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Fixez has a rating of 4.05 stars from 132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fixez most frequently mention great product. Fixez ranks 6th among Mobile Repair sites.
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Five stars aren't enough! This seller offers a superb selection of cellphone parts at competitive prices. I recently purchased a replacement part, and not only was the ordering process seamless, but the product arrived in perfect condition. Highly recommended
Ordered parts for a phone. Was quickly supplied with a FedEx tracking number that showed the package was recieved in Henderson Nevada. No update for almost 3 weeks. Contacted the seller to find out what was going on. They immediated refunded partial payment keeping the shipping cost. Their claim was the shipper could not deliver to my PayPal supplied verified address and had returned the shipment to them. 3 weeks and they never reached out there was a problem and was quick to cancel the order keeping the un earned shipping costs only after I inquired about the order.
They sold me the cheapest iPad mini digitizer available at the cost of a premium part. The adhesive didn't stick(this isn't my 1 st iPad mini repair) and the home button had a mind of it's own. For $20 i shouldn't have mask off parts and replace the adhesive. Nobody wants an imposter home button and it doesn't even sit right? 2 day shipping took 4 days. Their return process / requirements are absurd.
I'm afraid to put the iPhone 11 screen I bought from them on a customers phone after the digitizer experience.
Then comes the customer service... They wont return my call and repeatedly want the package to be damaged. Gave me a rma number and expect me to pay $5-10 to return the $20 part for store credit most likely but I may never know since they haven't called back or replied o the last message. I certainly don't want a replacement. My advise, especially if you are not a pro is to buy from somewhere else unless they are the only part out there!
The product was ok, but they delayed the shipped by 2 days after I had already waited a whole week for it to arrive. Also, you can not track your shipment unless you email them for the tracker and then they send you a link to track the package.
I ordered two screen protectors for my new iPhone SEs and 1 for my iPad air. All three came well packed and unharmed. I installed the iPad protector and it was great. Good price and intact arrival However, I ended up with the iPhone SE (from 2016). Their customer support is email only and very insensitive to their clients. If you have any problems with your order, may God have mercy on your soul.
Tip for consumers:
Make ABSOLUTELY Certain you have EXACTLY the right part because you DO NOT want to have to talk to them for anything you might need. You will pay the shipping for your returns (according to other reviewers). I just chalked my experience up to an 8 dollar and change lesson, which was cheaper than shipping it back and paying for a replacement.
Products used:
iPan Air Tempered Glass Screen Protector
They never sent a tracking number until I emailed them about it and when they did respond; The package was delivered 9 days ago and not in my possession. So it was either stolen or lost and when I told them about it, they didn't seem to apologize or seem to even care. I ordered another package and asked them to send me tracking number ASAP so this wouldn't happen. I don't recommend buying from them, take your business somewhere else where they care about their customers.
Tip for consumers:
Take your business somewhere else, when something goes wrong they don't care about you.
Products used:
iPhone Battery, iPhone battery replacement kit
I purchased a part for my Pixel phone that was listed on their website as compatible with my specific phone model. When I tried to install the part, I realized it was not the correct part. The part would not fit at all (it was close, but a distinctly different configuration than the original part). After too many emails exchanged with customer support, they finally offered to take back the item - but only if it was brand new condition. Well, I had tried to install the part, assuming that their website information was correct, and in doing so, I used the adhesive backing, so the part was no longer new. I will find a more reputable and trustworthy source for my parts from now on. Overall this was a waste of time and money.
The YouTube video made every step seem really easy, but most were much harder. And then, instead of replacing with a new battery with new parts, the video just put the relived battery and parts back in. This really understand how delicate many of the parts were.
Even following every step, the new battery didn't work for me and I had to buy a new phone. Perhaps I broke one of the wires.
In reality, this is not a replacement I would recommend to anyone who isn't a professional. It's a ton of steps and there are many possible places whether a mistake will brick your phone. Don't bother.
If I truly knew how difficult this would be to get right, I wouldn't have purchased.
I could write a long elaborate review on this company's unprofessionalism and deliberately, falsely labeled products, but I'll make it short to save me and you the time.
I bought multiple things from them, but after I spend $80 on an "OEM iPhone 7 Plus screen + LCD" that was far from functional and OEM. The 3D Touch function did not work. This should NEVER be an issue with a screen that's labeled as not only "OEM" but also "100% tested". This in and for itself is a no-go, but on top of that the plastic hooks on top of the screen that are supposed to go into the iPhone frame did NOT fit, which is how I wasted the screen adhesive that I bought from them as well.
I paid for shipping to me and I paid for the return shipping and only the screen+lcd were refunded. Not the shipping nor the wasted adhesive. Very cheap company. I strongly advice you to do your research on OEM screens+lcds, because you're not going to find them here.
Something else you won't find here is professional customer service. I was kindly referred to the "Terms and Conditions" which basically state that the company will NOT refund any form of shipping for an item that, through NO fault of your own, did NOT work. I wasted over $8 USD for shipping both ways and much valuable time.
Do yourselves a favor, research an actually reliable supplier and pass up fixEZ.
UPDATE 8/17/18:
After a claim through the BBB, fixEZ admitted the mistake and refunded the shipping.
Tip for consumers:
Don't use fixEZ.
There is a casting issue with the screen when installed you can see past the screen into the phone. I can send pictures if wanted also the screen came with no adhesive for install for the water resistant
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