Fitbit.pissedconsumer

The concept of the Fitbit is great but that is all it is, a concept. I bought a Versa Lite after my HR died (2 years to almost the day I bought it). I purchased it March 2020, September 2020 and the damn thing stopped synching to the phone. Had been doing great. Did everything possible to make it work, all suggestions were tried. You call customer service and they are a bunch of mindless people from India. Normally I think people from India are very intelligent however Fitbit hired from the Stupid School. I need to add that I also bought a brand new Fitbit I don't remember the model but it was over $300 in December for my husband. Let me go there. He told me as soon as I ordered it he didn't want Fitbit, he wanted Garmin. I received permission India customer service to return it. I used the sticker provided by THEM for Fed Ex. In transit, Fed Ex lost it. It had never even been opened. Called New Delhi and they were so exceptionally unhelpful and just plain dumb. Kept asking me the same question which resulted in the same answer x 3. Finally told me to bad, it's lost. I needed to fight with Fed Ex. Of course Fed Ex said I wasn't the shipper, they needed to handle it. Wasted so much time it was unreal. Finally got a refund but it was pretty horrible. Back to the Versa Lite. It is out of warranty? Because I bought it from Amazon? Couldn't understand the f'er's explanation. Offered to sell me a new one with $50 off. Really?! On a unit that was 5 months old?! Poorly made products, horrible (and stupid) customer service. Doesn't support US jobs. Hell they don't support their own product! STAY AWAY! PLEASE STAY AWAY!