• FirstCry

FirstCry

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Overview

FirstCry has a rating of 1.42 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FirstCry most frequently mention customer care, return policy, and bad experience problems. FirstCry ranks 318th among Baby sites.

  • Service
    64
  • Value
    61
  • Shipping
    62
  • Returns
    60
  • Quality
    58
Positive reviews (last 12 months): 10.9%
Positive
5
Neutral
1
Negative
40
98
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I m troubling with return no customer care available for taking call i m tring from 1 week.
How would you rate FirstCry?
Top Positive Review

“Good product”

Ananthi r.
3/13/24

I ordered dresses for my son. It's very good quality and reasonable price. Now I am also order two dresses for my daughters. It's has very good quality

Top Critical Review

“Worst customer care and services”

Ajay M.
2/19/24

I had ordered a stroller which I want to return it back. Spoke to executives multiple time and they have pissed me off. Attached are the order details and return policy for this clearly returnable product. I tried everything to explain the executive but they unable to even understand the least. I am again raising the return request and if it does not get processed, I am uninstalling the firstcry app in my mobile. And if need comes I am ready to fight it in consumer courts.

Reviews (153)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (31)
Thumbnail of user ananthiraj665
1 review
0 helpful votes
March 13th, 2024

I ordered dresses for my son. It's very good quality and reasonable price.
Now I am also order two dresses for my daughters.
It's has very good quality

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user sondarvamithya2
1 review
0 helpful votes
October 23rd, 2023

Hello me and my mom went to first cry shop at bhuj we bought a bike and spin and push toy and musical instrument for 1 year baby boy... Things are just awesome and services are totally fantastic... I love this store. Thank you so much first cry member... From mithya and hansaben..

Thumbnail of user rathishb1
1 review
0 helpful votes
June 24th, 2023

They will loot you for gift wrapping Rs40, they will wrap the gift with their logo printed paper and we will carry and do advertisement for them and they will charge Rs 40.

Today I had this kind of experience with First Cry shop in Aluva and I will make sure that never ever I will go for shopping to First cry and also make sure that my friends and relatives also are aware of this looting.

Thumbnail of user sudhavijayakumar07
1 review
0 helpful votes
May 11th, 2023

Very good customer service.Good collection...Affordable...Along with discounts and redemption of points it provides a wholesome experience to the customers..

Thumbnail of user jemkitl
1 review
0 helpful votes
June 17th, 2022

Hello firstcry, I'm so grateful to you for your service. Every product I purchase is so worthy. Your every products are amazing. Love to shop from you.

Tip for consumers:
Please go for any product

Service
Value
Shipping
Returns
Quality
Thumbnail of user shynak1
1 review
0 helpful votes
December 22nd, 2021

Simply they give offer they charge double money
And cod charges and shipping charges is also high
Somtimes the quality of products is very poor
And they offer frree at three offer i always order at 3 but they lure PPL in the name of free all fake cheaters you won't get free it's all fake im trying from 5 years

Tip for consumers:
Don't buy from firstcry

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user khushbuv2
1 review
0 helpful votes
July 27th, 2022

Worst experience with this site because customer support system is not ready to solve your problem if they are not solving the problem of customers then what is the benefit of this site who is not fulfil demand of customers.

Products used:
Babyhug stroller l

Service
Thumbnail of user chauhansaurav2117
1 review
0 helpful votes
April 17th, 2023

Really great place for you kids shopping just loved it all thanxx to mamta maam whi really healped us to shop for my kids.

Thumbnail of user ritum15
1 review
0 helpful votes
June 28th, 2020

I return my order it pick up but refund not comes yet I try to contact but their is no ways to contact on first cry plzzz help me with my refund

Thumbnail of user siddiques2
1 review
0 helpful votes
January 21st, 2021

I have been a regular customer at first cry...
N have enjoyed shopping and its customer service.
Plzz have a look at my recent purchase.
My order no: *******GHF27F8DCE.
2 missing product, and one product is received with product tag.

Thumbnail of user samab1
1 review
0 helpful votes
September 4th, 2020

I just asked for missing items in my product
The lock set was missing
I only asked for missing parts
They told me they will file for missing parts only and I will get my missing parts
I get many calls from courier person that they are going to take my product
I want the missing parts only
It's a minute thing
I paid so much for my item 7400rs
I wrote emails to customer care
What I get is robotic answers and both the times answers were same
Robot chats are useless
I cannot dismantle my drawer as it is hard. If I dismantle and it breaks, money will go from my side only.

Thumbnail of user dikshab1
1 review
1 helpful vote
June 16th, 2020

It's perfect, n the packaging was also Gd, thank u first cry, plus the product exceeded my expectations

Thumbnail of user subhamm2
2 reviews
0 helpful votes
July 30th, 2019

I have excellent experience with firstcry, I have purchased products 3 time from the firstcry and i am so happy with product quality and delivery timming.

Thumbnail of user ravip8
3 reviews
14 helpful votes
April 9th, 2016

Good site for purchase reasonable price of baby 's things, they're inform us by mail for good deals.

Thumbnail of user anuradhas1
5 reviews
44 helpful votes
November 17th, 2015

Good products at reasonable prices. Love this site.

Thumbnail of user prudhvir
3 reviews
9 helpful votes
February 29th, 2016

Had an awesome experience with firstcry & saved 25% on baby diapers using coupons from
http://www.grabon.in/firstcry-coupons/

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About the business

Firstcry.com - Asia's Largest Online Shopping Store for kids & baby products. Buy baby care products, toys, diapers, clothes, footwear, strollers, car seats, furniture and more with Free Shipping & Cash on Delivery (COD) options.

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