FlexShopper

New account, and already regret it. If I could return the merchandise I would! I'm stuck with the hellish, harassing phone calls now for missing one payment and I have to provide proof with bank statements and have to make TWO payments upfront to change my billing cycle, and I never recieved my 2nd week free when I used thier promo code. I'm just over it! What seemed like a great deal turned into misery real quick. DON'T DO IT! I'm stuck in this now!

If you use them please make sure you pay or they will harass you and by harass I mean harass 8-12 calls a day. I missed 3 payments due to losing my job. They even contacted family members when I didn't even give my family's info out. I have screen shot and kept all my phone records. They make it impossible to return your items… and if you want a payment arrangement they make you put a huge chunk up front. Beyond ridiculous. I understand they want their money but there are correct measures to take. Even though I'm up to date now I will never use again or recommend.

I don't like to give negative comments on other people but I believe this will be helpful. I passed an order yesterday night that was declined an hour later and I will get my security deposit refund in 3 days but that was not the issue. The issue was the agent Luella not letting me finish my sentences so I asked her if she could let me finish talking. When I finished and answered her question she literally told me "That's all I needed to know sir". I guess she had to get the last word but it's fine by me. Even though the item was in the site she told me that i needed to open a personal shopper to get it. I am just waiting for my refund and will probably not use the website again. I read the reviews before but told myself i would give it a try. But my experience so far has only been red flags. I am sure the company can improve and strive though cause it's overall a good idea.

My package got lost so I emailed the appropriate department to start a ticket, three emails and I never heard back. Over a week went by ups couldn't do anything as they didn't know where the package was so I called flexshopper. The rep on the phone was great and walked me through and said it could take up to three weeks to get it resolved(replacement).
Five weeks go by and they took two payments even though the item was sent back and cancelled once it was finally found. I called and they had to confirm the item was in fact not in my position for the 22nd time and said it will be another week before they refund any money. No explanation on why it's taken so long and why this hasn't already been confirmed!

I was so excited when I first found this company, because I could pay weekly for items that I like and need. But they continue to do unauthorized payments and take payments before your schedule due date. They have done this 3 times to me. All they can say is there is a glitch in the system. If I were you, I would get in and get out. Only use if you are going to to pay off within 2weeks. Because it's not worth the hassle having to check your account everyday to see if they took your money without you knowing.

I got a response from them on trust pilot. I didn't order through personal shopper so I don't understand why they're telling me this. Also, the total price for my order is different than what I'm being charged. Why was my stuff placed through amazon and not best buy? Why say you can get it and pick it up where you want if that is not the case? Is my account going to be credited for the price difference?

That's a joke I make 3,200 a month and you won't let me get a damn 200 dollar coffee machine. What else can it be. Well you can take your little company and shove it.

Is it fair to say flexshopper is way to much for rent to own for me. At least with some rent to own stores have home fronts in states where you can come and go exchange the goods if the customer dislike the product. Plus I don. T like the interest

My first order was good, no problems. My 2nd order was a disaster! I ordered a fireplace heater, which came scratched and the cabinet was broke on the left corner. They told me that once the box was opened they was no longer responsible for the item. How do you know if the item is damaged or not until you open the box? I paid full price, plus huge interest fees for a badly damaged item. I also ordered a laptop computer for my daughter on this order, it arrived about 3 weeks later. The computer that I received WAS NOT the computer that I ordered. It was much cheaper than what I had ordered. I called them and they instructed me on what to do. And then they would adjust my payments for the cheap computer that I received. I DID EVERYTHING THEY ASKED ME TO DO. I got no response at all from them and my payments was never adjusted. After 2 payments I called again and they gave me the run around transferring me from person to person with no resolve. I called and called and this was the same outcome each time. I asked about just sending it back and was told that they did not own the computer because they had leased it for me from a third party therefore they could not accept it back. When I asked who this 3rd party was I was told that they could not release such information to me. I ended up paying over $1200 for a computer that was worth (maybe)$500. They never adjusted my payments, I was charged for the high end computer that I never received. This is robbery! I am sure that if a person had the time and money to hire a lawyer it would also be found illegal.

I really liked I could speak to one person when I called with a concern! Greg Roy has tremendous people skills. I don't necessarily like talking on the phone, mostly because most people don't have the patience to talk to customers accordingly. I'm also very grateful for FlexShop because my kids drive my vehicle and we live on a mountain with some harsh dirt roads. And I didn't have the money to pay for tires needed out here at one time. Thank you FlexShop and a huge thank you to Greg Roy for making my life easier, as talking on the phone gives me bad anxiety! Never once did I get anxious when speaking with you!

I've had a really bad experience with this website, you can't get through to stuff that should be easy to get too, you don't get any freedom of your account at all. I cancelled an order and they continued to bill me for it. Calling them now and the lady obviously doesn't know what she's doing so she sent me to customer service. Been on hold for 30 mins now.

