FirstCry

Ordered a baby girl ruffled frock with matching headband. I bought the product for the coordinated headband but never recieved it in the package which was delivered to me. Dress quality is okay but apart from the missing piece, packaging quality is extremely poor. Customer service is just as pathetic as their packaging. If anyones looking for a good product delivery with satisfaction, please stay away from Firstcry

To whoever is supposed to be incharge of your online orders app or anything. Please know that you are doing the absolute rubbish job. My account and my husbands account has been suspended for bulk purchasing. Buying 2 packs of diapers is bulk?. I have a 10 month old and a 2 year old. I order 2 packs of diapers each. So in your pathetic system that's bulk?. Are you guys working there or having a lazy day work all year round?. Basically your colleague on a call told me your account is useless now, you cannot order again as our system picks up that you are ordering in bulk. Some scripted one sentence answer. You are backed my whatever big names and investors but can't fix a system that you own?. Please review your own service and train your customers representative better to help and not to infuriate customers further.

Poor.
The first cry really made me cry.
Ordered the gift which never got correctly delivered and no response from
Company

The experience on getting a prompt answer for delivery failure is a complete disappointment. The automated reply is not helping and the reason stated for unsuccessful delivery is not correct as well. I have been purchasing from multiple online platforms and this has been the worst experience.

Poor service! Experiencing an issue with an incorrect product, I initiated a return request. Unfortunately, the request has been rejected, causing frustration.

The customer service is pathetic. Not willing to help the customer. It has changed over the years. I have been a regular customer of FirstCryBut my recent experience was very bad. Delivered a poor quality product and not ready to exchange it coz I put the request 3hours later before it's closing window ( coz it was ordered from London) Requested to transfer the credit where I can immediately buy another item. Not asking for refund. Not very happy. Will never shop from First cry

I have buy baby massage oil and i have received damaged product and they have not even exchange. Do not buy anything from firstcry.com, its my request to all the parents.

My sling bag came with fungus on it. Unfortunately it says no returnable. Disgusting. Don't order from here

I ordered a stream iron from this website it was not working as expected so initiated the return on the very same day but support guys did not initiated the return to vendor and hence the return got rejected because of their fault. And no one ever bothered to reply my emails. Totally pathetic customer support.

This is the second time it's happened, first time firstcry send us a damage sipper for my son and they replaced it finally after 1 month approx.
Now i have ordered a scooter for my son and the quality is so poor. Seat quality worst my son fallen and got his head cut also swelled. I asked them that i want to get refund and will buy a car but they are sending the same scooter again.
Pathatic service...the brand is loosing it's value as they don't value their customers.

I bought a trampoline 10feet. After less than 1 year, the lock that closes it broke down. My kids fell out of the trampoline. I called them and asked them to replace it or just give me the broken spare part.
After weeks of delay, they sent me a message saying that they don't have the replacement part. The only solution they gave was to buy a new trampoline

Firstcry delivers defective products and just discredit customers's words by stating its superior quality

Scammer Number 1 they adds the club membership to your order by default and charge your around 300 rupees. When you contact they will say its not refundable and you can use the membership service as they can't refund its a day light roberry

They will offer better prices to sell defective products. No return will be available, you will be compelled to accept the items. Worst service, no customer support available. For all queries you will get digital replies only.

I ordered one dress online, I am trying to return from past one week, I initiated the return they scheduled return pick up no one called me or came to pick up the product but I am getting message at of the day like return failed because costumer is not reachable / not available some thing. This is the issue I am facing from one week, you guys are really worst

I ordered a expensive toy. Did not get it as promised. So canceled it 8 days later instead of my refund the toy came. Running from pillar to post for my refund. Biggest cheats. Beware of this company shame on AB for advertising for it.

Very poor quality clothes they keeping not reliable and customer care service is also bad they just know to say sorry but don't accept their poor service they are providing. I bought jeans for my son on this site it's tearing first wear where touching pant it's tearing tales and stories brand.

Firstcry is showing the discount and offers kine but at their outlet they are just robbing the customers. They are not providing any discount or offer even though charging a hight amount of GST. But when your are purchasing online they are not including extra tax charges.
The quality is very bad

Dear firstcry team,
I have been purchasing products in first cry app regularly. Recently I noticed that the billing during checkout is not fair. The bill was undergoing fraud. I think this trick was being done for every person purchasing through app. Very bad from your side. You were charging extra 500 to 2000 rs everytime during checkout. I have been watching this from the last 2 purchases.
At First you will show offers, after adding the items into the cart, suddenly the total billing changes. Suppose if we order for 2775, during check out it is showing 3363 rs. Around 600 rs extra. Later if we apply coupon code we will get around 200rs off, but 400 extra. Very bad service. Please correct your billing procedure, otherwise dont attract public with your offers and discounts. Very bad experience
Please don't buy without seeing checkout billing

Very poor service. Why shipment not delivered timely. Firstcry application/platform not good.no again order for this platform. Delivery time very very long.
Payment extra charges then refund process.

Purchased a nightwear from Firstcry. It's of Babyhug company, a company I always relied on for its quality.

But this suit for which I got delivery on 2nd October 2023 is quite irritating on skin of baby as it's rubber print is rubbing and hurting skin of baby. I tried to contact customer care for help but they were adamant on picking the product only if it has attached tags with it. I tried to explain them million times that I didn't receive the product with attached tag(as tags were kept separately). But they were adamant on picking the product only if it has attached tag.

They are cheaters and bunch of frauds who never take the responsibility of product once it's delivered. This is my 2nd issue in a row regarding first cry which plainly denied to take the responsibility of wrong product sent my them.

I even told them again and again that it was a miscommunication, may be I was not able to put my point correctly in first call so I called them up again but they were not ready to listen. Beware customers!Dont buy products from anywhere but not first cry and this is review not of a layman but a qualified Doctor.

User's recommendation: Pathetic service by FIRST CRY.

Worst service and it was my first, I ordered an item several days ago and they did not get back to me when I called them they told we will check, a few minutes later they canceled my order because the item I ordered is not available!
I requested for the refund and they told me we will do it manually and it will take up to 15 working days!
What a horrible service!
Order number: SIY*******349

After date of dilevery 3 times delay unnecessary still not get products after full payments review viewers never try to buy firstcry