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Fiverr

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Ohio
33 reviews
48 helpful votes
Follow Eric L.
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Great website!
March 6, 2014

Great website! Have always enjoyed coming here for good deals on little things I need help with. One thing is, sometimes people aren't able to complete the gigs as expected, but you'll find someone to. Would recommend with confidence.

Date of experience: March 6, 2014
Viet Nam
1 review
0 helpful votes
Follow Thomas V.
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Now, here's the thing that I felt was bad about Fiverr. Of course they can't always prevent scammers from being on there. However, if you leave a negative review for a seller they have incentive to refund you.

This is important. Refunds come in as a request. If you accept, you have "canceled" your order and thus can not leave a review because Fiverr treats it as if you never received/paid for the service.

So you'll see all these shady sellers with 5 star ratings and wonder how the world that's possible. Simple. Most people, when presented with the opportunity, take the $5 back rather than paying $5 to leave a review for someone else's benefit.

Kinda crappy, right? Fiverr, by design protects scammers. I don't think it's intentional, it doesn't help them to have externally negative reviews of their service (since you won't find them on their site)... But it is nonetheless a thing.

Date of experience: June 13, 2017
GB
1 review
7 helpful votes
Follow Miriam L.
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Fiverr is a joke, a complete waste of time. I wanted to get something done there, created my own gig, and got about 15 sellers offers. These sellers were barely literate, spoke horrible English, did not understand what to do, and were unable to follow basic instructions. After reading the reviews from former sellers here, I can understand, that no reasonable seller is going to work with Fiverr on a long term basis. The website itself is very user unfriendly and customer support non existent. I would advise everyone to stay away from it. Also stay away from someone named Tom Jandula. He sells expensive online courses claiming he is an expert in outsourcing, and then he recommends using Fiverr:-)))

Date of experience: July 20, 2014
Ukraine
1 review
3 helpful votes
Follow Renat U.
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My Gigs was deleted without a rison
February 17, 2022

I've tried many times to make gigs and every time Fiverr rejects my pictures because they think I'm stealing them. I sent Adobe XD and Figma sources to support, but these "dudes" don't want to listen because they only need ". AI", ". PSD", ". PSB". It seems to me that the "dudes" who work in those support disgrace the American nation by exposing them as morons. It is not possible to explain something to technical support, because they, like robots, do not perceive information, but only send links to their rules in response. Terrible platform. I left there forever and today I will post a correspondence with screenshots so that bloggers talk about this service.

Date of experience: February 17, 2022
California
1 review
5 helpful votes
Follow Al N.
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I've tried fiverr a few times. Each and every time I received utter garbage. Do not trust their profile or bio summaries. I've hired straight up ivy league school grads (that's what they say anyway) with hundreds of reviews who charge top dollar who spat out material that my 14 year old nephew could write better. They don't refund you either. And a warning to all... many will hack your Fiverr account for your information. One of Fiverr's power sellers (hundreds of positive reviews) did it to me to extort a positive review for shoddy work. It was obvious he had done it before. Don't trust the positive reviews that the sellers have.

Date of experience: December 1, 2016
Italy
2 reviews
4 helpful votes
Follow Judi B.
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Don't use this site.
I have been scammed on FIVERR by an artist.
I asked for fifteen illustrations. We corresponded regularly. The last week I got all these very lame but very creative excuses which made me suspicious.
On the last day she sent one... one painting used on her website as an advertisement.
Nothing to do with my order. That was it!
The customer service is terrible. I filled in and tried to send their form ten times without success.
I raised a disputed with PayPal. They responded then but can't get money back.
They don't appear to DO anything about scammers. They are just not interested.
They are not interested in the people using their site either.

Date of experience: June 19, 2016
New Jersey
3 reviews
17 helpful votes
Follow Andy M.
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Since they don't have a vetting process even for the high skill areas like software, accounting etc. many sellers are completely inexperienced. In addition, Fiverr provides them the wrong guidelines, which validates their wrong approach and make them confident in their mistakes. For example, we had some website development work and apparently filling out 8-10 questions is the prerequisite of estimate and paying the fee. No where in the process detailed requirements comes into the picture, which will naturally lead to poor delivery. Multiple developers confirmed - that is the Fiverrs methodology. So on top of being experienced, rookie suppliers now learnt to do things the wrong way. So you have to vet many many suppliers to possibly find one experienced one. We see that the experienced sellers are leaving this platform, because it failed to distinguish the experienced contenders from inexperienced pretenders.

Date of experience: August 13, 2023
Minnesota
7 reviews
10 helpful votes
Follow D G.
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Stay away from Fiverr! Incredible incompetence and hideous customer service! Not only did they make it impossible to place several orders, their system tacked on extra numbers to my user name, then accused me of "spamming their users", and disabled my account without ever contacting me. It took two full days to get anything but an automatic reply when trying to contact their alleged "support team." What a crock! Nothing works properly on their system.

Date of experience: June 1, 2015
Canada
1 review
2 helpful votes
Follow Rofing G.
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I hired a seller (scammer) She was not able to develope my theme multiple extension deadlines. We both agreed to cancel. The she went and vandalised the source code so the them can never be fixed. I complained to fiver and then they offered me a discount equivalent to a lollipop. That scammers works in there like nothing ever happened. Stay away from fiverr. A buyer with over 20 projects in two months. Upwoork and Freelancer is 10 times better and safer.

