• Fleet Network

Fleet Network

Overview

Fleet Network has a rating of 1.14 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fleet Network most frequently mention credit card, tracking number, and customer service problems. Fleet Network ranks 77th among Voip sites.

  • Service
    7
  • Value
    5
  • Shipping
    7
  • Returns
    3
  • Quality
    4

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I will have to wait another 2 weeks then I can open a charge reversal case with my credit card company.
  • After 2 weeks sent again several emails, daily, asking to cancel the order and refund.
How would you rate Fleet Network?
Top Positive Review

“May take a little longer - or not, but they offer better pricing-and happy to support local!”

David y.
7/1/20

Amazing selection and pricing on anything I'm looking to add to my office, home or studio -they'e not amazon with Prime services and shipping, so get over that, they offer better pricing, so may take a longer to receive, order ahead and save, otherwise pay more - there's always a choice - for me i prefer to support local - support Canadian and save! Win win -woooo

Top Critical Review

“SCAM/FRAUD STEER CLEAR AT ALL COST”

Frederic B.
3/11/21

Ordered from their website cable and terminals, never got anything but a confirmation email. No follow up, never delivered, waited on the phone over an hour to speak with some guy who said the order was shipped, but no tracking number. After a month and no further news from them I made sure that my credit card transaction was cancelled and my money refunded. Complete SCAM and FRAUD, not even worth a single star, stay away at all cost.

Reviews (51)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (10) 2 weeks (4) order (30)
Thumbnail of user gerdal3
1 review
0 helpful votes
February 12th, 2024

We recently purchased a kitchen printer and when it arrived, determined that it only had a phone jack so can not be used for anything but dial up. I asked them to return the item and they have claimed that all sales are final and that the product "works". They have sold something that is completely useless and I had to have a service technician in to look at it and determine that. No refund, just we might be able to sell you the other part. Awful customer service. What a scam

Products used:
Printer

Service
Value
Shipping
Returns
Quality
Thumbnail of user fredericb42
1 review
1 helpful vote
March 11th, 2021
Verified purchase

Ordered from their website cable and terminals, never got anything but a confirmation email. No follow up, never delivered, waited on the phone over an hour to speak with some guy who said the order was shipped, but no tracking number. After a month and no further news from them I made sure that my credit card transaction was cancelled and my money refunded.

Complete SCAM and FRAUD, not even worth a single star, stay away at all cost.

Products used:
None, they never delivered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jefff574
1 review
0 helpful votes
February 1st, 2021
Verified purchase

Impossible to reach, they do not answer phones. I've been emailing and calling for close to a month trying to get information on a switch i paid for, which was in stock but hasn't been delivered. Date of order was December 6th 2020 it's now February 1 2021.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ajmalm2
1 review
5 helpful votes
April 2nd, 2020

STAY AWAY! DO NOT USE!
Ordered $600 worth of items that never arrived. No update, no emails no communication whatsoever. They don't pick up phone, no answer to emails. There is a reason they do not have a google business profile because it probably got blasted by so many negative reviews. The authorities should take down this business slap them with a fine and put them in jail for wasting people's time. BIG TIME WASTERS!

Thumbnail of user seanm1078
1 review
0 helpful votes
August 9th, 2021

FIRST I SHOULD NOT BE FORCED TO GIVE THIS BUSINESS EVEN ONE STAR! They do NOT deserve it. This company should be taken down NOW! DO NOT ORDER FROM THIS ABHORRENT CAMPANY! While $#*! can be swapped away, I'm bewildered to how this excrement ceases to exist in Canada. Check Review the BBB comments. STAY AWAY, STAY AWAY, STAY AWAY. If you work there leave NOW! Help the process along.

Tip for consumers:
SIMPLY DON'T USE THIS SITE AT ALL.

Products used:
I paid for an unstock item with 2 day priority shipping. 12 days later it still has not left the warehouse.

Service
Shipping
Thumbnail of user fabioa28
1 review
0 helpful votes
September 16th, 2020

I've ordered about $200 worth of materials. It was impossible to reach them. No answer to 4x emails. Tried calling for 3 days but no one ever picked up the phone. No answer to the online chat. I think this is fraudulent website.

