While they have a great concept their execution, at least here in Seattle and with this subscriber, has been repeatedly, frustratingly subpar. The website malfunctions on a regular basis so one can't cancel a class (they've tripled the cost of a "late cancel"), or sometimes even get on the site.They provide no telephone number all communication is by email. The forced perkiness of the email responses verges at times as downright unprofessional. Addressing a customer as "Hey" is not really appropriate when 10 emails have gone back and forth without them actually solving the technical issue or even asking pertinent questions.
A repeatedly frustrating and increasingly annoying experience with them.
Now, the experience with the clubs has been very good. I haven't felt like "fitmobbers" are treated differently than the members exclusive to the gyms and clubs - with the exception of a pilates studio that reduced accessibility to fitmob members without any notice.
I think fitmob is only for the bay area. It is going to spread to the rest of the country. You get to work out anywhere, which is good for people who are never in the same place during the week.
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