Five Star Fido

DO NOT ORDER FROM THIS SITE!
I PLACED AN ORDER ON 2/11/11. CONFIRMATION STATED ONE WK DELIVERY
I EMAILED 4 TIMES AND NEVER RECD A RESPONSE.
THEY CHARGED MY CREDIT CARD 2/11 AND NEVER SHIPPED THE MERCHANDISE.
MY LAST EMAIL TO CANCEL ORDER AND
I CONTACTED AMEX TO DISPUTE CHARGE!

I purchase litterly hundreds of dog outfits per year but have never experienced such terrible customer service and unsatisfactory delivery of my order. I am a professional dog photographer and count on my items for special events scheduled. This Five Star Fido took the money alright upfront but failed to deliver. It was only after 6 weeks of unreturned telephone calls and emails that I contacted my credit card company for help in this dispute to get my $ did I get anything resolved. Stay clear of this irreputable company. It is not worth all the time and aggrevation I spent for my items. I rate Five Star Fido a big fat "ZERO" on all counts.

I ordered a retractable cord leash for a large dog. I ordered from fivestarfido because it was the only place that I could find with what I needed. All others showed only tape leashes for large dogs. The leash arrived about 2 weeks later but it was a tape leash, not a cord leash, which I could have pought locally for a lot less money. It has taken months of emails to get a refund and they still have not refunded the shipping even though it was their error. Their website still advertises a cord leash with a photo of what I wanted, yet they maintain that I received what I ordered. My recommendation is to stay away from fivestarfido.

I placed an order that has not arrived. I emailed and called, only to be forced to voicemail. No return emails, no return calls. I pressed one to place an order, and I reached a rude man. He said the item was not in stock at the time it was placed, which was information that was never received at the time of the order. He assured me it would ship the following week. SHOCKER! It didn't. I called and got the same unpleasant man, and told him I wanted to cancel the order and get a refund. Now I am out the money and the items, as I have not been refunded. DO NOT SHOP HERE!

Five star fido is the worse place you can buy stuff from. I have order a $785.34 worth of stuff my 10 week old yorkie and 8 week old pomeranian and was double charged. I called to resolve the issue and to no avail i was also sent to voicemail. Finally I had to wait for the chat to pop and some rude guy told me that my bank had to release the fund. First before he told me that he didn't believe me about my big order and called me a liar which was very rude and then to find out I did have an order. He then told me that my bank had to release it in 2 to 3 business days. I called my bank and said they must release the retrieval reference number and trace id number. I called 30 times pressing both 1,2 and 3 and even an extension I had gained from the other phone call. No one picked up and then customer service voicemails got full. And to make matters worse its been 9 days and I only recieved 2 items out of 8 items ordered. Interesting. Never do business with them. They have poor customer service and rude business. I am informing the BBB on them as soon as tomorrow.

I order from many websites and have never had a problem before, but I WOULD NOT EVER ORDER FROM THIS SITE AGAIN. After the initial email acknowledging my order, they provided no further communication. When I went to the site to check my order, it wouldn't allow me to sign in. When I called their contact number and pressed "2" for customer service I was required to leave a message which was not returned. Out of frustration I called later and pressed "1" to place an order, which of course was answered by a live voice. I was told the order should arrive in 2-3 days. When the order arrived, only half of the order was included, with no written statement/explanation. When I called back and again left a message -- no surprise -- no return call. Again I called as if trying to place an order and spoke with someone who was very rude and informed me that the other half would not be available. Since I didn't want only part of my order, I requested return instructions and was told their policy is NO RETURNS. Best advice: DON'T GO ORDER ANYTHING FROM FIVE STAR FIDO!