• Flight Club

Flight Club

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Overview

Flight Club has a rating of 1.36 stars from 398 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flight Club most frequently mention customer service, wrong size, and air jordan problems. Flight Club ranks 130th among Athletic Shoes sites.

  • Service
    211
  • Value
    204
  • Shipping
    211
  • Returns
    169
  • Quality
    181
Positive reviews (last 12 months): 8.7%
Positive
4
Neutral
0
Negative
42
228
See all photos

What reviewers want you to know

Positive highlights

  • I would recommend Flight Club if you wanted to order hard to find shoes.

Critical highlights

  • Their customer service sucks they messed ovsr my order and fault me because of it they wouldn't refund me my money.
How would you rate Flight Club?
Top Positive Review

“I LOVE THEIR SHOESDUEHE”

Kamren F.
2/9/23

My dad had ordered me 3 pair of sneakers from this website and I can say that I am deeply impressed and surprised. People who are writing bad reviews are fr trippin bc flight club is one of the most authentic shoe website ever they sell top notch shoes and their service is amazing. You only pay extra if you want them to go through an authentic verification check to make sure they're real! Over all this review is great

Top Critical Review

“DO NOT BUY SHOES FROM HERE”

Ashley S.
12/13/23

I ordered a shoe from this $#*!ty company the cargo khaki mystic red I went through the process 3 times making sure I pressed the correct size I've ordered before but NEVER will again I put in for a wms 7.5 they sent me a men's 7.5 obviously way to big and they emailed that it was nothing they could do sale is final this was a mistake made on there part now I'm out $160 and stuck with a shoe I can't even fit or wear do not buy from them

Reviews (398)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (69) flight club (144)
Thumbnail of user isabelas3
1 review
0 helpful votes
December 22nd, 2020

Delivered on time for Christmas even though they had a little problem with the first item on authentication. Great customer service, responded every time. I was skeptical but now I'm a fan!

Thumbnail of user kamrenf1
1 review
4 helpful votes
February 9th, 2023
Verified purchase

My dad had ordered me 3 pair of sneakers from this website and I can say that I am deeply impressed and surprised. People who are writing bad reviews are fr trippin bc flight club is one of the most authentic shoe website ever they sell top notch shoes and their service is amazing. You only pay extra if you want them to go through an authentic verification check to make sure they're real! Over all this review is great

Thumbnail of user judek22
1 review
2 helpful votes
January 6th, 2023

About a month ago I went to an in-person Flight Club store, and got a pair of Jackie Robinsons. The dude who was helping we was extremely kind, he helped me out, and recommended many shoes. Amazing service. More recently, I ordered a pair of dark marina blue Jordan 1's and they came within two weeks, almost pristine box, and inside was a pair of brand new, un-worn, tag still on, dark marina blue Jordan 1's.

Overall, 5 star revew.

Tip for consumers:
Buy the shoes that you know you want, as I am pretty sure there are no refunds. I haven’t tried.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user adams1717
1 review
4 helpful votes
May 20th, 2022
Verified purchase

Pretty much impossible to find my Adidas style (Campus) and size (10) in spring 2022. So I took a chance on Flight Club. After I ordered I read all these reviews and thought I was screwed. Even more so when I saw my shoes were coming from China.

But hey they arrived today and yeah it's exactly what I ordered. I guess this works after all lol! (Or I got a bootleg but I'll take it)

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user kristineb145
1 review
0 helpful votes
December 10th, 2021
Verified purchase

I ordered Jordans yesterday and they were delivered today! A++ customer service and the shoes are perfect and as advertised! We will be ordering again! Thank you so much!

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user drev4
1 review
6 helpful votes
July 23rd, 2022

After reading reviews I was nervous about this order! Received my order within 7 days. Item shipped out of Netherlands. They look and feel to be legit Jordans. I compare the quality with my other Jordans bought here at Nike Town and they're the same. Overall they look exactly like what I ordered and shipping was quick. Guess it's just hit or miss when ordering online. I'm extremely satisfied!

Products used:
Shoes

Service
Thumbnail of user johnh7091
0 reviews
0 helpful votes
June 24th, 2022

My experience at Flight Club was amazing. I ordered a pair of Nike Vapor Max 2021 in a size ten and they shipped in seven business days. I was quickly concerned because reviews on the site said that shoes didn't come in time, their shoes were fake, or their shoes came used. I became even more concerned when I saw that my shoes were coming from China. When my shoes came though, they were completely legit, perfect condition, and the shoes came incredibly fast. I highly recommend buying shoes from Flight Club.

