• First Editing

First Editing

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

First Editing has a rating of 3.3 stars from 61 reviews, indicating that most customers are generally satisfied with their purchases. First Editing ranks 198th among Writing Other sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • I enjoyed how easy it is to use and navigate this web site.
  • Kathy in customer service immediately had me chatting with her.

Critical highlights

No critical highlights yet

How would you rate First Editing?
Top Positive Review

“Hi Lee Ann”

Jujr W.
11/3/19

Hi Lee Ann. Thanks for the excellent editing job. I'll let you know about the publication day of my book, as you were a important part on this journey.

Top Critical Review

“Unfortunate Experience with FirstEditing - Unjustified Price Increase and Rude Responses”

Michael T.
7/28/23

As an aspiring author, I was excited to find FirstEditing to assist me with the editing of my manuscript. However, my experience with them turned out to be deeply disappointing and frustrating, prompting me to share my negative review as a cautionary tale for potential customers. My initial interaction with FirstEditing started off on a positive note when I received a professional editing sample and was provided with an offer for Story Coaching and Developmental Editing at a reasonable price. Feeling confident in their services, I decided to proceed with them for the editing of my manuscript. To my astonishment, when I inquired about the pricing and attempted to place my order, the cost had suddenly skyrocketed without any justifiable reason. The price for the same level of editing, which was initially reasonable, increased significantly, leaving me bewildered and feeling deceived. This unjustified price increase left me with serious doubts about the integrity and transparency of FirstEditing's business practices. In addition to the pricing issue, the responses I received from their administrative staff, specifically from Kathy Hatter, were shockingly rude and unprofessional. Instead of addressing my concerns with empathy and understanding, I was met with condescending and dismissive replies. The lack of respect and courtesy shown in their responses only added to my frustration and disappointment. Furthermore, there were inconsistencies in the services offered, which raised concerns about their attention to detail and dedication to providing quality editing. The sudden change in editing levels and the failure to provide a valid explanation for the price increase left me with a sense of distrust in their commitment to providing excellent editing services. I had initially chosen FirstEditing because of their experienced editors, particularly Joanne, whom I was keen to work with. However, the whole experience has made me lose faith in the credibility of the team and their ability to deliver on their promises. In conclusion, my encounter with FirstEditing has been a regrettable one, marred by unjustified price increases, rude responses, and a lack of transparency in their business practices. As a potential customer, I would advise you to be cautious and consider other options before entrusting your valuable manuscript to FirstEditing. There are numerous other editing services available that are more reliable, transparent, and respectful of their clients. I hope my review serves as a warning and encourages FirstEditing to reevaluate their pricing policies and communication practices to provide a better experience for future customers. Sincerely, Michael Tom.

Reviews (61)

Rating

Timeframe

Other

Reviews that mention popular keywords

web site (4) customer service (3)
Thumbnail of user aiw
1 review
0 helpful votes
December 25th, 2020

I had a great experience with First Editing and Lee Ann is an amazing Editor. She made an excellent job and her communication is professional and pleasant.

Thumbnail of user michaelt4086
1 review
0 helpful votes
July 28th, 2023

As an aspiring author, I was excited to find FirstEditing to assist me with the editing of my manuscript. However, my experience with them turned out to be deeply disappointing and frustrating, prompting me to share my negative review as a cautionary tale for potential customers.
My initial interaction with FirstEditing started off on a positive note when I received a professional editing sample and was provided with an offer for Story Coaching and Developmental Editing at a reasonable price. Feeling confident in their services, I decided to proceed with them for the editing of my manuscript.
To my astonishment, when I inquired about the pricing and attempted to place my order, the cost had suddenly skyrocketed without any justifiable reason. The price for the same level of editing, which was initially reasonable, increased significantly, leaving me bewildered and feeling deceived. This unjustified price increase left me with serious doubts about the integrity and transparency of FirstEditing's business practices.
In addition to the pricing issue, the responses I received from their administrative staff, specifically from Kathy Hatter, were shockingly rude and unprofessional. Instead of addressing my concerns with empathy and understanding, I was met with condescending and dismissive replies. The lack of respect and courtesy shown in their responses only added to my frustration and disappointment.
Furthermore, there were inconsistencies in the services offered, which raised concerns about their attention to detail and dedication to providing quality editing. The sudden change in editing levels and the failure to provide a valid explanation for the price increase left me with a sense of distrust in their commitment to providing excellent editing services.
I had initially chosen FirstEditing because of their experienced editors, particularly Joanne, whom I was keen to work with. However, the whole experience has made me lose faith in the credibility of the team and their ability to deliver on their promises.
In conclusion, my encounter with FirstEditing has been a regrettable one, marred by unjustified price increases, rude responses, and a lack of transparency in their business practices. As a potential customer, I would advise you to be cautious and consider other options before entrusting your valuable manuscript to FirstEditing. There are numerous other editing services available that are more reliable, transparent, and respectful of their clients.
I hope my review serves as a warning and encourages FirstEditing to reevaluate their pricing policies and communication practices to provide a better experience for future customers.
Sincerely,
Michael Tom.

Thumbnail of user jessicas400
Jessica S.
1 review
0 helpful votes
May 9th, 2015
Verified purchase

I feel like I need to actually SEE the result before I can honestly rate this service. My experience prior to receiving the copy edit has been great though.

Thumbnail of user darrenm62
Darren M.
1 review
1 helpful vote
May 22nd, 2015
Verified purchase

Your response time and followup has been very impressive and is pushing me to get this completed. It has been a good experience.

Thumbnail of user lenorae
Lenora E.
1 review
1 helpful vote
May 19th, 2015
Verified purchase

I enjoyed how easy it is to use and navigate this web site. My sample came back quickly and I like the turn around time to get your edited version back.