Date of experience: July 30, 2022
Georgia
1 review
3 helpful votes
Follow Nikki L.
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Terrible support
February 21, 2016

I keep getting emails that I should "display my images clearer." The images are as clear as possible. I try to explain that the dimensions for display are awful. I can't make it any clearer otherwise the art will be warped. My caricatures are portrait style and their display is landscape. I email them, they respond by telling me it's my problem. TWICE!

Date of experience: February 21, 2016
Indiana
2 reviews
31 helpful votes
Follow Dave G.
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Extremely poor customer service, extremely ridiculous fee structure (which they try to hide through their young forward-thinking approach)... I will be developing something much better and much more transparent without having to inundate people with fees.

Date of experience: February 1, 2014
India
2 reviews
5 helpful votes
Follow Wesley W.
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Hi,

I am a Level on seller on fiverr since many months, all of suddent fiverr restricted my account for no reason.
I tried contacting them since a month ago but still that sh! T site have not replied to me. I think they just want me to forget about my earnings and go away...

Please stay away from this website,

Check the proof here http://imgur.com/a/57PaT

Date of experience: June 12, 2017
India
1 review
3 helpful votes
Follow mia f.
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Customer care is very poor. They will never support/respond you. Lot of fake buyers. Payment is not safe. Work for the buyer if you are lucky you will get the pay, no guarantee. The surprising thing is you have to wait 15-20 days after delivering the work to get the pay of $$. How funny... Fever won't do anything to recover if you lose the pay. They will only sit and watch. Never use this site. -5 star rating.

Date of experience: November 2, 2014
Netherlands
1 review
4 helpful votes
Follow Michael N.
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"Due to high demand, there is currently a wait time of 8-10 weeks for an invoice. Your patience is appreciated while we create your personalized invoice, and we'll attach it with our reply to this message as soon as it's ready."

A high demand for businesses that want an invoice. What lousy excuse it that, providing an invoice is a legal requirement. I rather think they're working in a shady business with tax avoidance schemes.

Date of experience: April 13, 2018
Italy
1 review
1 helpful vote
Follow Bert A.
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Fiverr is a scam
December 29, 2016

They took my money and close my account for no reason!

This is the text of their email:

Our system has brought to our attention irregular purchasing activity originating from your electronic location. After further review, we've permanently disabled your account for violations of our Terms of Service. All feedback reviews given to a seller must come from legitimate sales executed exclusively through the Fiverr platform from users within our Community. Any purchases arranged from services outside of Fiverr to enhance seller's ratings or to abuse the Fiverr platform using fraudulent purchases will result in a permanent suspension of the seller's account.

Useless to say I NEVER done what thay say...

Stay far from Fiverr

Date of experience: December 29, 2016
California
1 review
2 helpful votes
Follow Teppei A.
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This site is a scam
October 30, 2013

This site is a scam. I found out not as a customer but as a freelancer. This site contacts freelancers like myself through websites like ODESK and ELANCER with the pretext that they are hiring illustrators to work under them. They then get you to do a "test", project. Upon completion you won't hear from them again.
I thought it was fishy so I looked into their other videos and noticed each one was created by a different artist. Unlike most companies that have in-house illustrators this one tricks artists into doing work for free.
I was soon contacted by another "client" with another job. Things were ok at first but then his information began to get dicey, and I investigated to find it was another front company that makes videos identical to these.
These people need to be shut down.

Date of experience: October 30, 2013
Texas
1 review
7 helpful votes
Follow Joe C.
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Customer support is non-existent and there is no protection for sellers from scam-buyers looking to get stuff for next to no cost. I received a negative review after delivering a job that took almost 8 hours to complete for a measley $4 bucks, and no way of protecting myself from their abuse. What boggles my mind is that the folks at fiverr don't offer any security for sellers at all -how is it ethical practice when you send a finished job to a customer and ask if they need anything else, then they respond with a 1 star rating?

I feel like I'm getting screwed in the worst way and i'm really disappointed.

Date of experience: October 13, 2014
Arizona
1 review
3 helpful votes
Follow Lorie E.
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Do Not use this service!
September 27, 2021

Horrible! Don't use this service. I ended up with a website designer with 113 five star review, Level 2.

I paid him $200. He then demanded $90 saying he had underestimated. When I declined to pay, he threatened to destroy my website. That's exactly what he did!

I complained to customer service and they did nothing and apparently are still allowing him on the website.

Date of experience: September 27, 2021
Canada
1 review
2 helpful votes
Follow Kiki v.
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Did not get final product, harassment from seller to give her 5 stars Fatine graphics, didn't understand English, the woman used online translator, I gave up on that gig loosing the money to a fake. You get better options doing it yourself. Read all reviews specially the bad ones and the not so bad. Just writing "awesome jobs" means is a friend of the seller.

Date of experience: December 6, 2016
West Virginia
1 review
3 helpful votes
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I believe this is the difference between those who have lost their money and the experience I'm having. I was directed to this person through contacts on Amazon.com from whom she also works. From the start we agree there would be no $5.00 teaser rates. Her rate ranges from 25 -30 a chapter depending on length. I'm constant contact with her concerning the changes she feels need to be made. It's slow work, but my fledgling book is turning into a novel I'm going to be proud of. Her handle is pamelaanderson6 and she's book editor.

Date of experience: October 5, 2016

Overview

Fiverr has a rating of 1.6 stars from 1,131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 107th among Freelancing sites.

service
278
value
267
shipping
176
returns
205
quality
253
This company does not typically respond to reviews
+147