Tip for consumers:
I don't really have any tips, I just suggest that you order from this site.

Products used:
I ended up just using the shoes I bought.

Service
Value
Shipping
Quality
Thumbnail of user dawsont6
1 review
1 helpful vote
September 5th, 2021

These people came through like champions to get me my Tiffany blue air Max's.
Had read alot of negative stuff about them from other customers but take it from me you won't find better service

Products used:
Nike shoes

Service
Value
Shipping
Quality
Thumbnail of user brittanyp519
1 review
0 helpful votes
January 19th, 2023

Trinity and Abbie are the best! Stop by and let them hook you up on some knowledge. They won't disappoint!

Thumbnail of user jayo374
1 review
0 helpful votes
April 20th, 2022

Maylin was the most helpful sales associate! She's super informed with stock & went out of her way to help me out! Awesome experience!

Thumbnail of user jasonv728
2 reviews
0 helpful votes
January 13th, 2023

Thank you for the fast delivery guys an the shoes are awesome I will for sure be buying my jordans from you guys from now on thank you I've wanted these blue flints for a long time

Tip for consumers:
Buy your jordans from fight club they were at my house the next day

Products used:
Jordan flint 13 reds and blues

Service
Value
Shipping
Quality
Thumbnail of user adisonb2
1 review
1 helpful vote
December 6th, 2022

I guess I'm one of the few people who had a good experience. I ordered a pair of Nike Quest 4 for my mom, it took a while for them to be authenticated (like 3 days) but after I got a notification saying they were shipped they were here in like 2 days, so I had a good experience that doesn't mean you'll have the same experience but overall I give them 5 stars. Hopefully they've gotten better management and authenticators.

Service
Value
Shipping
Thumbnail of user robertc4621
1 review
5 helpful votes
September 10th, 2021
Verified purchase

Ordered air force 1 07 uv reactive shoes and they came in perfect condition and still in wrapping they opened them to confirm them whoop I'll order more from them was kinda hesitant due to all the negative reviews but I think u all are a bunch of complainers and try to get ur money back who knows they done me awesome..

Thumbnail of user michaelb7872
1 review
2 helpful votes
March 18th, 2022

I ordered my Nikes two days ago and yes they came from Hong Kong (Nike shoes are made in China and Vietnam), but they were at my house in Atlanta in two days. I'm not a sneaker expert, but these shoes have a lot of subtle attributes like a composite sole made from recycled rubber, tags sewn into the side, and a sherpa interior, and it is all 100% accurate. I used a damp cloth to see if the colors would run and they were stable. Stitching is perfect. I'm sorry so many people have had a bad experience, but I thought it was worth posting this so that people could see that Flight Club delivered as promised.

Thumbnail of user joannev97
1 review
1 helpful vote
February 18th, 2022

On Sunday feb 13th at 8pm pacific time, i ordered a pair of sneakers from Flight Club online. I read the reviews online after ordering and got concerned about my order- I emailed the company and they responded back every time quickly with the emails. They reassured me my shipment will be perfect when i received it- I just received my shoes today, Feb 18th. They are brand new shoes, and authentic. It only took 5 days from the date I ordered it to get to me- So never believe some reviews you see- there is nothing wrong with the shoes or company- Five star service- will recommend to others

Tip for consumers:
great company try them

Products used:
shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertb394
1 review
14 helpful votes
December 22nd, 2016

Due to the holiday call volume Flight Club haven't been able to answer the phone but its one way that you can get through to them and that is through facebook Messenger quick and fast way I hope this helps someone because I was in that same situation but I got through talk to someone get quick response and the issue I was having is over with so do the math I really appreciate you guys up there at Flight Club for taking care that problem that I was having five star

Thumbnail of user andrewp59
11 reviews
44 helpful votes
December 4th, 2014

Bought my step son his Christmas present (sneakers) from fightclub.com. Nice website, good pricing, fast shipping. An excellent experience!

