FLandB

I've purchased luxury linens from this company for many years, mostly buying items during white sales or things on close-out. It used to be an actual brick and mortar business, with stock on hand, and most orders were filled promptly. Sometimes if you purchased a brand that was offered on a manufacturer's promotion, or a retired pattern, an item would not be available or would have to be procured from the manufacturer, and that sometimes resulted in a long delay. But the contact person I dealt with, in past years, was always nice and very personable. I liked the fact that I was buying from an independent business, with a real store. I don't know what happened whether the business was sold, or something but now FLandB seems to have morphed into a purely procurement-on-order service. Everything is on a shipping delay. I see that they are now marketing themselves as an "in-store shopping experience online." But a store has stock on hand, so that characterization is not quite correct. I'm not sure this company is right for me, now. I don't need to go through a middleman, when I can buy most linens directly through the company websites. I don't need the fabric swatches they offer. I think FLandB may be courting a different kind of customer now (they have a banner on their home page saying, "Supporting estate, house and yacht managers worldwide"). I don't have an estate or a yacht, or a property manager. I am not a designer (they have always offered a designer to-the-trade program). I just like luxury linens, and I splurge once or twice a year. I hope FLandB doesn't forget their "smaller" customers, like me, while aiming for the custom of the super wealthy.