Fishpond

I've been a fishpond customer for a while, and even subscribed to fishpond premium recently. So, I decided to leave a review on sitejabber to let others know about the pros and cons of fishpond. I'm gonna break this review up into topics to make it easier to explain, and read. Range: Fishpond has lots of products. If you're looking for an album on CD or Vinyl, fishpond probably has it. There have been a few items that aren't in stock, or aren't in their database at all, but those are usually albums from underground or unpopular artists so it makes sense. Prices: Fishponds prices fluctuate a lot! There have been times where I've had a CD in my cart change from $15-20 to nearly $80 over a few days! I think the algorithm for their prices isn't very reliable. This is a double-edged sword, though, as I've found brand new CDs (Fiona Apple- When The Pawn for example) for as low as $8. If you buy on a whim like me, this works out great. TLDR: Fishponds items are either REALLY cheap, or REALLY expensive, and rarely inbetween Shipping: While shipping is slow, sometimes taking a month or more for an item to reach me, it is cheap. When you order CDs, they don't ship with any padding, only in a CD sized cardboard package. This has led to a few CDs I've received having a tiny bit of damage. This hasn't been a problem since the damage is usually a tiny chip or something, and the item is in fine enough shape. But, if that's your concern, I recommend asking fishpond support for a padded shipping package Support: Fishpond support is good. They have a lot of reasons to contact them, which you can choose through a drop menu, and they have consistently gotten back to me within 48 hours. You can tell that they don't use AI or automated responses. The responses are lighthearted, human, and most importantly: helpful That concludes my review, I hope you found some use out of it. Before I end, here's a quick summary of the pros and cons Pros: Cheap prices, *Potentially Good product range Good customer support responses User friendly website design Detailed order tracking Cons: Some items have limited or incorrect information Slow shipping + No padding (bubble wrap, foam, etc.) Prices are uncertain, and may change unexpectedly, drastically

I ordered two copies the same book in November 22. Said they were in stock it was even an Australian published book. 1 arrived late December after many requests and emails. The 2nd one was finally sourced and shipped January 2nd. I was sick of them by that time and cancelled the order. I was surprised to see the refund in my account. They don't update anything via email so you continually need to email them to ask. If the 2nd book had truly been shipped I would have received that too lol Please source your items elsewhere they don't keep stock!