbnail of user jinyued
1 review
1 helpful vote
March 1st, 2020
Verified purchase

Website is easy to use for booking. The booking process was very smooth. At my first booking, the price I was interested went up after I clicked purchase, which was disappointing. I was glad I found another booking though. Also, the cancellation policy was not very clear to me. After calling, I learnt that the cancellation protection was only for the first 24 hours of purchase, which was fine, but the website could've stated that to avoid confusing.

Service
Value
Quality
Thumbnail of user youngkwangy
1 review
0 helpful votes
February 28th, 2020
Verified purchase

It was first time using flighthub to book a flight to travel. So far so good. Very straight forward and easy booking system. Not complicated at all.

Thumbnail of user alexandras142
1 review
1 helpful vote
March 8th, 2020
Verified purchase

My experience with booking my flight was relatively smooth. A bit annoying that whne I click to get more details on something it refreshes and removes the information I type in. Otherwise, can't say no to booking with flight hub! Though I still get a bit nervous that I'll show up and won't have a seat which happened to me last year despite confirmation and payment going through. Hope that was a one off! Otherwise would be 5 stars

Thumbnail of user elenag99
1 review
0 helpful votes
March 1st, 2020
Verified purchase

After watching the prices of my trip for a couple of weeks, I felt pressured to make a decision before prices rose or seats were taken. The price was no better or worse than other places we could have gone, but this site takes out some of the research steps and makes booking convenient. Still, you are hooped if you need to make changes or adjustments since the cheapest seats usually do not include those privileges.

Thumbnail of user laures6
1 review
0 helpful votes
March 11th, 2020
Verified purchase

I've always got the best deal with FlightHub. The only negative point - but it concerns the whole industry - is that everything is becoming an option: luggages... and the insurance options are really written in a way to push you to buy but then if you read between the lines you're disappointed. I wish companies weren't trying to trick us into buying things we don't need...

Thumbnail of user moatazk
1 review
0 helpful votes
January 20th, 2020
Verified purchase

I have used this travel site few times and it is always the same great service and Prompt response. Thank you for the good work

Thumbnail of user marial988
1 review
0 helpful votes
June 6th, 2020
Verified purchase

I am a moderate traveller. I have come to rely on Flighthub for my ticketing. Its a simple, step by step process for booking tickets. They have had my back in the past. The only suggestion to improve their site thar I would give is, that for some reason, if you research your trip a few times and then go to purchase the ticket it does not accept the payment method you choose. It can get frustrating.

Thumbnail of user maryjeant
1 review
0 helpful votes
June 9th, 2020
Verified purchase

Navigating the site was easy. I was happy with the price I got for flights but didn't realize that booking a basic economy ticket you have to pay for a carry on bag. I've never had to pay for a carry on bag ever, other than that I am satisfied with the booking. The true review will be after I take my trip to SC and back in September, then I will see if all goes well with airline and travel.

Thumbnail of user ronaldy35
1 review
0 helpful votes
February 26th, 2020
Verified purchase

Good price for short notice flight. Easy to see all the options and select the best itinerary

Thumbnail of user abhishekb17
1 review
1 helpful vote
February 14th, 2020
Verified purchase

It's good but could be better. Website automatically signs you up food manulife which is super annoying.

Thumbnail of user genevieveh11
1 review
0 helpful votes
March 10th, 2020
Verified purchase

Easy to use, cheaper flights, for a lower price. Just make sure you leave early because flight times not always right.

Thumbnail of user charlenrl
2 reviews
0 helpful votes
March 12th, 2020
Verified purchase

Booked on line couldnt print my reservation or find my booking agency later, after completion of purchase haven't been able to find any current flight info regarding health issues

Thumbnail of user mehdia13
1 review
0 helpful votes
February 13th, 2020
Verified purchase

I was searching for more than two weeks to buy a ticket for my destination and visited many similar websites. The good thing for the Flighthub is that you get the best rate and have a well-organized support team. The price alert is very good one and I will consider to purchase mu future tickets.
Thank you Flighthub team

Thumbnail of user marinad42
1 review
0 helpful votes
January 21st, 2020
Verified purchase

Found the cheap tickets, but when asked to select seats the price screamed up by $ 150! Do I need to pre-select my seats? Do I need to purchase them in advance? Could not find an answer to my questions. I opted to NOT select my seats. It doesn't matter to me if I am sitting with my travel partner - at that hour of the morning, I plan on sleeping all the way to my destination

Thumbnail of user brianl680
1 review
0 helpful votes
January 10th, 2020
Verified purchase

We only just booked for our July trip. Took about 5 minutes and got a great rate booking early. Will let you know more as the date gets closer.

Thumbnail of user vivianec3
1 review
0 helpful votes
January 16th, 2020
Verified purchase

When you apply some filters for morning, day, or evening flights, they don't always apply. Other than that, good site to use.

Thumbnail of user marissam93
1 review
0 helpful votes
March 9th, 2020
Verified purchase

The site for the most part is very easy to use and navigate. I like that it updates your results every so often and gives you suggestions.

Thumbnail of user rebeccat224
1 review
0 helpful votes
January 25th, 2020
Verified purchase

I have booked with FlightHub before, and every time I compare prices they always seem to find the best. Then again I've never had to deal with an issue (missed flight etc) So I can't speak on behalf of their customer service department

Thumbnail of user keithg196
1 review
0 helpful votes
January 5th, 2020
Verified purchase

Travel agency was Very pleasant on the phone, she helped my husband and I to fixed some problem online that I made mistake of.

Thumbnail of user saraht431
1 review
0 helpful votes
March 4th, 2020
Verified purchase

Most flight searching site allows for cancellation within 24 hours without having to pay that extra insurance for $19.99 (i. E. expedia, orbitz). Would be nice to see you offer that too

Thumbnail of user pongpongf
1 review
0 helpful votes
February 5th, 2020
Verified purchase

Cheap price flights expired so fast before I try to pay, but it was easy and fast searching.

Thumbnail of user taniaw131
1 review
0 helpful votes
January 10th, 2020
Verified purchase

Was asking for a flight change of time and agent wasn't able to work around policies despite booking only being made a few hours prior.

Thumbnail of user alainl28
1 review
0 helpful votes
February 20th, 2020
Verified purchase

What i love the most about Fligthub is that you have choices of dates. It is very convenient to know the price a day before or after

Thumbnail of user nadiap21
1 review
0 helpful votes
February 7th, 2020
Verified purchase

The only thing that would have made my experience SO much better, is if there was an option to add passengers. Because there was no way to do this, I had to buy two of my tickets separately. If I had a way to add my second passenger in while I was purchasing my ticket, then I would have rated this a 5 star experience.

Thanks for taking the feedback!

Thumbnail of user philippeh13
1 review
0 helpful votes
February 28th, 2020
Verified purchase

Solid prices and options, but a little heavy-handed with trying to force you to buy their add-ons

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From the business

Cheap Flights is what FlightHub.com is all about. Save big on airfare, airline tickets and hotels. A great way to get cheap deals.

Company Representative

Thumbnail of user markk83
Sarah C.
Customer Experience Specialist
Typically does not respond to reviews

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