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    First Class UK

Corporate Values

Overview

First Class UK has a consumer rating of 4.87 stars from 376 reviews indicating that most consumers are generally satisfied with their purchases. First Class UK also ranks 6th among Watch sites.

  • Service
    22
  • Value
    23
  • Shipping
    23
  • Returns
    6
  • Quality
    23
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
View ratings trends

What reviewers want you to know

Positive highlights

  • Firstclasswatches.co.uk provided me with the best price and an excellent service from ordering until delivery.
  • Very competitive price Excellent communication & rapid dispatch, what more can you ask for, a great service

Critical highlights

  • They claim to have the best customer service, but I would say quite opposite.
  • Third order was a nightmare: received delivery confirmation from FCW with Royal Mail tracking number.
How would you rate First Class UK?
Top Positive Review

“Great!”

Faye G.
11/15/19

So happy with this purchase. Will shop again. Good value for a great item, and I'm normally very wary about shipping online since a bad experience with Amazon.

See positive reviews
Top Critical Review

“Does not fit”

Colin D.
12/29/15

I sent my wrist size in on the order and my watch arrived with a extra link but still did not fit so I am waiting for another extra link to arrive. This is the second watch I have brought from first class watches they do a good deal but if you want extra links you have to fit them yourself or take it to a jeweller. Why cannot be fitted before you receive your watch? If you have given your wrist size.

See critical reviews

Reviews (376)

Rating

Timeframe

Other

Reviews that mention popular keywords

excellent service (26) customer service (24) great service (21) first class service (15) fast delivery (31) web site (11) great price (23) 48 hours (4) royal mail (4) wrist size (4) many thanks (5) use website (3)
marcw28
1 review
1 helpful vote
January 30th, 2016
Verified purchase
I purchased a watch, and was for a birthday present but unfortunately the clasp came off the watch. Firstclasswatches where happy to refund me.

Q&A (4)

Answer:

Hello, we are an authorised UK retailer for all the brands listed on our website. All our watches are brand new and 100% genuine. We also have a high street jewellery store (James Moore & Co) based at the same address where you can come and view our products if you wish. If you would like to discuss this further or have any other questions please do not hesitate to contact us directly on info@firstclasswatches.co.uk Kind Regards Scott

By Scott L.,
Answer:

Hello, yes we are based in the UK and all items are shipped from our UK based store. I would recommend that you check our website for international shipping options on any product you are considering by changing the shopping country to US on the shopping basket page. Thanks, Scott.

By Scott L.,

Can’t see your question? Ask to get answers from the First Class UK staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Find a perfect watch at the UK's best watch retailer. Why not make us an offer? Brand authorised retailer and Google Certified Shop with free UK delivery.

Company Representative

scottl11
Scott L.

How do I know I can trust these reviews about First Class UK?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
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Have a question about First Class UK?

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