• First Editing

First Editing

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Overview

First Editing has a rating of 3.3 stars from 61 reviews, indicating that most customers are generally satisfied with their purchases. First Editing ranks 148th among Writing Other sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
1

What reviewers want you to know

Positive highlights

  • I enjoyed how easy it is to use and navigate this web site.
  • Kathy in customer service immediately had me chatting with her.

Critical highlights

No critical highlights yet

How would you rate First Editing?
Top Positive Review

“Hi Lee Ann”

Jujr W.
11/3/19

Hi Lee Ann. Thanks for the excellent editing job. I'll let you know about the publication day of my book, as you were a important part on this journey.

Top Critical Review

“Unfortunate Experience with FirstEditing - Unjustified Price Increase and Rude Responses”

Michael T.
7/28/23

As an aspiring author, I was excited to find FirstEditing to assist me with the editing of my manuscript. However, my experience with them turned out to be deeply disappointing and frustrating, prompting me to share my negative review as a cautionary tale for potential customers. My initial interaction with FirstEditing started off on a positive note when I received a professional editing sample and was provided with an offer for Story Coaching and Developmental Editing at a reasonable price. Feeling confident in their services, I decided to proceed with them for the editing of my manuscript. To my astonishment, when I inquired about the pricing and attempted to place my order, the cost had suddenly skyrocketed without any justifiable reason. The price for the same level of editing, which was initially reasonable, increased significantly, leaving me bewildered and feeling deceived. This unjustified price increase left me with serious doubts about the integrity and transparency of FirstEditing's business practices. In addition to the pricing issue, the responses I received from their administrative staff, specifically from Kathy Hatter, were shockingly rude and unprofessional. Instead of addressing my concerns with empathy and understanding, I was met with condescending and dismissive replies. The lack of respect and courtesy shown in their responses only added to my frustration and disappointment. Furthermore, there were inconsistencies in the services offered, which raised concerns about their attention to detail and dedication to providing quality editing. The sudden change in editing levels and the failure to provide a valid explanation for the price increase left me with a sense of distrust in their commitment to providing excellent editing services. I had initially chosen FirstEditing because of their experienced editors, particularly Joanne, whom I was keen to work with. However, the whole experience has made me lose faith in the credibility of the team and their ability to deliver on their promises. In conclusion, my encounter with FirstEditing has been a regrettable one, marred by unjustified price increases, rude responses, and a lack of transparency in their business practices. As a potential customer, I would advise you to be cautious and consider other options before entrusting your valuable manuscript to FirstEditing. There are numerous other editing services available that are more reliable, transparent, and respectful of their clients. I hope my review serves as a warning and encourages FirstEditing to reevaluate their pricing policies and communication practices to provide a better experience for future customers. Sincerely, Michael Tom.

Reviews (61)

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Reviews that mention popular keywords

web site (4) customer service (3)
Thumbnail of user aiw
1 review
0 helpful votes
December 25th, 2020

I had a great experience with First Editing and Lee Ann is an amazing Editor. She made an excellent job and her communication is professional and pleasant.

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Jessica S.
1 review
0 helpful votes
May 9th, 2015
Verified purchase

I feel like I need to actually SEE the result before I can honestly rate this service. My experience prior to receiving the copy edit has been great though.

Thumbnail of user paulo82
PAUL O.
1 review
0 helpful votes
June 22nd, 2015
Verified purchase

Fast, transparent and jobs done well. At first, I was scared but it's different now; I received all my documents at the appropriate time.

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Darren M.
1 review
1 helpful vote
May 22nd, 2015
Verified purchase

Your response time and followup has been very impressive and is pushing me to get this completed. It has been a good experience.

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Lenora E.
1 review
1 helpful vote
May 19th, 2015
Verified purchase

I enjoyed how easy it is to use and navigate this web site. My sample came back quickly and I like the turn around time to get your edited version back.

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Renee M.
1 review
0 helpful votes
May 6th, 2015
Verified purchase

so far the response and clear instructions have been awesome. I wish I had found this earlier in my book writing process.

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Dirk S.
0 reviews
1 helpful vote
April 25th, 2015
Verified purchase

Tollie - my "let's talk" associate made this purchase so easy. Three pieces of information, one confirmation email and boom - I'm getting edited!

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Debora M.
1 review
0 helpful votes
June 3rd, 2015
Verified purchase

Excellent professional service, quick turn around, detailed feedback and recommendation, fine eye for detail.
I will utilize the service again and again.

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Werner L.
1 review
0 helpful votes
May 28th, 2015
Verified purchase

The editing assistance and encouragement I received was of great value, especially in view of this having been my first book project. Thank you very much.