Rip off took more money than they supposed to, holding for hours for a refund. Truly unacceptable run..

They are taking money out of my account every week but their website shows I have no current lease. I do have a lease but I now have no way of knowing how many payments are left. I emailed customer service three times with no answer. I emailed billing who did answer and said IT was working on the website issue. There is absolutely NO information in my account, about my lease.

So I have been unemployed and unable to get unemployment during the pandemic. I contacted flexshopper to hold off my payments, and they said that they could. Since then, I was told to contact them by May 22 to see if I was employed again as my work is opening back up in June. Yet they took out 4 payments, 2 in one day. Yes I got it refunded but if I'm told that my account is on hold, nothing should be taken out in the first place. Tired of having to call 3 times a week to be told that my account is on hold but yet payments are coming out. I don't recommend using flexshopper.

If you order directly thru flexshopper you will receive your items in a timely matter but don't use the personnel shopper. I oredered a item thru personnel shopper back in November and still can not see any updatea for shipping it just says pending. I called flexshooper who told me to call amazon since that was the shipper who told me to call flexshopper and had no clue what flexshopper even was even thou they partner with them. So now I am suppose to be charged for a item I never recieved. I will pay them off amd cancel my account. Please be carefull. Oh yeah and the supposed 2nd week free is a lie. You will get a item on Thursday be charged that Friday for something you just got and get charged again that next Friday and they will tell you its because of the way the payments are done and try and convense you that it right.

I saw this website on a youtube ad and decided to give it a try after some research. Most of the reviews are good and I'm trying to build credit so I thought what the heck lets give it a try. I got an apple watch and and Ipad because I'm starting school and need something travel friendly. My apple watch got here quick, but my ipad hasn't even sent me the tracking number or that it had even sent. I emailed them and no reply. So I decided to give them a call I WAS ON HOLD FOR AN HOUR AND 20 MINUTES! When the man answered he sounded tired like he had been asleep and just woke up. We didn't even talk for 2 minutes before he told me that my ipad should be here on the 13th and that it was being sent from best buy which it was originally from amazon which had a deal attached to it because they are cheaper on amazon I hope my price doesn't rise. If it does I will write another bad review and also if I don't get my ipad on the 13th. I am manly mad at how long I was on hold for that is ridiculous no one has time to sit on the phone for an hour and a half.

In September lost job. Caught up payments on 10/20/22. Then it showed iwas behind again.called in talked to a supervisor. He reversed some nsf fees he said. Told me I was good. Went in this week to look at my account. Now they are telling me I'm missing a payment for may and October. Called in to speak to a supervisor and Sonia Hu on me. Called back in they transferred me to billing still could not answer my questions. Said will have a supervisor call me today have heard from no one. Run away from doing business with this company. They pull out double payments, and no one can give you a straight answer.

Leasing items is super easy, but returning them is such a slow process.
I would not recommend FlexShopper.
I regret not using my credit card, especially since I have 0% interest offers.

This company is a joke they trying to get triple the price for the item you purchase, I did early payoff within the first 25 days of the agreement to pull my self from these scammers, my lease status shows is completed, so I will see if they try to charge me for an item that already paid, I will sue them and close their company, also have your evidence with you take videos of all transactions you made also bank statements, if they try to do some funny things you can sue them and use the evidence against them, please please don't make the same mistake I made

When I get paid off I would never deal with this company again customer service wants to blame the consumer cuz I do not know how to take money out of your

Had a lot of trouble getting a cell phone refund, and still didnt get a full refund! Was foreever getting this refund, would not recommend this company, unless you dont have a choice, like myself, my credit is not great, and i was approved here!

There was a "glitch" in the billing with FlexShopper of which I have had no success in being refunded. They took a double payment out and did not notify me until two days after the second payment was taken out of my account I waited on hold for over an hour only to get a customer service rep that was not able to communicate in English well. Not only that but I have spoken to three other customer service reps and each time was told a different story. I have very little trust in a company that can make this big an error and show such lack of empathy and such unprofessional customer service.

I used flexshopper to purchase a DSLR camera and a camera bag with the intention to utilize the 90 payoff option. In the contract they only give you how much you have to pay for full payoff each week. They do not give you the actual date of your final day for the 90 day payoff. As I approached what I calculated to be my 90th day I went online to make the payment. There was no option to make online payments and nothing to indicate how long I had left to pay off my purchase. I called and after 3 transfers and 20 minutes I was told my final payoff day was the next day. A Sunday. When their call center is closed. Thankfully I had the money to pay right away, otherwise I would have been stuck paying outrageous fees. The payoff day given to me never made sense so I went back and calculated again. Based on my calculations I should have had an extra week to pay. When I called and inquired about the discrepancy I was told that the 90 days started from the day the order was placed, not the day you received the item or the day of the first payment. I found out recently companies like this are REQUIRED BY LAW to give you at least 90 days to payoff your item before adding their fees. This company seems to do everything they can to ensure you do not payoff before the 90th day.