Thumbnail of user zuhaly
ZUHAL Y.
1 review
0 helpful votes
May 8th, 2015
Verified purchase

The staff were very accessible. They emailed back right away. I am looking forward to receive my edited work.

Thumbnail of user patriciah210
Patricia H.
5 reviews
0 helpful votes
August 20th, 2015
Verified purchase

First Editing contacted me after I noted the issue and it was resolved to my satisfaction. I appreciated that the situation was resolved, but still think the website should be more clear regarding what is offered for the price listed, with the options clearly laid out to pay more if needed for an upgraded service.

Thumbnail of user fredb167
Fred B.
1 review
2 helpful votes
June 9th, 2015
Verified purchase

I asked for and got two sample editings at different times. There was a difference in quality, first one better.

Thumbnail of user sashaf16
Sasha F.
1 review
0 helpful votes
May 1st, 2015
Verified purchase

It's a little too in your face. If you want to increase conversions then simply the home page.

On my own site I use to have that same chat feature and it scared allot of people off. My site people really need to study but your site people should just start submitting their project for an estimate on cost right away.

I love your service. Thank you.

Thumbnail of user leahh46
Leah H.
1 review
0 helpful votes
June 3rd, 2015
Verified purchase

Good- just last job missed a number of things- caught a number of things- GREAT- but somethings were not correction

Thumbnail of user dirks21
Dirk S.
0 reviews
1 helpful vote
April 25th, 2015
Verified purchase

Tollie - my "let's talk" associate made this purchase so easy. Three pieces of information, one confirmation email and boom - I'm getting edited!

Thumbnail of user deboram9
Debora M.
1 review
0 helpful votes
June 3rd, 2015
Verified purchase

Excellent professional service, quick turn around, detailed feedback and recommendation, fine eye for detail.
I will utilize the service again and again.

Thumbnail of user kevinl222
Kevin L.
1 review
0 helpful votes
June 2nd, 2015
Verified purchase

I really liked your service overall. Sometimes the contacts were confusing and you quickly answered the confusion. The word count differed between the "estimate" and the final charge. Of course that is always a bit distasteful. Overall, though I am quite happy. Your service is really fast. Thanks, DKL

Thumbnail of user wernerl7
Werner L.
1 review
0 helpful votes
May 28th, 2015
Verified purchase

The editing assistance and encouragement I received was of great value, especially in view of this having been my first book project. Thank you very much.

Thumbnail of user theresas103
Theresa S.
1 review
1 helpful vote
June 1st, 2015
Verified purchase

Earlier today I went on your website to research information. Kathy in customer service immediately had me chatting with her. She guided me through the steps for a free sample successfully. Within a hour Alison my editor had e-mailed me my edited sample back, with corrections. Lee Ann shortly called me to follow up to make sure I received Alison's corrections. So far I've had a great experience with your service. I look forward working with your knowledgeable editors in guiding me in my writing endeavors. Even though Alison wasn't able to continue with me, I am very happy with the editor Ken at the moment. He seemed interested in my project and provided good suggestions.

Thumbnail of user reneem88
Renee M.
1 review
0 helpful votes
May 6th, 2015
Verified purchase

so far the response and clear instructions have been awesome. I wish I had found this earlier in my book writing process.

Thumbnail of user belindah16
Belinda H.
1 review
0 helpful votes
June 19th, 2015
Verified purchase

The service is great. And in a timely manner. I very happy with the service and will recommend to others.

Thumbnail of user theresas104
Theresa S.
1 review
1 helpful vote
June 19th, 2015
Verified purchase

I've just started working with FirstEditing.com, so far my overall experience is excellent. Customer service is prompt and intensive. I never have to wait long for an answer to my questions.The best thing is, I'm learning from my mistakes.
The editor I'm working with is knowledgeable, and I feel he's actually enjoying reading my story which, is a plus. As far as I'm concerned if you need editing don't hesitate to try their service. What I appreciate is they give you a free sample of your work edited.

Thumbnail of user avens
Aven S.
1 review
1 helpful vote
June 13th, 2015
Verified purchase

Ken was very nice and offered comments in addition to edits, which were great. I did have to make some additional minor edits, but I am still glad I used the service.

Would recommend to others!

Thumbnail of user reginaw36
Regina W.
0 reviews
0 helpful votes
June 17th, 2015
Verified purchase

Very easy. It was surprising I could get other services at the same time like query letters and outlines. That was a pleasant surprise.

Thumbnail of user jeffs387
Jeff S.
1 review
0 helpful votes
June 16th, 2015
Verified purchase

I like the efficiency of using FirstEditing.com's web site for editing my books. I plan to write several books in a series, and will always come back for my final edits on this site.

Thumbnail of user huaxiongc
Huaxiong C.
1 review
0 helpful votes
May 26th, 2015
Verified purchase

The services is good.
the editor is good at English writing and programming. However, he/she maybe not professional on my research. For example, "place" is a specialized word of Petri nets, he/she replace it with "location".
Still, thanks so much for improving my english writing.

Thumbnail of user paulo82
PAUL O.
1 review
0 helpful votes
June 22nd, 2015
Verified purchase

Fast, transparent and jobs done well. At first, I was scared but it's different now; I received all my documents at the appropriate time.

Thumbnail of user dennish130
Dennis H.
1 review
1 helpful vote
May 4th, 2015
Verified purchase

I was happy with the staff who were cordial, took time to speak with me, and the services were good. They were accommodating which in this day and age is rare.

Thumbnail of user eunicew8
Eunice W.
2 reviews
1 helpful vote
May 26th, 2015
Verified purchase

I have used FirstEditing.com before and looking forward to this new project. This time I submitted my book on my own without calling. Everything was simple and user friendly.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about First Editing?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about First Editing?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business