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Belinda H.
1 review
0 helpful votes
June 19th, 2015
Verified purchase

The service is great. And in a timely manner. I very happy with the service and will recommend to others.

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Theresa S.
1 review
1 helpful vote
June 19th, 2015
Verified purchase

I've just started working with FirstEditing.com, so far my overall experience is excellent. Customer service is prompt and intensive. I never have to wait long for an answer to my questions.The best thing is, I'm learning from my mistakes.
The editor I'm working with is knowledgeable, and I feel he's actually enjoying reading my story which, is a plus. As far as I'm concerned if you need editing don't hesitate to try their service. What I appreciate is they give you a free sample of your work edited.

Thumbnail of user avens
Aven S.
1 review
1 helpful vote
June 13th, 2015
Verified purchase

Ken was very nice and offered comments in addition to edits, which were great. I did have to make some additional minor edits, but I am still glad I used the service.

Would recommend to others!

Thumbnail of user reginaw36
Regina W.
0 reviews
0 helpful votes
June 17th, 2015
Verified purchase

Very easy. It was surprising I could get other services at the same time like query letters and outlines. That was a pleasant surprise.

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Jeff S.
1 review
0 helpful votes
June 16th, 2015
Verified purchase

I like the efficiency of using FirstEditing.com's web site for editing my books. I plan to write several books in a series, and will always come back for my final edits on this site.

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Dennis H.
1 review
1 helpful vote
May 4th, 2015
Verified purchase

I was happy with the staff who were cordial, took time to speak with me, and the services were good. They were accommodating which in this day and age is rare.

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Rosemarie B.
1 review
0 helpful votes
June 24th, 2015
Verified purchase

The service was at first very professional and easy to work with. However, once I paid for the service, I received several e-mails requesting me to pay or to try the service.( again?) That was confusing and I feel confused now because of that. I worry that I really won't get the services I asked for because there is a disconnect in their system.

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Mindy M.
1 review
0 helpful votes
June 30th, 2016
Verified purchase

My personal editor, Lee Ann, was exceptional! When I called, emailed or chatted via your website, the staff was friendly and supportive.

Thumbnail of user rachelr116
Rachel R.
1 review
0 helpful votes
May 3rd, 2016
Verified purchase

This was an amazing job! It has been a pleasure to work with both my editing consultant and my professional editor. I learned a lot that will be very valuable when I start writing my next book. I will keep you posted on when the first one is being published!! Thanks a lot again.

Thumbnail of user gradyg10
Grady G.
1 review
0 helpful votes
July 14th, 2015
Verified purchase

Allison was my editor and she did a great job. My book, The Financial Death Spiral of the United States Postal Service, was already good, but Allison made it much better. The price for editing was the best on the market for the service provided. I am very pleased with the results.

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Melita F.
1 review
0 helpful votes
August 9th, 2015
Verified purchase

This is the third time I've used FirstEditing.com. Firstly to edit a 65,000 word novel, then for a book jacket blurb and now for a childrens story. I expect I'll be a regular.

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Linda S.
1 review
1 helpful vote
December 22nd, 2016
Verified purchase

Dr. Michael did a fabulous job editing for me. The kindness and professionalism is great. I actually feel as though the person editing my manuscript cares about what I wrote. I love the feedback and will be continuing with the services

Thumbnail of user jamesh575
James H.
2 reviews
0 helpful votes
August 5th, 2015
Verified purchase

I'm getting used to First Editing and have been real happy with the service and especially quality of the editing. Vonda really does some nice work and I'm glad she has been assigned and helping us out.

Thank you

Thumbnail of user aurorad5
Aurora D.
1 review
0 helpful votes
February 16th, 2017
Verified purchase

Some bookstores and libraries have doubts about accepting self-published books. My thanks goes to Nick. He made my book stand out. My 400 page book was finished in less than six weeks. "Your vocabulary is very good, and your sentences are easy to narrate," is what a my audio book narrrator told me. FirstEditing is just the right place for professional editing. Their coupons are a great bargain. I highly recommend.

Thumbnail of user eunicew8
Eunice W.
2 reviews
1 helpful vote
May 26th, 2015
Verified purchase

I have used FirstEditing.com before and looking forward to this new project. This time I submitted my book on my own without calling. Everything was simple and user friendly.

Thumbnail of user ettier
Ettie R.
1 review
0 helpful votes
November 6th, 2019
Verified purchase

Very pleasant experience. I have been able to have the same editor twice so it has been great to have that continuity. The comments and feedback have been very good and assisted me to make refinements to my manuscript.

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