Thumbnail of user marioc297
1 review
7 helpful votes
December 24th, 2021

So there's a fake fight club website out there that's getting people bad…. If your shipment says anything from overseas like Hong Kong or China I would call your credit card or bank immediately and try to cancel …. If your shipment isn't coming FedEx from New York or California you probably got scammed

Thumbnail of user ryanw845
1 review
0 helpful votes
May 5th, 2022

I bought $200+ pair of Supreme Forces they came at the exact 7-9 business days and the shoes came in good condition and looked so clean I just had to take them outside and walk in them to feel how they were I got them in a bigger size tho on accident so I stuffed it and waited till I fit the shoe better highly recommend buying from this awesome company and also watch videos aka complex to see what flight club is I might buy more from this place

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyf600
2 reviews
1 helpful vote
March 14th, 2023
Verified purchase

DON'T SLEEP ON THE FLIGHT CLUB! Their amazing! I am so shocked and confused as to how completely different my first purchase with Flight Club went verses ALL THESE bad reviews! I literally found a pair of Jordan 1's I've been wanting in my size with them and couldn't find anywhere else. Despite all the bad reviews, I decided to bite the bullet & glad I did. They arrived seriously a few days after I ordered them, in their Jordan box inside of a box. Both boxes were in perfect condition as well as the shoes. And they are AUTHENTIC! That was my biggest fear, I cared nothing about how everyone was saying the shipping was long. But boy were they wrong about that! Also the shoes were decently priced. I feel like I paid your average cost for them even when I expected to be charged so much more for these since you can't find these any where else in my size which is a 5 youth. So for now on my kids and I will always buy our shoes from them! Plus they have all the unique designs you can't find anymore.

Tip for consumers:
Trust me, they are good. Nothing like the bad reviews happened to me.

Products used:
Shoes. Jordan 1’s

Value
Shipping
Quality
Thumbnail of user jarmelb3
1 review
1 helpful vote
July 28th, 2021

I ordered a pair of Jordan 5s, and I did not have any problems, the sneakers are 100% authentic, and I am completely satisfied, Thank you Flight Club!

Thumbnail of user aliciay27
1 review
4 helpful votes
May 5th, 2021

Had great experience, went in and they didn't have sneakers my daughter has been wanting and they had her try on similar pair for size and we ordered them. We got them them week later. Fantastic! My daughter loves them we are so happy with our experience there. After reading bad reviews I freaked out but couldn't be happier! Thank you flight club Miami! And Jawuan the manager thanks for reaching out to help me track them! Will order again!

Products used:
Sneakers

Service
Value
Shipping
Quality
Thumbnail of user nickiciaf
1 review
0 helpful votes
January 5th, 2022

So far i had bought foam runners & they are 100% authentic, i had no problems with delivery, no problems with the shoe & i love them. I had bought the 700s and i just got an email saying it''s being ready to ship. I had check the ratings on flightclub and it's reallll bad, i just hope my sneakers are in a good shape, not fake, and doesnt rub out like the others.

Tip for consumers:
just always research your sneakers before getting them , i know that flightclub is located in new york , i live in jersey so the shipment was fast

Service
Value
Shipping
Quality
Thumbnail of user johnm11814
1 review
0 helpful votes
March 20th, 2023
Verified purchase

I don't usually buy from resellers but I really wanted the reimagineds and didn't hit on release date. I've read and heard mixed reviews about flight club but like I said a wanted these shoes so I went out on a limb and made my order. From the order to the processing to the shipping to the delivery flight club kept me informed and I had no problems at all. I got my shoes in about 2 weeks from order date. The box had some damage but nothing serious. I QC'd the shoe and was completely satisfied. All and all this purchase with flight club was a great one and I would definitely consider using them again if need be. I just hate having to pay so much more than retail but hey that's part of the game! Flight club keep doing business like this and people will keep coming back

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user freddied28
1 review
8 helpful votes
July 24th, 2021

Live in Florida so I ordered js 5 online for $300 later I read reviews they had me feeling like how could I have been so stupid. Flight club said I'll get them in six days and guess what I gottem and everything is fine gonna buy another, now I'm very happy with everything.

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About the business

For nearly a decade, Flight Club has been the most trusted source for buying and selling the rarest and most coveted sneakers, worldwide. You'll find the deepest and most versatile selection of kicks here -- from Air Jordan to Nike to adidas to New Bal...

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