Thumbnail of user maxp83
1 review
2 helpful votes
January 17th, 2019

Ordered one item. Then no news for two weeks before I tried to reach them. Impossible on the phone. Impossible by email. Impossible by their account messaging. Despite several attempts. Three weeks later, they just sent me a cancellation email, saying it was "refunded"; it is not. I will have to open a claim with my credit card company. What a waste of time.

Thumbnail of user denisr39
1 review
2 helpful votes
January 9th, 2019

I have purchased from them several times in the past. Never had an issue. Until last month. Same as others; the item was apparently on stock, and never got shipped. It looks like I can't talk to anyone. I sent an email, I tried the live chat, and today, I tried to call them. The only thing I got was a voice message that states that until further notice, to reach them by email. The website hasn't been updated to reflect that of course so it doesn't look good. It really sounds like they are about to "pull a NCIX" on their customers... I wouldn't recommend you deal with them until their situation gets resolved.

Thumbnail of user victoriag192
1 review
1 helpful vote
March 9th, 2020

I telephoned and placed an order and there was a misunderstanding. The customer service representative refused me service based on this misunderstanding. I placed a second order on on March 3 with and estimated arrival time of March 5 or 6. My credit card was charged.

Today, March 10, the representative made me wait over 45 minutes on the phone and then deliberately hung up on me to prolong my order. The customer service representative answered to phone stating he had a personal call to take... and advised me that he is going to find a "manual" tracking number"

He asked me if I wanted to cancel the order... No I do not--I place the order in good faith--- and I don't believe the order has left the the warehouse.

The customer service representative is deliberately prolonging my order because of a misunderstanding.

Thumbnail of user rv60
1 review
1 helpful vote
April 7th, 2020

Don't bother buying anything from here, this is quite possibly a scam.
Order never arrives, they are impossible to get a hold of. They finally called be back and promised things would get delivered by such and such a date but they have not been. They also promised to send me a tracking email, it never came. Can't call the number they called from because it is unlisted. For a company with so much e-commerce opportunity they throw it away by being the worst run company I have ever dealt with!

Thumbnail of user ds1164
1 review
0 helpful votes
January 24th, 2021

I wish I had read the reviews on this site prior to ordering from them. I placed an order from the a month ago for an item that was listed as being in stock. It never shipped, and they never replied to any of the emails I sent to them asking about the status of my order. Also, despite the logos of credit card companies on their website, you can't actually choose to pay by credit card at checkout - only paypal is accepted. I wonder why? Since previous reviewers mentioned using this method of payment, I can only assume they were banned by the card companies for taking customers' money but never fulfilling their orders. I expect a paypal ban is imminent, but in the meantime, don't fall for the trap that already ensnared countless unsuspecting customers!

Tip for consumers:
Stay away.

Products used:
None - they never shipped anything.

Service
Value
Shipping
Thumbnail of user edmundw18
1 review
1 helpful vote
February 20th, 2020

Slow respond, very hard to contact but finally I got full refund.
The only thing that is annoying is the costumer service's sluggishness and leaving the customer in suspense due to difficult contact.

Thumbnail of user jamieo32
1 review
4 helpful votes
January 3rd, 2019

TERRIBLE COMPANY! Ordered a wireless hdmi unit. Sat in my account for 30 days "awaiting shipping details" They were next to impossible to get a hold of. Called my bank to get the money pulled back. Finally got a reply stating the order would be cancelled, and the money returned in 3-5 days... Still waiting 2 weeks later...
Don't do it... just go somewhere else. Total fraudsters...

Thumbnail of user tylerg77
1 review
3 helpful votes
January 8th, 2019

Cannot get through to them on the phone, cannot get response via email or live chat.
Ordered an in stock $700 network switch. Eight days later finally got through by contacting fleet-info. Said they couldn't provide item. Cancelled order. Never refunded my already charged credit card. Currently on hold 52 minutes trying to get through to get refund.
Worst experience ever ordering online.

Thumbnail of user davidy350
1 review
1 helpful vote
July 1st, 2020

Amazing selection and pricing on anything I'm looking to add to my office, home or studio -they'e not amazon with Prime services and shipping, so get over that, they offer better pricing, so may take a longer to receive, order ahead and save, otherwise pay more - there's always a choice - for me i prefer to support local - support Canadian and save! Win win -woooo

Thumbnail of user peachyglowi
1 review
0 helpful votes
August 31st, 2021

Ordered 2 Yealink Phones. Paid over $900 with Amex and waited for 2 weeks. No update. No Shipping. Call them and waited for an hour, No answer. Need to call AMEX and cancel the transcription.
Do not buy from this company!

Thumbnail of user johne1211
1 review
0 helpful votes
November 21st, 2020

I recently ordered four boxes of wire. Only one was shipped. They don't answer my phone calls or my emails.

Thumbnail of user miked556
1 review
3 helpful votes
January 9th, 2019

Ordered a Bluetooth headset on Dec 10th 2018
(paid for 2 day shipping for the in-stock product)

They never sent any shipping info and would not answer e-mails back about the delivery.

If you can get through to their phone line, you just get to be on hold.
(at the 1.5 hour mark on hold, there system then says to e-mail them and auto hangs up)

No luck getting my money back.

Thumbnail of user micheld68
1 review
0 helpful votes
December 4th, 2020

Knowing they can't deliver the stuff, they take your money and then you have to do whatever you need to recover.
The web site is showing false informations leading people to beleive they will have what they ordered. They dont answer there phone. They dont answer e-mail and so on...
I also discovered the owner Martin Fleet does not care about anything since we can retreive lots of complains.
Never do business whith them: fleenetwork, fleeinfo, fleesecur... They are all fraude.

Thumbnail of user robq3
1 review
2 helpful votes
January 4th, 2019

This was my 2nd purchase from Fleet. The 1st time I ordered 2 Unifi cameras, they arrived 2 days later... I thought I found a great company to get Unifi products... then I ordered another Unifi camera... 2 months later they finally shipped it after 5 messages on the Chat line... I don't think I'll order from them again. Really disappointed. The products were always 100% and unopened... so eventually happy... but they need to fix their logistics. Fleet... if you are back ordered... then let us know... dont take our money... then make us wait 2 months with no communication

Thumbnail of user gregd202
1 review
3 helpful votes
January 10th, 2019

Same as everyone else. Ordered an item here and never received a tracking number. Took about 20 calls before even getting it to ring only to be put on hold for 90mins and to have an automated message then tell me to email them which they never responded to. Reported them to the fraud department of my credit card company who did an investigation and after 24hrs the bank reimbursed me and said they will be reporting the company to the BBB. I hope they get sued out of existence.

Thumbnail of user dales52
3 reviews
7 helpful votes
August 20th, 2018

Another bait and switch type of outfit (talking about shipping).
I paid for shipping via Purolator but the idiots sent it via UPS (the worst most unreliable shipper in the galaxy).
No replies to emails before UPS had ever picked up the shipment so that they could fix up their screw up.
No sympathy from the csr, no mea culpa that it was their fault.
No offer to make it right.
Just bad all the way around.
There are zillions of other online stores to buy from without having to go through the hassle here.

Thumbnail of user davec434
4 reviews
9 helpful votes
February 26th, 2020

I do not recommend. Placed order, waiting weeks without anything being shipped, had to chase them for refund.

Thumbnail of user kathleenh200
2 reviews
5 helpful votes
January 8th, 2019

I too wish I had read these reviews first. Ordered the product Nov 1 2018. Never received it. Called the number, always busy. Sent emails, no responses. Fortunately they did give us our money back, but stay away from this one

Thumbnail of user samo45
1 review
2 helpful votes
November 28th, 2018

Ordered an item that showed that they had 10 in stock. Days went by and no update. Asked them about the status and they told me that it was not in stock and it would take 4-6 weeks to ship so I asked for a refund. It's been a month and still haven't seen my money. Their website shows that they still have the item in stock. They take your money knowing that they cannot fulfill the order! S C A M!

Will be reporting them to the fraud police.

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Company Representative

Thumbnail of user mathieuf10
Mathieu F.
Typically does not respond to reviews

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